Operating Instructions Network Disk Recorder WJ-ND400K Model No. WJ-ND400K/G Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use. The model number is abbreviated in some descriptions in this manual.
Contents Preface ................ 3 Enable/disable the key lock ........39 About the user manuals ........... 3 Lock ..............39 System requirements for a PC ......... 3 Release ............... 39 Trademarks and registered trademarks ....4 Check logs ..............40 Abbreviations ............4 Check the error log ..........
Preface The network disk recorder (WJ-ND400K, WJ-ND400K/G) is designed for use within a surveillance system, and record images/audio from the connected network cameras on the hard disk drives. Up to 64 cameras can be con- nected via a network. The HDDs encased in the provided HDD canisters (hereinafter referred as HDD units) can easily be installed/ removed in/from this product.
Other: CD-ROM drive: It is necessary to refer to the operating instructions and use the software on the provided CD-ROM. ® DirectX 9.0c or later ® ® Adobe Reader : It is necessary to refer to the operating instructions on the provided CD-ROM.
Restrictions when operating MPEG-4 images There are following restrictions when "MPEG-4" is selected for the image compression method of "NW camera" under "Camera" on the setup menu. 1. When displaying live images (1) Black screen may be displayed for the first few seconds (*) when the following operations are performed while displaying live images.
5. When copying images Copying may start from a point several seconds (*) later than the designated start time when copying MPEG-4 imag- es. To copy the desired images for sure, designate start time several seconds earlier than the time when the desired images are recorded, and set time range for copying longer than the refresh interval set on the camera.
About the operation window Display/Close the operation window Display the operation window using a web browser installed on a PC. Boot the PC. Enter the user name and password registered on the recorder and then click the [login] button. The top page will be displayed. Launch a web browser.
Configure the settings and perform operations by clicking the buttons and the tabs on the opera- tion window. Important: • If a message is displayed on the information bar, see page 74. Note: • When the top page is displayed for the first time, the install wizard of the ActiveX control required to dis- play images from the camera will be displayed. Follow the instructions of the wizard.
Major operating controls and their functions Top page q [Control] button (page 10) t Current time display area The operation panel will be displayed by clicking this The current time will be displayed. button, and operations such as searching for record- ed pictures on the hard disk drives and copying y Image display area recorded images onto the copy area of the hard disk...
[Control] button e [EL-zoom] box Camera images will be displayed in the proportion of The following operation panel will be displayed when the clicked zoom ratio button. the [Control] button is clicked. : 1x : 2x : 4x r [Search] box [Search] button Use this button to search the recorded images.
[Refresh] button Updates the list. [Prev page] button Displays the previous page of the list. [Next page] button Displays the next page of the list. [Time & date] Start time of recording will be displayed. [Ch] A camera channel used for recording will be dis- played.
[Cam. select] button r [Cam. select] box When clicking "WJ-ND400", a group title (title of a The following operation panel will be displayed when group consisted of the 4 registered cameras) will be the [Cam. select] button is clicked. displayed. Refer to the setup instructions (PDF) for how to reg- ister cameras as a group.
[Setup] button r [Event] button Displays the "Event" page that contains the settings The following operation panel will be displayed when relating to the event actions to be taken at an event the [Setup] button is clicked. occurrence for each event type (site alarm, terminal Refer to the setup instructions (PDF) for further informa- alarm, command alarm).
Status display area q The status of the recorder such as the recording : Indicates that the HDD copy area is status, playback status, etc. will be displayed. being selected. : Indicates that live images are being displayed. : Indicates that SD memory data is being obtained.
[ALM] button Note: : Indicates an event occurrence. The alarm • Once an emergency recording starts, it will not stop action will be canceled by clicking this button. even by clicking the [ALM] button. It will stop only (page 37) when "Continue" is selected for "Recording duration" [ERR] button on the "Emergency rec."...
r [PLAY] button Plays recorded images. Important: • To display the recording button and the recording stop button, hold down the Up button until they t [NEXT RECORD] button Skips to the next recorded image and plays it. appear. y [FF] button Note: Plays recorded images at high speed. • When playing MPEG-4 images, results from operat- Playback speed of fast playback will be changed in ing the some buttons will be as follows.
[CAM] tab When displaying live images from a camera with the panning/tilting function, it is possible to operate the camera (pan/tilt, zoom, focus, brightness, preset position and auto function). It may be impossible to operate the camera or some functions may be inoperable depending on the model of the camera. q [Zoom] box t [Brightness] box Zooming can be adjusted by clicking the [-] button or...
Recording of images/audio Manual recording of images/audio It is possible to record images and audio manually. Refer to the system administrator for information on the settings relating to manual recording. the "Recording mode and its priority level" section on Click the [HDD] tab. the following page for further information.
Playback Playback of recorded images It is possible to play recorded images. There are 3 ways to play recorded images as follows. • Play recorded images by designating a time and date • Search and play recorded images • Select a recording area and play images recorded on the selected recording area Click the [HDD] tab. Click the [PLAY] button. Playback of recorded images will start. The "Playback"...
Playback operation Playback/Reverse play- • Plays recorded images. back • Plays recorded images in reverse. Note: • When the [PLAY] button or the [REV PLAY] button is clicked during recording at a low recording rate, playback or reverse playback may sometimes not be performed respectively. Stop • Playback will stop and live images will be displayed when this button is clicked during playback. Pause • Playback will be paused when this button is clicked during play- back.
Fast playback/Fast • Playback speed of fast playback will be changed in the following reverse playback order each time this button is clicked: Step2 (Approx. 4x) → Step3 (Approx. 8x) → Step4 (Approx. 16x) → Step5 (Approx. 32x) → Step6 (Approx. 48x) → Step7 (Approx. 96x) • Playback speed of fast reverse playback will be changed in the following order each time this button is clicked: Step2 (Approx.
Playback on a multi- • Displays playback images on a multi-screen (4-screen). screen • Images recorded using up to 4 cameras can be played simulta- neously on a multi-screen. Each time the [Multiscreen select] button is clicked, recorded images will be switched and played on a 4-screen according to the camera group setting. Refer to the setup instructions (PDF) for information on how to register cameras as a group.
Play recorded images by designating Click the [PLAY] button. a time and date Playback will start from the designated time and date, and the "Playback" indication and the "Step 1" Start playback by designating the desired time and date indication will be displayed. of a recorded image.
Search filter Search filter Search Time & date Designate a time range and search for images recorded in the designated time range. Event Searches for images recorded by the selected recording mode only. The following recording modes can be selected. • MAN: Manual recording (page 18) • SCH:...
• When checking the checkbox of "SD memory rec.", Search and play recording events all the checked checkboxes other than "SD memory rec." will be unchecked. Click the [Control] button. • Standard ch Determine which camera channel is to be used as a standard time zone. (It is necessary to determine the Click the [Search] button in the [Search] box.
Click the [STOP] button on the [HDD] tab. Click the [Search] button in the [Search] box. Playback will stop. The "Select search method" window will be dis- played. Note: • Playback of SD memory data When recorded images corresponding to the record- ing event contain not many frames to play smoothly, a black screen may be displayed or it may take time to refresh images.
Set the VMD (video motion detection) areas. Click the time and date of the desired recording Designate an area to be set as the VMD area by event. dragging the mouse on the screen. Playback of recorded images corresponding to the selected time and date of the recording event will start.
Select a recording area and play images Click the [PLAY] button. recorded on the selected recording area Playback of recorded images stored in the selected Search and play recorded images stored in the selected recording area will start, and the "Playback" indica- recording area.
Monitor live images Live images will be displayed in the web browser window. It is possible to display live images on a 1-screen or a multi-screen. It is also possible to display live images from cameras while switching camera channels sequentially. (sequence dis- play) 1-screen display Click the [Cam.
Functions available while displaying live images Electronic zoom* • Enlarges the displayed live images. When displaying live images on a 1-screen, clicking a button in the [EL-zoom] box enlarges the displayed live images. [x1] button: Displays live images with the original displayed size. [x2] button: Displays live images with x2 zoomed size. [x4] button: Displays live images with x4 zoomed size.
Control cameras Zoom/focus/brightness adjustment operation Adjust the zoom, focus, and brightness of live images. When displaying live images from a camera with the panning/tilting function on a 1-screen, the following Zoom: Zoom in/out the displayed image. Depending on camera controls are available. It may be impossible to the models of the connected cameras, the available operate the camera or some functions may be inopera- zooming factors may be different.
Registration of a camera direction on the preset Click the [CAM] tab. position Register the current camera position as a preset posi- tion. The preset positions can be registered only when using a camera supporting the preset position function. Click the [CAM] tab. Click the [V] button in the [Preset] box to select a preset number (1 - 256).
Activate the selected auto mode function by clicking the [Start] button in the [Auto mode] box. Click the [Stop] button to turn off the auto mode function. Note: • Refer to the operating instructions of the connected camera for further information about the auto mode function of the camera. Multi-screen display (4-screen) Click a camera title in the [Cam.
Sequence display To stop the sequence display, click the The camera channels will be switched automatically and [Sequence] button again. images from them will be displayed sequentially. Images The sequence display will stop and the indicator on will be displayed sequentially according to the settings the [Sequence] button will disappear.
About events alarm. In this product, "event" is defined as phenomenon which Site alarm: When receiving a Panasonic alarm protocol triggers a specific action (event action) in the recorder. from a network camera, it will be regarded as a site This product regards reception of a terminal alarm, a alarm.
When an event or an error occurs, information about the event/error will automatically be notified to the registered PC according to the "Panasonic alarm protocol" setting. To receive a notification and dis- play the contents of it, it is necessary to install the optional dedicated software.
Cancel/suspend the alarm action The alarm action (notification of an event occurrence) will be taken according to the settings when an event occurs. Refer to page 35 for further information about the alarm action. Note: • When images from a camera to be recorded are in MPEG-4 format, images will be recorded from a several sec- onds after an event occurrence and the recording duration may become shorter. Cancel the alarm action Suspend the alarm action The recorder will take an alarm action according to the...
Cancel an error action When an error occurred, this recorder will take an error action. Refer to page 66 for further information about the error action. To manually cancel an error action, perform the following operation. When an error occurs, the [ERR] button will be displayed in the status display area.
Enable/disable the key lock It is possible to lock the buttons on the front panel to make them unusable. Lock Release Continue pressing the arrows buttons (up or Continue pressing the arrows buttons (up or down) until the "Keylock Mode" indication is dis- down) until the "Keylock Mode"...
Check logs The following logs can be checked. Error log Access log Event log (event occurrence time and details) Network log Check the error log Click the [List] button to close the network log The error logs will be displayed in list form. window.
Check the access log Click the [List] button to close the network log The time when logged in/out for the recorder, the user window. name, or the IP address will be displayed. Note: • Up to 100 access logs can be kept. When more than Click the [Control] button. 100 access logs are filed, the older access logs will be overwritten by the newer access logs.
Check the event log Click the [List] button to close the network log The time and date of event occurrences and their window. details will be displayed. Refer to page 35 for further information about each event. Note: • Up to 750 event logs can be kept. When more than 750 event logs are filed, the older event logs will be Click the [Control] button.
Check the network log Click the [List] button to close the network log The time and date of network error occurrences and window. their details will be displayed. Note: • Up to 1 000 network logs can be kept. When more Click the [Control] button. than 1 000 network logs are filed, the older network logs will be overwritten by the newer network logs.
Copy recorded images Recorded images can be copied onto the copy area on the hard disk drives. It is recommended to make back-up copies on a regular basis for unexpected situations such as malfunction of the hard disk drives. Copy Click to select the desired camera channels used Images recorded on the normal recording area/event for recording.
• The copy cancel window will be displayed, and Click the [HDD] tab. copying will be canceled when the user who started copying clicks the button in the [Copy] box during the copying. • Copying may start from a point several seconds after the designated start time when copying MPEG- 4 images. • SD memory data of the selected camera channel and time range will also be copied onto the copy area.
Delete recorded images Deletion of recorded images saved Click the [Disk] tab. on the hard disk drives manually The "Disk" window will be displayed. Delete recorded images and audio saved in the normal recording area, the event recording area or the copy area of the hard disk drives manually.
Download recorded images Download recorded images currently Click the [Download] button. being played The "Download" pop-up window will be displayed. Designate the start point and the end point of recorded The designated start time and end time will be dis- images currently being played and download images to played in the [Start] and [End] boxes respectively.
Play downloaded images Click the [Save] button. Recorded images and audio will be downloaded as an The "Save As" window will be displayed. image data file (filename.n3r) and an audio data file When "With audio" is selected in step 5, the "File (filename.n3a) respectively.
Install the viewer software Click the radio button of "Anyone who uses this When the older version of the viewer software is computer (all users)" and then click the [Next >] installed, installation may fail. Uninstall the older version button. first before starting the installation.
Uninstalling the viewer software Play downloaded images using the viewer software For Windows XP Open "Add or Remove Programs" in "Control Launch the viewer software. The following win- Panel". dow will be displayed. Select "ND_Viewer" (the program to be deleted) from presently installed programs and click the [Remove] button.
Save Downloaded Images Click the [Open] button. It is possible to save the paused image as a JPEG file The first frame of the image data file will be dis- (extension: jpg). Saving the downloaded file is available played. only when the image is paused. Start operation when playing the downloaded images using the viewer software.
Print the displayed image Perform the alteration detection It is possible to print the paused image. It is possible to detect the alteration of the data if a code for the alteration detection has been attached to the downloaded data. Start operation when playing the downloaded Refer to page 47 for information on how to attach a images using the viewer software.
Click the [Open] button. The first frame of the downloaded image will be dis- played and paused. Click the [ALT CHECK] button. The alteration detection will start. The following pop-up window will be displayed after the alteration detection. OK (Not Altered): No alteration was detected. NG (Altered): Alteration was detected.
Transmit images Transmit images from cameras to an Send mails FTP Server A mail that notifies of the event occurrence with the time and date of the event occurrence will be sent. (Alarm It is possible to transmit images from cameras to an mail) FTP server.
Check the system/disk information Check information about the system and the hard disk drives of the recorder. System information Click the [Maintenance] button and then click the Versions of the software, the hardware (this recorder), [Disk information] tab. MAC address, serial number, temperature inside the The "Disk information”...
Notification by e-mail Alarm mail The alarm mail contains an URL of an alarm image that saved on the recorder as follows. Contents of the alarm mail ND400 (192.168.0.250), alarm was occurred. Alarm date: xx-xxx-xxxx xx:xx:xx GMT xx:xx (Example: 01-JAN-2009 GMT+0:00) Cause of alarm: Displays an event type and a camera channel or an alarm...
Display Description Remove auto links (per HDD): Recorder: MAIN-y LOGICALLY REMOVED Extension unit: EXTx-y LOGICALLY REMOVED x is unit number, y is disk number. Remove auto links (per unit): Recorder: MAIN LOGICALLY REMOVED Extension unit: EXTx LOGICALLY REMOVED x is unit number. RAID5 recovery failure: Recorder: MAIN RAID5 RECOVERY FAILURE Extension unit: EXTx RAID5 RECOVERY FAILURE x is unit number. RAID6 recovery failure: Recorder: MAIN RAID6 RECOVERY FAILURE Extension unit: EXTx RAID6 RECOVERY FAILURE x is unit number.
Display Description Video loss recovery: CAM ** VIDEO RECOVERED ** is camera channel. Single mode format failure: Recorder: MAIN-y SINGLE FORMAT ERROR Extension unit: EXTx-y SINGLE FORMAT ERROR x is unit number, y is disk number. RAID5 mode format failure: Recorder: MAIN RAID5 FORMAT ERROR Extension unit: EXTx RAID5 FORMAT ERROR x is unit number.
Network error out- notified address of RES_ERR Panasonic alarm protocol Failed to resolve an PANASONIC_ALM_ – – Network error out- address of Panasonic ADD_ERR alarm protocol from Other errors for an PANASONIC_ALM_ – – Network error out- address of Panasonic OTHER_ERR...
Output from Description of error Error log Network log connector HDD read error Recorder: MAIN-d – – – READ ERROR Extension unit: EXTu-d READ ERROR Single mode format Recorder: MAIN-d – Recorder: MAIN-d ERR HDD error output failure SINGLE FORMAT HDD FORMAT FAIL ERROR Extension unit: EXTu-d...
Output from Description of error Error log Network log connector HDD RAID 5 recovery Recorder: MAIN – Recorder: MAIN ERR HDD error output failure RAID5 RECOVERY RAID5 R-FAILURE FAILURE Extension unit: EXTu Extension unit: EXTu ERR RAID5 R-FAILURE RAID5 RECOVERY FAILURE HDD RAID 6 recovery Recorder: MAIN –...
Output from Description of error Error log Network log connector E-mail transmission – <SMTP>MAIL_ – – complete SEND E-mail authentication – <SMTP>SMTP_ – Network error out- error ATTEST_ERR Failed to resolve POP3 – <SMTP>POP3_ – Network error out- server address from ADD_ERR Failed to find POP3 –...
Output from Description of error Error log Network log connector No response from the – <DDNS>SVR_ERR – Network error out- DDNS server Password error for – <DDNS>USER_ – Network error out- DDNS user name PASS_ERR DDNS IP address – <DDNS>IP_ADD_ –...
WJ-NT304.To make the WJ-ND400 detect a video loss error, it is necessary to configure the settings for "Panasonic alarm protocol" of the WJ-NT304/WJ-NT314 and the settings for "Site alarm" of the WJ-ND400. Refer to page 67 for information about the parameters used on the table above.
Error logs When the error log is displayed Do the following when the error log is displayed on the LCD. When the displayed error is not found in the following, contact your dealer. Error log Indication on the LCD Description Solution MAIN-d WRITE ERR Failed to write/read data on...
Error log Indication on the LCD Description Solution CAM cc COMMUNI- NW ERR Communication with the Check the communication CATION ERROR CAMERA cc ERROR network camera is unsta- status between this unit ble, or no network camera and the network camera. CAM cc COMMUNI- is connected.
Troubleshooting Check the following before requesting repair. Contact your dealer if a problem cannot be solved even after checking and trying the solution or a problem is not described below, and when having a problem with installations. Reference Problem Check item/Remedy page Is the Ethernet cable firmly connected to the 10BASE- T/100BASE-TX port?
Reference Problem Check item/Remedy page The buttons on the browser The buttons may not be displayed orderly if the font set- are displayed out of align- ting of Windows has been changed from the default set- – ment. ting. Use with the default font setting. Some contents are not dis- Press [F5] on the keyboard to request images.
Reference Problem Check item/Remedy page This may occur due to the display adapter and driver com- bination. When this occurred, update the driver of the dis- play adapter to the latest version first. If updating the driver does not solve the problem, adjust the hardware acceleration as follows.
Reference Problem Check item/Remedy page Is the audio output setting of the camera set correctly? Setup Instructions (PDF) The audio output is not pro- Is the audio bit rate of the camera set to "32kbps"? Setup vided. Check the audio bit rate setting of the camera. Instructions Audio cannot be played cor- (PDF)
Reference Problem Check item/Remedy page When trying to display MPEG-4 image display via Internet is affected by the con- MPEG-4 images via Internet, figurations of the network devices such as a router. Refer – images may not be dis- to the network administrator for further information. played.
Reference Problem Check item/Remedy page When the image compression method of all cameras in use is not the same, performance may become lower. – (Refresh of images will be unstable.) Refresh of live images is It may be possible that the settings are configured to unstable.
Control...". "This site might require the following Active X con- The "Security Warning" window will be displayed. trol: 'Wvasetup.exe' from 'Panasonic Corporation'. Click the "Install" button on the displayed "Security Click here to install..." Warning" window. Click the information bar and select "Download File...".
Symptom Solutions The following message is displayed on the informa- Click the [Run] button. tion bar when tried to execute a downloaded file. "The publisher could not be verified. Are you sure you want to run this software?" Click "Internet Options" on the Tools menu of Internet Explorer, and then click the [Security] tab.
Glossary This manual uses the following words. The long lists of numbers or IP addresses that are used in network environments are difficult to remember, which ActiveX Control A software module developed by Microsoft. It is used to makes them impractical. This is why PCs are given an add functions, downloaded from a web server via the easy-to-follow name (domain name) which is converted Internet or an Intranet, to Internet Explorer.
Internet A protocol that is commonly used for transferring files PC network that connects networks all over the world. over the Internet. Different types of PCs can communicate over the Internet. Firewall A type of security used when accessing outside net- works like the Internet.
POP 3 Server RAID (RAID5) A server that supports POP3, currently the most widely An abbreviation for Redundant Arrays of Inexpensive used mail sending protocol. Disks 5 that provides a highly reliable disk array by dis- tributing access over multiple HDDs, increasing both speed and capacity.
SMTP System Administrator A protocol for sending e-mail on the Internet or an Person with the responsibility for setting up and monitor- Intranet. Used when transferring mail between servers ing the recorder. or when clients send mail to the server. TCP/IP The standard network protocol for the Internet and SMTP authentication...
CAM cc SD ERR ............67 Failed to find SMTP server ........63 CAM cc SD START ERR ........... 67 Failed to resolve an address of Panasonic alarm Camera SD memory card error ......... 65 protocol from DNS ............. 59 Cancel an event action ..........
Network link error ............62 RAID6 2DOWN ............60 NETWORK LINK ERROR ......... 67 RAID6 3DOWN ............60 No response from an address of Panasonic RAID6 format failure ..........60 alarm protocol ............59 RCPT TO Command error ......... 63 No response from the DDNS server ......
Request to obtain SD memory data on the 1-screen display ............29 camera SD denied ............. 65 Request to start writing on the camera SD denied ..65 [Cam. select] button........... 12 Restrictions when operating MPEG-4 images ..... 5 [CAM] tab..............17 [Control] button ............
For customer support, call 1.800.528.6747 Importer's name and address to follow EU rules: Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A. Panasonic Testing Centre Panasonic Canada Inc. Panasonic Marketing Europe GmbH 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada Winsbergring 15, 22525 Hamburg F.R.Germany...