Troubleshooting - Sony BDV-E3200 Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
General
The power does not turn on.
t Check that the AC power cord
(mains lead) is connected securely.
The remote control does not function.
t The distance between the remote
control and the unit is too far.
t The batteries in the remote control
are weak.
The disc tray does not open and you
cannot remove the disc even after you
press Z.
t Try the following:
1 Hold down N and Z on the unit
for more than 5 seconds to open
the disc tray.
2 Remove the disc.
3 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
The system does not work normally.
t Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
Messages
[A new software version is available.
Please go to the "Setup" section of the
menu and select "Network Update" to
perform the update.] appears on the
TV screen.
t See [Network Update] (page 41) to
update the system to a latest
software version.
"PRTECT", "PUSH" and "POWER"
appear alternately in the front panel
display.
t Press "/1 to turn off the system,
and check the following items after
"STBY" disappears.
• Are you using only the supplied
speakers?
• Is anything blocking the
ventilation holes of the system?
• After checking the above items
and fixing any problems, turn on
the system. If the cause of the
problem cannot be found even
after checking all the above items,
consult your nearest Sony dealer.
"LOCKED" flashes in the front panel
display when you press any button on
the unit.
t Set the child lock function to off
(page 38).
"D. LOCK" appears in the front panel
display.
t Contact your nearest Sony dealer or
local authorized Sony service
facility.
"E xxxx" (x is a number) appears in the
front panel display.
t Contact your nearest Sony dealer or
local authorized Sony service facility
and give the error code.
51
GB