Gateway M350 Service Manual
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Gateway M350 Service Manual

Gateway M350 Service Manual

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Service Guide
Gateway M350 Notebook

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Summary of Contents for Gateway M350

  • Page 1 Service Guide Gateway M350 Notebook...
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...

  • Page 4: Table Of Contents

    Contents Replacing Gateway M350 Components ......1 Identifying the notebook model ......... 2 Identifying components .

  • Page 6: Replacing Gateway M350 Components

    © 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered trademarks of their respective...

  • Page 7: Identifying The Notebook Model

    Replacing Gateway M350 Components Identifying the notebook model The label on the bottom of the notebook contains information that identifies the notebook model and its features. Gateway model number Warning It is important that you use the correct service guide for the notebook.

  • Page 8: Identifying Components

    Use this chart to identify the main components of the notebook. For a complete list of replaceable parts, see the “Contents” on page LCD panel assembly (see page Keyboard cover (see page Keyboard (see page Cooling assembly (see page Palm rest assembly (see page Modem (see page System board (see page www.gateway.com...

  • Page 9: Preparing Your Work Space

    Replacing Gateway M350 Components Preparing your work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. ■ Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work mat.

  • Page 10: Preventing Static Electricity Discharge

    Touch a bare metal surface on your workbench or other grounded object. ■ Unplug the power cord and the modem and network cables. ■ Remove the battery. For more information, see “Removing the battery” on page ■ Disconnect all peripheral devices and remove any PC Cards. www.gateway.com...

  • Page 11: Preparing The Notebook

    Replacing Gateway M350 Components Before working with notebook components, follow these guidelines: ■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam. ■ Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

  • Page 12: Removing The Battery

    To remove the battery: Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in “Preparing the notebook” on page Turn the notebook over so the bottom is facing up. Slide the battery release latch. www.gateway.com...
  • Page 13 Replacing Gateway M350 Components Lift the battery out of the bay. www.gateway.com...

  • Page 14: Replacing The Hard Drive Kit

    Replacing the hard drive kit Replacing the hard drive kit Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 2 chrome 2.5 × 6 mm (hard drive kit) Hard drive www.gateway.com...
  • Page 15 Replacing Gateway M350 Components To replace the hard drive kit: Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in “Preparing the notebook” on page Turn the notebook over so the bottom is facing up.
  • Page 16 Replacing the hard drive kit Slide the old hard drive kit away from the connector. Lift the end of the hard drive kit furthest from the connector, then remove the kit from the bay. www.gateway.com...
  • Page 17 Replacing Gateway M350 Components Place the new hard drive kit into the bay and slide it into the connector. Replace the screws that secure the hard drive kit to the notebook. www.gateway.com...

  • Page 18: Replacing The Hard Drive In The Hard Drive Kit

    Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Remove the hard drive kit by following the instructions in “Replacing the hard drive kit” on page www.gateway.com...
  • Page 19 Replacing Gateway M350 Components Remove the four screws that secure the hard drive to the hard drive kit bracket. Screw Screw Remove the bracket from the old drive. Insert the new drive into the bracket so the screw holes line up.
  • Page 20 Replacing the hard drive in the hard drive kit Slide the new hard drive kit into the notebook. Replace the screws that secure the hard drive kit to the notebook. www.gateway.com...

  • Page 21: Replacing The Optical Drive

    Replacing Gateway M350 Components Replacing the optical drive Tools you need to complete this task: Phillips #0 screwdriver Screws removed during this task: 2 chrome 2.5 × 6 mm (Optical drive) To replace the hard drive in the hard drive kit:...
  • Page 22 Slide the old drive out of your notebook. Tips & Tricks To make removing the optical drive easier, insert a straightened paperclip into the manual eject hole on the optical drive. Grab the open optical drive tray and pull the drive straight out. www.gateway.com...
  • Page 23 Replacing Gateway M350 Components Slide the new drive into your notebook. Replace the two optical drive screws. www.gateway.com...

  • Page 24: Replacing The Keyboard Cover

    Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Turn the notebook over so the top is facing up. Open the LCD panel to the normal viewing position. www.gateway.com...
  • Page 25 Replacing Gateway M350 Components Insert the small flat-blade screwdriver or non-marring tool under the bottom right corner of the keyboard cover and gently pry it up. Important Inserting a piece of cloth between the screwdriver and keyboard and notebook case will help prevent damage to the notebook.
  • Page 26 Be careful not to break off the tabs found on the left end of the cover. Slide the two tabs on the left end of the new cover under the notebook frame. www.gateway.com...
  • Page 27 Replacing Gateway M350 Components Press down on the cover in several places until it clicks in place. The cover is correctly mounted when you can run you finger along the cover and find no loose spots. The cover should be flat all the way across.

  • Page 28: Replacing The Keyboard

    Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Turn the notebook over so the top is facing up. Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page www.gateway.com...
  • Page 29 Replacing Gateway M350 Components Remove the four keyboard screws that secure the keyboard to the notebook. Screws Lift the back edge of the keyboard slightly, then carefully slide the keyboard back until the four tabs on the front edge of the keyboard are free from their slots.
  • Page 30 Gently lift the hinge off the cable. The cable is now free and you can remove the keyboard. Place the new keyboard keys-down on the notebook with the space bar away from you. www.gateway.com...
  • Page 31 Replacing Gateway M350 Components Verify the black plastic hinge on the system board keyboard connector is in the raised position. Insert the end of the keyboard cable between the black plastic hinge and the white connector. Important The cable is correctly oriented if it is not twisted.
  • Page 32 Replacing the keyboard Replace the four keyboard screws. Screws Reassemble the notebook. www.gateway.com...

  • Page 33: Adding Or Replacing Memory Modules

    Replacing Gateway M350 Components Adding or replacing memory modules Adding or replacing memory in the memory Tools you need to complete this task: Phillips #0 screwdriver Important Use only memory modules designed for the Gateway M350. Memory www.gateway.com...
  • Page 34 Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Loosen the five captive memory bay cover screws, then remove the memory bay cover. These screws cannot be removed. Screws Screws www.gateway.com...
  • Page 35 Replacing Gateway M350 Components If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot.

  • Page 36: Replacing Memory Under The Keyboard

    4 chrome 2.5 × 2.5 mm (keyboard) Important Use only memory modules designed for the Gateway M350 for upgrading your memory. To replace memory modules: Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in “Preparing the notebook”...
  • Page 37 Replacing Gateway M350 Components Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page Open the keyboard compartment by following the instructions in “Replacing the keyboard” on page Important You do not need to disconnect the keyboard from the system board.
  • Page 38 Adding or replacing memory modules Gently push the module down until it clicks in place. Reassemble the notebook. www.gateway.com...

  • Page 39: Replacing The Ieee 802.11 Mini Pci Card

    Mini PCI card Caution By law, only approved wireless modules provided by Gateway, or a Gateway authorized representative, explicitly for the Gateway M350 may be installed in this notebook. Tools you need to complete this task: Flat-blade driver - OR -...
  • Page 40 Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page Open the keyboard compartment by following the instructions in “Replacing the keyboard” on page Important You do not need to disconnect the keyboard from the system board. Unplug the two antenna cables. www.gateway.com...
  • Page 41 Replacing Gateway M350 Components Move the antenna wires out of the way, then press outward on the clip at each side of the module until the module tilts upward. Pull the module out of the slot. www.gateway.com...
  • Page 42 Move the antenna wires out of the way, then press the module down until it clicks into place. Reattach the black antenna cable to the connector labelled MAIN or M, then reattach the light gray antenna cable to the connector labelled AUX or A. Reassemble the notebook. www.gateway.com...

  • Page 43: Replacing The Cooling Assembly

    Replacing Gateway M350 Components Replacing the cooling assembly Tools you need to complete this task: Phillips #0 screwdriver To replace the cooling assembly: Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in “Preparing the notebook”...
  • Page 44 Use the provided applicator to apply a thin layer of thermal grease to the bottom of the cooling assembly where it will make contact with the processor. Warning Do not apply thermal grease to any other part of the cooling assembly or notebook. www.gateway.com...
  • Page 45 Replacing Gateway M350 Components Remove any thermal grease residue that may remain on the processor from the old cooling assembly. The residue can be removed using Isopropyl Alcohol, Acetone, or Toluene and a lint free cloth. Insert the new cooling assembly into the notebook.

  • Page 46: Replacing The Hinge Covers

    Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Turn the notebook over so the top is facing up. Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page www.gateway.com...
  • Page 47 Replacing Gateway M350 Components Open the keyboard compartment by following the instructions in “Replacing the keyboard” on page Important You do not need to disconnect the keyboard from the system board. Open the LCD panel all the way. Remove the hinge cover screws for the cover you are replacing.
  • Page 48 Warning To avoid breaking the hinge cover or putting stress on the LCD panel, hold down on the two plastic screw tabs while you pry. Snap the new cover into place over the hinge. www.gateway.com...
  • Page 49 Replacing Gateway M350 Components Replace the hinge cover screws. Reassemble the notebook. www.gateway.com...

  • Page 50: Replacing The Lcd Panel Assembly

    Turn the notebook over so the bottom is facing up. Remove the battery by following the instructions in “Removing the battery” on page Turn the notebook over so the top is facing up. Remove the keyboard cover by following the instructions in “Replacing the keyboard cover” on page www.gateway.com...
  • Page 51 Replacing Gateway M350 Components Open the keyboard compartment by following the instructions in “Replacing the keyboard” on page Important You do not need to disconnect the keyboard from the system board. If the notebook has IEEE 802.11 wireless networking built in, detach the two antenna cables.
  • Page 52 Reattach the black antenna cable to the connector labelled MAIN or M, then reattach the light gray antenna cable to the connector labelled AUX or A. Plug the LCD video cable into the notebook. Reassemble the notebook. www.gateway.com...

  • Page 53: Replacing The Palm Rest Assembly

    Replacing Gateway M350 Components Replacing the palm rest assembly Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 chrome 2.5 × 2.5 mm 4 black 2.5 × 5 mm 4 chrome 2.5 ×...
  • Page 54 Remove the keyboard by following the instructions in “Replacing the keyboard” on page Remove both hinge covers by following the instructions in “Replacing the hinge covers” on page Remove the LCD panel from the notebook by following the instructions “Replacing the LCD panel assembly” on page www.gateway.com...
  • Page 55 Replacing Gateway M350 Components Turn the notebook over, then remove the thirteen screws on the bottom of the notebook. Screws Screws Screws Screws Important The three shorter screws fit into the battery bay. www.gateway.com...
  • Page 56 Replacing the palm rest assembly Turn the notebook over, then remove the seven screws on the top of the notebook. Screws Important The chrome screw fits in the silver EMI shield. Remove the four screws on the back of the notebook. Screws www.gateway.com...
  • Page 57 Replacing Gateway M350 Components Carefully insert the small flat-blade screwdriver between the touchpad cable and the black plastic hinge where the cable connects to the system board. Gently lift the hinge off the cable. The cable is now free. Lift the palm rest assembly completely from the notebook.
  • Page 58 Insert the end of the touchpad cable between the black plastic hinge and the white connector. Important The cable is oriented correctly if it is twisted as shown in the previous picture and the blue side is visible. Press the black plastic hinge onto the touchpad cable. Reassemble the notebook. www.gateway.com...

  • Page 59: Replacing The Diskette Drive

    Replacing Gateway M350 Components Replacing the diskette drive Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 chrome 2.5 × 2.5 mm 4 black 2.5 × 5 mm 4 chrome 2.5 ×...
  • Page 60 Remove the LCD panel from the notebook by following the instructions “Replacing the LCD panel assembly” on page Remove the palm rest assembly by following the instructions in “Replacing the palm rest assembly” on page www.gateway.com...
  • Page 61 Replacing Gateway M350 Components Remove the three screws that secure the diskette drive to the notebook. Screws Screw www.gateway.com...
  • Page 62 The cable is oriented correctly if it is twisted with the blue side visible. Press the black plastic hinge onto the diskette drive cable. Replace the three screws that secure the diskette drive to the notebook. Reassemble the notebook. www.gateway.com...

  • Page 63: Replacing The Memory Card Reader

    Replacing Gateway M350 Components Replacing the memory card reader Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 chrome 2.5 × 2.5 mm 4 black 2.5 × 5 mm 4 chrome 2.5 ×...
  • Page 64 Remove the LCD panel from the notebook by following the instructions “Replacing the LCD panel assembly” on page Remove the palm rest assembly by following the instructions in “Replacing the palm rest assembly” on page www.gateway.com...
  • Page 65 Replacing Gateway M350 Components Remove the three screws that secure the memory card reader to the notebook. Screws Screw www.gateway.com...
  • Page 66 Replacing the memory card reader Unplug the card reader cable from the system board. Connect the new card reader cable into the system board. Replace the three screws that secure the card reader to the notebook. Reassemble the notebook. www.gateway.com...

  • Page 67: Replacing The Modem

    Replacing Gateway M350 Components Replacing the modem Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool Phillips #0 screwdriver Screws removed during this task: 4 chrome 2.5 × 2.5 mm 4 black 2.5 × 5 mm 4 chrome 2.5 ×...
  • Page 68 Remove the palm rest assembly by following the instructions in “Replacing the palm rest assembly” on page Remove the two screws that secure the modem to the notebook. Screws Insert the small flat-blade screwdriver or non-marring tool under the modem and gently pry it up about ¼ inch. www.gateway.com...
  • Page 69 Replacing Gateway M350 Components Turn the modem over, then unplug the modem cable from the modem. Connect the modem cable into the new modem. Align the modem’s screw holes with the holes on the notebook, then press the modem into place.

  • Page 70: Replacing The Cmos Battery

    10 chrome 2.5 × 6 mm (bottom, palm rest) 6 black 2.5 × 5 mm (top, palm rest) 3 chrome 2.5 × 3.5 mm (bottom, palm rest) 1chrome 2.5 × 2.5 mm (top, palm rest) 4 chrome 2.5 × 6 mm (back, palm rest) www.gateway.com...
  • Page 71 Replacing Gateway M350 Components To replace the CMOS battery: Disconnect the AC adapter and modem and network cables and prepare the notebook by following the instructions in “Preparing the notebook” on page Turn the notebook over so the bottom is facing up.
  • Page 72 Make sure the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. Reassemble the notebook. www.gateway.com...

  • Page 73: Replacing The System Board

    Replacing Gateway M350 Components Replacing the system board Tools you need to complete this task: Flat-blade driver - OR - Scribe or non-marring tool 5.0 mm hex nutdriver Phillips #0 screwdriver www.gateway.com...
  • Page 74 5 × 3.5 mm head hexnut (system board) 4 chrome 2.5 × 4.5 mm 1 chrome 2.5 × 3.5 mm shaft shaft with 5 × 4.5 mm head with 5 × 5 mm head hexnut hexnut (rear I/O panel) (system board) www.gateway.com...
  • Page 75 Identify the correct system board installed in the notebook. Warning Two different system boards are used in the Gateway M350 notebook, depending on date of manufacture. When replacing the system board, be sure that the new system board is the same model as the old system board. Failure to do so will result in damage to the notebook.
  • Page 76 Remove the diskette drive by following the instructions in “Replacing the diskette drive” on page Remove the memory card reader by following the instructions in “Replacing the memory card reader” on page Remove the modem by following the instructions in “Replacing the modem” on page www.gateway.com...
  • Page 77 Replacing Gateway M350 Components Unplug the speakers from the system board (one connector). Unplug the audio board from the system board. www.gateway.com...
  • Page 78 Replacing the system board Unplug the front LED panel from the system board. Remove the four hex nuts on the rear I/O panel. Hex nuts www.gateway.com...
  • Page 79 Replacing Gateway M350 Components Remove the seven system board screws and the two system board hex nuts. Hex nuts Screws Remove the system board. Make sure that the rear I/O panel clears the bottom of the chassis and the side audio jacks clear the bottom of the chassis.
  • Page 80 Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then lock the processor in place by using a flat-blade screwdriver to turn the processor lock screw ¼-turn clockwise. www.gateway.com...
  • Page 81 Replacing Gateway M350 Components Important If the thermal grease on the processor or cooling assembly is dried, clean the grease off the processor and cooling assembly. The residue can be removed using Isopropyl Alcohol, Acetone, or Toluene and a lint free cloth. Apply new thermal grease using the provided applicator.
  • Page 82 MAN SYS M350 SERVICE GDE R1 2/04...

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