Telephone Problems - BT Freestyle 1100 User Manual

Help
Help
section will give you the most common, easy to follow solutions.

Telephone problems

• No dialling tone.
• Telephone will not dial out.
• Telephone cannot receive calls.
• You have dialling tone but the
telephone will not dial out.
• Handset does not ring.
• No lights on handset.
• Handset does not ring, but lights
show on the handset.
• Base unit does not ring but lights
show on base unit.
• The base-unit rings too loudly /
softly
The handset must only be set to constant when
connected to a suitable PBX.
27
If you have any problems using your Freestyle 1100, this
Possible cause
Loss of security code.
Telephone not connected to telephone line.
Mains disconnected and back-up batteries
are not installed or are flat.
Power cut and back-up batteries are not
installed or are flat.
Handset battery pack is discharged.
You may be trying to use tone dialling on a
pulse dialling exchange.
You are connected to a PBX and are not
dialling the access code.
Handset discharged.
The handset may be set to ramped ringing.
It takes 4 to 6 rings to become audible.
Telephone not connected to the telephone
line.
The base ringer switch is set to
Line fault or faulty socket
The ringer switch on the base unit is set to
/
HI LO
Solution
Replace handset on base unit for 10 seconds
and try again. If this does not work, disconnect
the handset battery from the handset for 30
minutes. Then reconnect the battery, replace
the handset on the base unit for 10 seconds and
try again.
Plug the telephone into the telephone line.
Reconnect and install or replace back-up
batteries.
Wait until the power is restored and install or
replace back-up batteries.
Place handset on base unit and recharge for 24
hours.
Set mode switch to
Use the PBX access code.
Place handset on base unit and recharge for
24 hours.
This is not a fault.
Plug the telephone into the telephone socket.
.
Set the base ringer switch to
OFF
Try the telephone on another socket or another
line. If the telephone works contact BT or your
public switched telephone network operator
(PSTN) for repairs to the line or socket.
Set the ringer switch on the base unit
accordingly.
- (pulse dialling).
P E
or
HI LO