Iridium Pilot User Manual page 67

For warranty claims, questions, repairs, service or for the return of Product or Accessories, contact the
Iridium Service Provider or Point-of-Sale. Products and Accessories needing service should be returned to
the Purchaser's Service Provider or Point-of-Sale. Purchaser's Service Provider will coordinate warranty service
with Iridium to facilitate repair or replacement of the Product or Accessories. All Products and Accessories
shipped to Iridium's authorized Global Warranty Center(s) must be shipped with freight and insurance pre-
paid. Products and Accessories returned to Iridium must be accompanied by a copy of the Return Material
Authorization (RMA), and the RMA number referenced on the outside of the box.
Product and Accessories that are repaired or replaced under the LIMITED WARRANTY shall be returned to
Purchaser at Iridium's expense for the freight and insurance, and at Purchaser's expense for any applicable
duties or other charges. If you are a consumer entitled to return the Product under statutory guarantee, at
your request Iridium will reimburse reasonable shipping costs incurred by you.
4. LIMITATIONS AND CONDITIONS OF USe
In the United States, and subject to availability, emergency calls using 911 or 112 emergency systems, are
routed to emergency call centers for response. OUTSIDE OF THE UNTIED STATES, EMERGENCY ACCESS
NUMBERS SUCH AS 911, 112, AND/OR 999, ARE UNAVAILABLE ON THE IRIDIUM NETWORK AND MOBILE
SATELLITE SERVICE. Iridium also does not currently support enhanced 911 or 112 services and does not
provide information to emergency call centers to identify callers' locations.
Purchaser and all users of the Product and Accessories, including but not limited to the use of the Iridium phone
services, in conjunction with 911, 112, or any other emergency or distress call services, both public and privately
operated, acknowledge and agree as a condition of the provision of Iridium phone service that they will make no
claim in contract, tort, or otherwise, against Iridium for any damages, bodily injury, loss of life, or any other loss
arising from unavailability, delay, faultiness, or failures of the Iridium facilities, service, Product or Accessories,
including inaccuracies with regard to any user information. Users disclaim any liability against Iridium arising from
Iridium's service in exchange for the provision of Iridium's phone service through its Products and Accessories.
As part of providing its service, Iridium may disclose user information, including but not limited to name,
address, telephone number and location information, including, where available, the geographic coordinates
of equipment, to governmental and quasi-governmental agencies where Iridium deems it necessary in its sole
discretion to respond to exigent circumstances or as required by law. Governmental and quasi-governmental
agencies shall also be deemed "users" for all purposes of this provision and these Terms and Conditions.
Purchaser shall only use the Products and Accessories in connection with service on the Iridium satellite network
using airtime purchased from Purchaser's Iridium Service Provider. Terms and conditions for use of the Iridium
system and network airtime are provided separately by Purchaser's Service Provider. Iridium or Purchaser's
Service Provider may from time to time change or establish additional terms and conditions. Iridium will
attempt to reasonably provide Purchaser with notice of changes in terms and conditions. All terms and
conditions will be effective as of the date such changes are made available publicly, and Purchaser's use of the
Product or Accessories after such date shall constitute acceptance of new and/or modified terms and conditions.
The Product and Accessories must not be used in connection with any third-party devices, including but not
limited to computers, cameras, batteries, GPS devices, recorders or other devices which alter the format of
information sent or received by the Product or Accessories, except to the extent that Iridium has tested those
devices and certified that their use will have no adverse effect on the Iridium satellite network. All devices
approved by Iridium will be advertised and labeled as Certified by Iridium. Only such "Iridium-Approved
Devices" may be used with the Product and Accessories and with the Iridium system.
Modification, reverse-engineering, or any attempt to reverse-engineer the Product or Accessories, any component
of any Product or Accessories or the manner in which the Product or Accessories connects to, sends information to,
receives information from, or otherwise interacts with the Iridium system is strictly prohibited, will void the LIMITED
WARRANTY under Section 1 of these Terms and Conditions, and may result in legal action by Iridium.
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Iridium Pilot User Manual