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Model shown is KX-TG4731.
Before initial use, see "Getting Started"
on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca
TG47xxC(en)_1212_ver021.pdf

Operating Instructions

Model No.
Digital Cordless Answering System
Model No.
1
Digital Cordless Phone
KX-TG4711C
KX-TG4712C
KX-TG4713C
KX-TG4731C
KX-TG4732C
KX-TG4733C
KX-TG4734C
KX-TG4741C
KX-TG4742C
KX-TG4743C
KX-TG235CSK
2011/12/12
14:19:33

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Summary of Contents for Panasonic KX-TG4711C

  • Page 1: Operating Instructions

    Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. For assistance, please call 1-800-561-5505 or visit us at www.panasonic.ca TG47xxC(en)_1212_ver021.pdf 2011/12/12 14:19:33...
  • Page 2: Table Of Contents

    Table of Contents Introduction Voice Mail Service Model composition ........3 Voice Mail service ........40 Accessory information ........4 Intercom/Locator Important Information Intercom .............42 For your safety ..........6 Handset locator ..........42 Important safety instructions ......7 Transferring calls, conference calls ....42 For best performance ........7 Useful Information Other information .........8 Wall mounting ..........44...
  • Page 3: Introduction

    KX-TG4733 KX-TG4731 KX-TGA470 KX-TG4734 KX-TG4731 KX-TGA470 KX-TG4741 KX-TG4741 KX-TG4741 KX-TGA470 series KX-TG4742 KX-TG4741 KX-TGA470 KX-TG4743 KX-TG4741 KX-TGA470 KX-TG235SK KX-TG4741 KX-TGA470 R The suffix (C) in the following model numbers will be omitted in these instructions: KX-TG4711C/KX-TG4712C/KX-TG4713C/KX-TG4731C/KX-TG4732C/KX-TG4733C/ KX-TG4734C/KX-TG4741C/KX-TG4742C/KX-TG4743C/KX-TG235CSK TG47xxC(en)_1212_ver021.pdf 2011/12/12 14:19:35...
  • Page 4: Accessory Information

    Introduction Feature differences Intercom Answering Base unit keypad/ Series system sp-phone « KX-TG4711 series – – – KX-TG4731 series – – KX-TG4741 series Single handset models: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 5). Intercom calls can be made between the base unit and handset.
  • Page 5: Expanding Your Phone System

    Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable HHR-4DPA or HHR-4MRA batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset Headset RP-TCA95, KX-TCA400, KX-TCA430 Replacement batteries may have a different capacity from that of the supplied batteries.
  • Page 6: Important Information

    Important Information R Do not allow the AC adaptor or telephone line cord to be excessively pulled, bent or For your safety placed under heavy objects. To prevent severe injury and loss of life/ Operating safeguards property, read this section carefully before using the product to ensure proper and safe R Unplug the product from power outlets operation of your product.
  • Page 7: Important Safety Instructions

    Failure to follow these instructions may cause the batteries to swell or explode. Base unit location/avoiding noise Attention: The base unit and other compatible Panasonic units use radio waves to communicate with each other. R For maximum coverage and noise-free communications, place your base unit: –...
  • Page 8: Other Information

    R The product should not be exposed to direct sunlight. As an ENERGY STAR ® Partner, Panasonic R Do not place heavy objects on top of the has determined that this product meets the product. ENERGY STAR guidelines for energy R When you leave the product unused for a efficiency.
  • Page 9: Specifications

    Important Information Specifications R Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) R Frequency range: 1.92 GHz to 1.93 GHz R RF transmission power: 115 mW (max.) R Power source: 120 V AC, 60 Hz R Power consumption: Base unit: Standby: Approx.
  • Page 10: Getting Started Setting Up

    Battery installation Setting up R USE ONLY Ni-MH batteries AAA (R03) size. Connections R Do NOT use Alkaline/Manganese/Ni-Cd batteries. R Use only the supplied Panasonic AC R Confirm correct polarities ( adaptor PNLV226. n Base unit Press plug firmly. “Click” Hook...
  • Page 11: Note When Setting Up

    R The battery level may not be displayed For replacement, we recommend using the correctly after you replace the batteries. In Panasonic rechargeable batteries noted on this case, place the handset on the base page 5, 7. unit or charger and let it charge for at least...
  • Page 12: Controls

    Getting Started MCALL WAITNMFLASHN Controls MOFFN Microphone Handset Charge contacts n Control type Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display. Navigator key –...
  • Page 13 Getting Started n KX-TG4731 series (page 3) n KX-TG4741 series (page 3) G H I Charge contacts Speaker Message counter MERASEN MnN (STOP) MjN/MkN (VOL.: Volume up/down) Charge contacts N (Repeat/Skip) Speaker N (PLAY) MHOLDN MCONFN (Conference) Message indicator MREDIALN MPAUSEN MLOCATORN MFLASHN MCALL WAITN MANSWER ON/OFFN...
  • Page 14: Belt Clip

    Getting Started Item Meaning Belt clip In use Answering system is being used by another handset n To attach n To remove the base unit. Line in Someone is using the line. KX-TG4741 series: page 3 KX-TG4731/KX-TG4741 series: page 3 Base unit display items n KX-TG4731/KX-TG4741 series: page 3 Item...
  • Page 15: Display Language

    Getting Started Display language Dialing mode You can select either “English” or If you cannot make calls, change this setting according to your telephone line service. The “Français” as the display language. The default setting is “Tone”. default setting is “English”. “Tone”: For tone dial service.
  • Page 16: Making/Answering Calls

    Making/Answering Calls Erasing a number in the redial list Making calls MREDIALN or MEN REDIAL MbN: Select the desired phone number. Using the handset a MERASEN Lift the handset and dial the phone MbN: “Yes” a MSELECTN number. MOFFN R To correct a digit, press MCLEARN. Press M N or MCALLN.
  • Page 17: Answering Calls

    Making/Answering Calls Example: If you need to dial the line access n Programming the volume beforehand: number “9” when making outside calls with a MMENUN#160 PBX: MbN: Select the desired volume. Handset MSAVEN a MOFFN 9 a MPAUSEN Temporary handset ringer off Dial the phone number.
  • Page 18 Making/Answering Calls To release hold, press M Flash R Another handset user can take the call by pressing M Handset / Base unit R The base unit user can take the call by KX-TG4741 series: page 3 pressing MSP-PHONEN. MFLASHN allows you to use the special KX-TG4741 series: page 3 features of your host PBX such as transferring an extension call, or accessing optional...
  • Page 19: Privacy Mode

    Making/Answering Calls Press * (TONE) before entering access Note for handset and base unit: numbers which require tone dialing. R A maximum of 4 parties (including 1 outside party) can join a conversation using 3 extensions. (4-way conference) Handset clarity booster Privacy mode This feature can improve sound clarity when the handset is used in an area where there...
  • Page 20: Shared Phonebook

    Shared Phonebook Character Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add names and phone numbers to the shared phonebook, and assign each phonebook entry to the desired group.
  • Page 21: Phonebook Entry

    Shared Phonebook Changing group names The default group name is “Group 1” to Editing entries “Group 9”. N a MMENUN Find the desired entry (page 21). a MEDITN MbN: “Group” a MSELECTN Edit the name if necessary (16 characters MbN: Select the desired group. a max.;...
  • Page 22 Shared Phonebook Note: R When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press MPAUSEN to add pauses after the number and PIN as necessary (page 16). R If you have rotary/pulse service, you need to press * (TONE) before pressing MMENUN in step 1 to change the dialing mode temporarily to tone.
  • Page 23: Programming

    Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods. n Scrolling through the display menus MMENUN Press MCN or MDN to select the desired main menu. a MSELECTN Press MCN or MDN to select the desired item from the next sub-menus.
  • Page 24 Programming Sub-menu 1 Sub-menu 2 Settings Code Settings 2–7: 2–7 rings #211 Ring count <4 rings> 0: Toll saver 1: 1 min #305 Recording time 3: <3 min> 0: Greeting only <111> #306 Remote code Screen call 1: <On> 0: Off #310 –...
  • Page 25 Programming Main menu: “Initial setting” Sub-menu 1 Sub-menu 2 Settings Code Ringer setting 0–7: Off–7 <6> #160 Ringer volume (Handset) *5, *6, *7 1–5: Tone 1–5 #161 – Ringer tone <Tone 1> (Handset) 6–0: Melody 1–5 Night mode 1: On 0: <Off> #238 –...
  • Page 26 Programming Sub-menu 1 Sub-menu 2 Settings Code Set tel line 1: Pulse #120 Set dial mode 2: <Tone> *2, *10 0: 900 ms #121 Set flash time 1: <700 ms> 2: 600 ms 3: 400 ms 4: 300 ms 5: 250 ms G: 200 ms #: 160 ms 6: 110 ms...
  • Page 27 Programming The preset melodies in this product are used with permission of © 2009 Copyrights Vision Inc. Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. If you subscribe to a Call Display service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature.
  • Page 28: Special Programming

    Programming for example, while sleeping. Night mode can be set for each handset. Special programming Important: R Set the date and time beforehand Alarm (page 15). R We recommend turning the base unit ringer An alarm sounds at the set time for 3 minutes off (page 17) in addition to turning the night once or daily.
  • Page 29 Programming Enter the desired name (max. 10 MSAVEN characters; see the character table, MbN: “Call block” a MSELECTN page 20). MbN: “Yes” a MSELECTN R If not required, go to step 3. MSAVEN Edit the phone number if necessary (24 digits max.). MbN: Select the desired setting.
  • Page 30: Registering A Unit

    Programming R When you purchase an additional handset, refer to the additional handset’s installation Registering a unit manual for registration. Operating additional units Deregistering a handset A handset can cancel its own registration to Additional handsets the base unit, or other handsets registered to Up to 6 handsets can be registered to the the same base unit.
  • Page 31: Call Display Service

    Call Display Service Talking Call Display Using Call Display service Handset / Base unit Important: KX-TG4731/KX-TG4741 series: page 3 R This unit is Call Display compatible. To use This feature lets you know who is calling Call Display features, you must subscribe without looking at the display.
  • Page 32 Call Display Service the desired group (page 20). When a call is Note: received from a caller assigned to a group, the R Your service provider/telephone company ringer you selected for that group rings after may not offer all of the options (page 32). caller information is displayed.
  • Page 33: Caller List

    Call Display Service To use Call Waiting Deluxe service Editing a caller’s phone number before calling back When you hear a Call Waiting tone during an outside call, press MFLASHN. You can edit a phone number in the caller list R The option menu is displayed.
  • Page 34 Call Display Service MbN: Select the desired entry. R To edit the number, press MEDITN repeatedly until the phone number is shown in the desired format. MSAVEN MbN: “Phonebook” a MSELECTN Continue from step 2, “Editing entries”, page 21. TG47xxC(en)_1212_ver021.pdf 2011/12/12 14:19:48...
  • Page 35: Answering System

    Answering System Answering system Turning the answering system on/off Available for: KX-TG4731/KX-TG4741 series (page 3) Base unit Press MANSWER ON/OFFN to turn on/off the The answering system can answer and record answering system. calls for you when you are unavailable to answer the phone.
  • Page 36: Greeting Message

    Answering System Playing back the greeting Greeting message message When the unit answers a call, a greeting MMENUN#303 message is played to callers. You can use either: To exit, press MOFFN. – your own greeting message – a pre-recorded greeting message Listening to messages Recording your greeting message using the base unit...
  • Page 37: Remote Operation

    Answering System – The message indicator on the handset If pressed within the first 5 seconds of a flashes slowly if the message alert feature message, the previous message is is turned on (page 39). played. To resume playback: To listen to new messages: MbN: “Playback”...
  • Page 38: Answering System Settings

    Answering System Important: Operation R To prevent unauthorized access to this Skip message (during playback) product, we recommend that you regularly Play new messages change the remote code. Play all messages MMENUN#306 Stop playback Enter the desired 3-digit remote access Turn answering system off code.
  • Page 39: Message Alert

    Answering System of the 5th ring when there are no new MbN: Select the desired setting. a messages. If you call your phone from outside MSAVEN a MOFFN to listen to new messages (page 37), you know that there are no new messages when Selecting “Greeting only”...
  • Page 40: Voice Mail Service

    Voice Mail Service Example: Voice Mail service 1-222-333-4444 PPPP 8888 Voice Mail is an automatic answering service offered by your service provider/telephone VM access Pauses Password company. After you subscribe to this service, number your service provider/telephone company’s Voice Mail system answers calls for you when you are unavailable to answer the phone or To erase the Voice Mail access when your line is busy.
  • Page 41: Listening To Voice Mail Messages

    Voice Mail Service Listening to Voice Mail messages The unit lets you know that you have new Voice Mail messages in the following ways: – “New Voice Mail” is displayed on the handset if message indication service is available. – The message indicator on the handset flashes slowly if the message alert feature is turned on (“Message alert”, page 39).
  • Page 42: Intercom/Locator

    Intercom/Locator Base unit Intercom KX-TG4741 series: page 3 Intercom calls can be made: Press MINTERCOMN to answer the page. – between handsets When you finish talking, press – between a handset and the base unit MINTERCOMN. KX-TG4741 series: page 3 Note: R When paging unit(s), the paged unit(s) Handset locator...
  • Page 43 Intercom/Locator R The outside call is being routed to the destination unit. To establish a conference call: MMENUN a MbN: “Conference” a MSELECTN R To leave the conference, press MOFFN. The other 2 parties can continue the conversation. R To put the outside call on hold: MMENUN a MbN: “Hold”...
  • Page 44: Useful Information

    Useful Information Insert the hooks on the wall mounting Wall mounting adaptor into holes on the base unit. Note: R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. Base unit Thread the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction...
  • Page 45 Useful Information Mount the unit on a wall then slide down To remove the wall mounting adaptor to secure in place. While pushing down the release levers (A), AC adaptor cord remove the adaptor (B). 83 mm inches) 102 mm (4 inches) Charger Drive the screws (not supplied) into the wall.
  • Page 46: Error Messages

    Useful Information Error messages Display message Cause/solution Access # to VM service is R You have not stored the Voice Mail access number. not stored Store the number (page 40). Base no power R The handset has lost communication with the base unit.
  • Page 47: Troubleshooting

    Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution...
  • Page 48: Battery Recharge

    Useful Information Battery recharge Problem Cause/solution R Battery charge is low. Fully charge the batteries (page 10). The handset beeps and/or flashes. I fully charged the batteries, but R Clean the battery ends ( ) and the charge contacts – still flashes, with a dry cloth and charge again.
  • Page 49 Useful Information Call Display/Talking Call Display Problem Cause/solution Caller information is not R You must subscribe to Call Display service. Contact your displayed. service provider/telephone company for details. R If your unit is connected to any additional telephone equipment such as a Call Display box or cordless telephone line jack, plug the unit directly into the wall jack.
  • Page 50: Liquid Damage

    Useful Information Answering system Problem Cause/solution The unit does not record new R The answering system is turned off. Turn it on (page 35). messages. R The message memory is full. Erase unnecessary messages (page 36). R The recording time is set to “Greeting only”. Change the setting (page 39).
  • Page 51: Industry Canada Notices And Other Information

    Useful Information Industry Canada Notices and other information NOTICE: near, or on top of, a TV or VCR. If interference is experienced, move the This equipment meets the applicable Industry Canada Terminal Equipment cordless telephone further away from the TV or VCR.
  • Page 52: Warranty

    The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty...
  • Page 53: Index

    Index Name: 28 Registration: 30 Index Hold: 17 Intercom: 42 4-way conference: 19 Key tone: 25 Additional handset: 30 Line mode: 26 Alarm: 28 Answering calls: 17 Making calls: 16 Answering system Missed calls: 31 Call screening: 35 Mute: 18 Erasing messages: 36, 37, 38 Night mode: 28 Greeting message: 36...
  • Page 54 Notes TG47xxC(en)_1212_ver021.pdf 2011/12/12 14:19:52...
  • Page 55 Notes TG47xxC(en)_1212_ver021.pdf 2011/12/12 14:19:52...
  • Page 56 Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 © Panasonic System Networks Co., Ltd. 2011 Printed in China *TG4711C* *TG4711C* PNQX5094ZA TT1211MG0 (A) TG47xxC(en)_1212_ver021.pdf...

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