Elite EPC-813 Series Instruction Manual page 69

RETURNS:
A. Any return of defective merchandise to the manufacturer must be
by first contacting customer service (contact information shown below) to obtain an RA #
(Return Authorization Number). We will not accept any returns of merchandise without an
applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these
instructions if you are returning the unit to Maxi-Matic USA:
1.
2.
3.
4.
5.
6.
7.
www.maxi-matic.com
RETURN INSTRUCTIONS
Carefully pack the item in its original carton or other suitable box to avoid
damage in shipping.
Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime telephone number,
and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the box is
sealed), and
d) Any parts or accessories related to the problem.
Maxi-Matic USA recommends you ship the package U.P.S ground service for
tracking purposes. We cannot assume responsibility for lost or damaged
products returned to us during incoming shipment. For your protection, always
carefully package the product for shipment and insure it with the carrier. C.O.D
shipments cannot be accepted.
All return shipping charges must be prepaid by you.
Mark the outside of your package:
MAXI-MATIC USA
18401 E. ARENTH AVE.
CITY OF INDUSTRY, CA 91748
Once your return has been received by our warehouse, Maxi-Matic USA will repair
or replace the product if it is defective in material or workmanship, subject to the
conditions in paragraph B.
Maxi-Matic will pay the shipping charges to ship the repaired or replacement
product back to you.
68 info@maxi-matic.com
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