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reference
and review.
13
complaints
13.1If you have any queries or complaints regarding this
Insurance you should in the first instance address this to
Orange. Call 150 from your Orange pay monthly phone
or 07973 100 150 from any other phone. Pay as you go
customers should call 451 from their Orange phone or
07973 100 451 from any other phone. Small Business
customers should call 345 from their Orange Phone or
07973 100 345 from any other phone and Business
Solutions customers should call 158 from their Orange
phone or
07973 100 158 from any other phone.
13.2If your queries or complaints regarding this Insurance are
not satisfied, you can in the second instance write to
Product Insurance, Orange PCS, Senhouse Road,
156
Darlington, DL1 4YG.
13.3If you are not satisfied with the way a complaint has
been dealt with you should write to HSBC Insurance
Brokers Limited, Quay West, Trafford Wharf Road,
Manchester, M17 1PL.
13.4If you remain dissatisfied, HSBC Insurance Brokers as a
member of the General Insurance Standards Council is
also a member of a registered independent dispute
resolution scheme. They will advise you how you can
contact this scheme.
13.5Insofar as general Insurance products are concerned
Orange is monitored by HSBC Insurance Brokers
Limited who are members of the General Insurance
Standards Council.
Terms and conditions for the supply
of Orange Network Services
1 definitions
The following words and expressions shall have the following
meanings:
Accessories:
Products approved by Orange which you use in conjunction
with your Device. They include (without limitation) batteries,
chargers, car kits, headsets and carry cases.
Account:
Our records of your payments and outstanding Charges,
plus your personal details.
reference
Age Restricted Services:
Any Services which are specified for use only by customers
over a specific age.
Bar:
A block placed by us on some or all of the Services you
normally use (except for calls to emergency services). It may
include us restricting the Service whereby you will
automatically be re-directed into Orange when you attempt
to make an outgoing call from your Device
Billing
Date:
The day on which your billing statement will be issued after
you have been connected.
Charges:
All charges for Services, as published in our periodically
updated Price Guide. These include any reasonable
administration charges.
157
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