Troubleshooting - BCF Solutions DOG 2 PTZ User Manual

Troubleshooting

1. The High Performance Low Profile PTZ Unit stops during a motion.
• Let go and then push the arrow button again and the unit should resume movement.
• If panning, make sure the pan limit has not been reached by panning in the opposite
direction (push the other pan arrow button).
physically preventing horizontal rotation of the High Performance Low Profile PTZ head.
• If tilting, make sure the tilt limit has not been reached by tilting in the opposite direction
(push the other tilt arrow button).
preventing vertical rotation of the High Performance Low Profile PTZ head.
2. The High Performance Low Profile PTZ Unit does not move.
• Make sure that the selected channel matches the High Performance Low Profile PTZ unit
channel ID and that all connections to the VPD and DVR also match the channel number.
• Make sure that the supplied PTZ cable has been connected both on the VPD and the
terminal strips on the back of the DVR unit.
• Make sure that the red and black terminals of the PTZ cable are installed into the right
slots of the terminal block (red to D+ and black to D-).
• Make sure that High Performance Low Profile PTZ unit is plugged into the DOG Remote
Camera Unit through the side connector.
• Make sure the High Performance Low Profile PTZ software configuration is correct in the
DVR. See High Performance Low Profile PTZ Software Configuration Settings section of
this manual.
• If panning, make sure the pan limit has not been reached by panning in the opposite
direction (push the other pan arrow button).
physically preventing horizontal rotation of the High Performance Low Profile PTZ head.
• If tilting, make sure the tilt limit has not been reached by tilting in the opposite direction
(push the other tilt arrow button).
preventing vertical rotation of the High Performance Low Profile PTZ head.
3. The channel ID decal has come off and I don't know the channel number of the Miniature
Pan-Tilt Unit. Plug the High Performance Low Profile PTZ Unit CAT-5 cable into each channel
of the VPD and select each channel on the DVR using the Dome Control function until the unit
responds. Mark the Miniature Pan-Tilt Unit with the correct Channel ID for reference.
4. The High Performance Low Profile PTZ video does not display on the monitor.
• Make sure that the visible camera is selected by pressing the DVR's MODE button while in
Dome Control.
• Make sure that the coax patch cable is connected between the DVR and the VPD.
Make sure there are no obstructions
Make sure there are no obstructions physically
Make sure there are no obstructions
Make sure there are no obstructions physically
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