LG U8150 User Manual page 74

reference
4.2.4 at the time of loss, theft or damage the phone
was not being used or in the possession of you or
an authorised user.
5 premium payment
Insurance cover will cease if any premium is not paid on the
due date unless such delay is due to a processing error by
any clearing bank or similar. Your phone will not be replaced
or repaired if any sum is due by you to Orange.
6 general
6.1 It is a condition of this policy that the replacement of any
phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to
ensure that the replacement phone is of the same or
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similar specification.
6.2 Replacement phones may be supplied from refurbished
stock that have been tested and are fully functional.
6.3 In the event of a claim you are only entitled to repair or
replacement (at the option of Orange) of your phone.
There is no entitlement to any monetary settlement under
the terms of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected by the
replacement of your phone and will continue to apply
from the date the Insurance first came into force.
6.5 Should you find a phone that you have reported lost or
stolen before you have received a replacement, you must
report this to Orange immediately so that the delivery of
the replacement can be cancelled.
If you fail to do so we reserve the right to impose a
charge
for any attempt to deliver the replacement.
6.6 When a replacement phone has been supplied due to
accidental or malicious damage the original phone
must be returned to Orange.
6.7 When a replacement phone has been supplied because
of loss or theft, if the original phone is subsequently
recovered it must be returned to Orange as it is the
property of the insurer.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to Chartered Loss Adjusters in order to carry out a
special investigation into the circumstances of the claim.
No free replacement or repair will be provided unless and
until the adjusters confirm your claim is acceptable under
the terms of the policy
6.9 If Orange believes that you have persistently failed to
take reasonable care of your phone your cover will be
cancelled.
6.10 Orange may at its option require you to return your
phone for examination before a replacement is
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supplied.
6.11 If Orange has reasonable cause to believe you have
made a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information
that Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be
charged for any replacement if you have not complied
with the terms of the Insurance policy and of Orange
Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft
to the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
practicable after you discover loss theft or malicious
damage. A replacement phone will not be sent to you
until you return to the United Kingdom.
6.15 Where a replacement phone is issued under the
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