Iridium Pilot User Manual page 71

4. Accessories Under Warranty
Iridium Pilot accessories ("Accessories") (i.e. cables, captain and crew handsets, mounts) are warranted for one
(1) year from sale, with proof of sale.
To replace faulty Accessories, the customer should contact their Service Provider to request an RMA. Faulty
Accessories are not required to be returned unless specifically requested by Iridium. A copy of the Iridium
issued RMA form must be included with the material being returned. Material received by Iridium without an
RMA will not be replaced under warranty and will be returned at the sender's expense.
Warranty Returns
Iridium makes best efforts to provide an exchange of warranty claim units upon receipt of the defective
equipment returned under Warranty RMA. Subject to inventory availability, equipment will be shipped within
three (3) business days of RMA receipt.
Defective Products or Accessories covered under warranty shall be returned to Iridium by the Service Provider
with freight, insurance, and customs duties/taxes prepaid via DDP (Deliver Duties Paid) Incoterms 2000.
Any storage fees related to clearance delays caused by insufficient information provided by the shipper will
be charged to the shipper.
Replacement equipment will be returned to Service Provider via DDU (Deliver Duties Unpaid) Incoterms 2000.
Iridium will be responsible for replacement shipment freight, less Duties/Taxes. Any storage fees related to
clearance delays caused by insufficient information provided by the recipient will be charged to the recipient.
Following the assignment of an RMA by Iridium the customer may ship the faulty equipment directly to
the Iridium Authorized Repair Center, per return address stated on Iridium issued RMA form. All Products or
Accessories shipped from Iridium must be shipped to a Service Provider location. Return equipment can
be delivered only to countries in which spectrum licenses for Iridium as well as equipment type approval or
registration have been granted.
Out of Warranty Returns
All out of warranty returns shall be shipped to Iridium by the Service Provider. Repaired replacement equip-
ment is returned by Iridium to Service Provider for return to the customer. Following the assignment of an
RMA by Iridium, the Service Provider may direct their affiliate or customer to ship the damaged unit directly to
an Iridium Authorized Repair Center, per return address stated on Iridium issued RMA form.
5. Warranty Void and Additional Rights
The Service Provider which facilitated the return of the Product(s) or Accessories will be provided with written
or electronic notice no later than ninety (90) days after receipt of the returned Product(s) or Accessories that
a charge will be applied for the replacement cost of the Product(s) or Accessories if the unit is subsequently
found to have the warranty voided. Please note that acceptance of the replacement Product(s) or Accessories
is an indication of acceptance of this policy. Reference the Iridium Pilot Products Terms and Conditions,
Section 2, Exclusions for conditions that would void the limited warranty.
If you acquired this Product and Accessories in Australia or in New Zealand, the Product and Accessories
come with guarantees that cannot be excluded under the Australian Consumer Law or similar legislation in
New Zealand. Reference the Iridium Pilot Products Terms and Conditions, Section 1.
67
Iridium Pilot User Manual