Mitel 5020 IP User Manual page 20

Table 1 further illustrates this example:
Key Number
1
2
3
4
Need a reminder?
If you forget how many times you have pressed the SHIFT key:
1. Press SUPERKEY.
2. Press SHIFT.
The shift count appears in the display.
Table 1: SHIFT Key Operation for Queue Status
With No Shift After 1st Shift
Agent Group 1 Agent Group 5
Agent Group 2 Agent Group 6
Agent Group 3 Agent Group 7
Agent Group 4 Agent Group 8
After 2nd Shift
Agent Group 9
none
none
none
16
After 3rd Shift
Agent Group 1
Agent Group 2
Agent Group 3
Agent Group 4