LG U8150 User Manual page 73

reference
6.14.
3.2 Your claim must be reported to Orange as soon as
possible but in any event not more than 24 hours after
you discover the loss, theft or damage. In respect of
claims arising outside the United Kingdom please refer to
Clause 6.14. To make a claim you must provide the
following:
3.2.1 the crime reference number in respect of theft or
malicious damage claims or the lost property
reference number if the phone has been lost;
3.2.2 full details of how the loss, theft or damage
occurred; and
3.2.3 any other information and evidence as may
reasonably be requested by Orange regarding the
cause of loss or damage.
3.3 Orange will arrange repair or replacement on behalf of
the insurers.
3.4 Lost, stolen or damaged antennas will be
repaired/replaced, where appropriate, free of charge
146
once only.
3.5 You or any authorised user of the phone must at all times
act with due care in looking after the phone and take all
reasonable precautions to safeguard it against loss, theft
or damage.
4 exclusions
4.1 A replacement or repair will not be provided under the
terms of the Insurance where the loss or damage is
caused by or consists of:
4.1.1 normal wear and tear or deterioration,
depreciation, rusting or oxidisation, atmospheric
or climatic conditions or other gradually operating
cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or modification;
4.1.4 defective materials or workmanship covered by
the manufacturer's warranty;
4.1.5 breakdown of or interruption to the network
service;
4.1.6 loss of use or consequential loss of any kind;
4.1.7 cosmetic damage which does not impair the
normal functions of the phone;
4.1.8 loss of or theft of items left unattended in a public
place;
4.1.9 theft of items from an unattended vehicle unless
the item was in a locked boot or locked glove
compartment and the vehicle itself was securely
locked;
4.1.10 any wilful act, neglect or failure to take reasonable
care by you or any authorised user or any wilful
act or neglect carried out at the direction or
instigation of you or any authorised user;
4.1.11 disregard of manufacturer's and/or operating
instructions;
4.1.12 damage resulting from pressure waves caused by
reference
aircraft or other aerial devices travelling at sonic or
supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in Northern Ireland
due to civil commotion unlawful or wanton act
committed maliciously in connection with any
unlawful association;
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from temporary premises
is covered only where there is evidence of forcible
and violent entry or exit.
4.2 A replacement or repair will not be provided if:
4.2.1 Orange has reason to believe you have made a
fraudulent claim;
4.2.2 you do not make reasonable efforts to recover
any lost or stolen items;
4.2.3 the phone is not registered and connected to the
Orange network in your name;
147