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reference
against you and reserve the right to Suspend the
Services if a complaint has been made against you
pending the results of investigation of the complaint.
3
pay as you go Vouchers
3.1 Free airtime given to the customer on initial registration
of their new pay as you go phone (if any) shall be valid
for the periods set out in the Price Guide and/or
Customer Literature current as at the date of
Registration.
3.2 In the event that the cash value of airtime forming
part of free airtime given to a Customer in
accordance with 3.1 above is not used within the
relevant validity period stated in Condition 3.1 such
unused airtime will be forfeited.
3.3 Notwithstanding that you use all of a pay as you go
Voucher or that the free airtime given to a Customer
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in accordance with 3.1 above expires your Phone will
continue to be capable of receiving incoming calls for
the periods set out in the Price Guide and/or
Customer Literature current as at the date of expiry.
3.4 We will disconnect your phone if during the previous
six months you have not Registered a new pay as
you go Voucher or you have not made chargeable
calls from your phone or received incoming calls on
your phone. For the avoidance of doubt calls shall
include but not be limited to voice calls, data calls
and text messaging. On disconnection your mobile
telephone number will be reassigned. On
reconnection you will be assigned a new mobile
telephone number.
Any remaining credit on your pay as you go Voucher will
be reinstated if you reconnect. You can reconnect your
phone without having credit on your pay as you go
Voucher.
3.5 No cash credits will be given for unused pay as you go
Vouchers. Credit or Debit card payments are subject to
our policy on acceptance in force from time to time.
4
our rights to terminate your service
4.1 We may Disconnect your phone and refuse to Re-
connect it at any time in whole or in part immediately by
notice in writing to you if:
4.1.1 you fail to comply with clause 2.4, 2.5, 5 and 6
of these terms and conditions provided that
where such failure is capable of remedy you have
not taken such remedial steps as we shall have
required within 7 days of our giving you notice of
such failure; or
4.1.2 for whatever reason we are unable to provide the
Services.
5
your responsibilities
reference
5.1 Recognising that good management and security of the
Services is important to all Orange customers you
agree that you will:
5.1.1 not use the Services for any improper, immoral,
fraudulent or unlawful purposes or for the
sending of any communication which is of an
offensive, abusive, indecent, obscene or
menacing nature;
5.1.2 not cause, nor knowingly allow others to cause,
any nuisance annoyance or inconvenience
whether to us or to any of our customers which
shall include the use of the Network for the
persistent sending of unsolicited communications
without reasonable cause;
5.1.3 not act in a way, whether knowingly or otherwise,
such that the operation of the Network or any
part of the Network will be jeopardised or
impaired;
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