Table Of Contents - Planet Networking & Communication IPX-2100 User Manual

Chapter 1 Introduction ................................................................................................. 8
1.1 Features .............................................................................................................................12
1.2 Package Contents ..............................................................................................................14
1.3 Physical Specifications .....................................................................................................14
1.4 Specifications ....................................................................................................................16
Chapter 2 Installation Procedure .............................................................................. 18
2.1 Web Login.........................................................................................................................18
2.2 Configuring the Network Setting ......................................................................................19
2.3 Changing IP Address or Forgotten Admin Password ........................................................20
Chapter 3 Basic Configuration .................................................................................. 22
3.1 Preparation Before Operation ...........................................................................................22
3.2 Before Making a Call........................................................................................................22
3.2.1 System Information .........................................................................................22
3.2.2 Operator ............................................................................................................25
3.2.3 Basic Configuration .........................................................................................26
3.2.4 Time-based Rules............................................................................................29
3.3 Outbound Call ...................................................................................................................30
3.3.1 Trunks................................................................................................................30
3.3.2 Outbound Routes.............................................................................................33
3.4 Inbound Call......................................................................................................................35
3.4.1 Inbound Routes................................................................................................35
3.4.2 IVR .....................................................................................................................37
3.4.3 IVR Prompts .....................................................................................................39
3.4.4 Ring Groups .....................................................................................................41
3.5 Black List ..........................................................................................................................42
3.5.1 Pick up Call......................................................................................................42
3.6 On The Call.......................................................................................................................43
3.6.1 Call Parking ......................................................................................................43
3.6.2 Call Transfer .....................................................................................................44
3.6.3 Conference .......................................................................................................45
3.7 Settings before leaving office............................................................................................47
3.7.1 Follow me ............................................................................................................47
3.7.2 Voice Mail ............................................................................................................50
3.8 Call Center(Call Queues) ..................................................................................................51
3.8.1 Create Agent .......................................................................................................51

TABLE OF CONTENTS

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Internet Telephony PBX System
IPX-2100