Troubleshooting - Philips Fidelio B5 User Manual

•
Speaker drivers: 1 x 165 mm (6.5") woofer
•
Dimensions (W x H x D): 200 x 510 x 201 mm
•
Weight: 4.9 kg
Wall mount
•
Dimensions (W x H x D): 40 x 100 x 26.5 mm
• Weight: 0.1 kg/each
Remote control batteries
•
2 x AAA-R03-1.5 V
Standby information
•
When the product remains inactive for
15 minutes, it automatically switches to standby
or networked standby.
•
The power consumption in standby or
networked standby is less than 0.5W.
•
To deactivate Bluetooth connection, press
and hold the Bluetooth button on the remote
control.
•
To activate Bluetooth connection, enable
Bluetooth connection on your Bluetooth device,
or enable Bluetooth connection via the NFC tag
(if available).
9

Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at
www.philips.com/support.
Sound
No sound from SoundBar speakers.
•
Connect the audio cable from your SoundBar to
your TV or other devices. However, you do not
need a separate audio connection when:
•
the SoundBar and TV are connected
through HDMI ARC connection, or
•
a device is connected to the HDMI IN
connector on your SoundBar.
•
On the remote control, select the correct audio
input.
•
Make sure that the SoundBar is not muted.
•
Reset your SoundBar to its factory settings (see
'Apply factory settings' on page 13).
No sound from the wireless portable speakers.
•
Make sure that the wireless portable speaker
is turned on. Press ON on the bottom of the
wireless portable speaker.
•
Dock the wireless portable speakers into the
main unit to charge the battery.
•
If you intend the wireless portable speaker to
wirelessly connect to the main unit, make sure
that you press the SURROUND ON DEMAND
button on the wireless portable speaker.
•
If you intend the wireless portable speaker to be
a standalone Bluetooth speaker, make sure that
you connect the portable left or right speaker to
a Bluetooth device (see 'Bluetooth on a single
speaker' on page 12).
No sound from the wireless subwoofer.
•
Wirelessly connect the subwoofer to the main
unit.
Distorted sound or echo.
•
If you play audio from the TV through the
SoundBar, make sure that the TV is muted.
Audio and video are not synchronized.
•
Press AUDIO SYNC +/- to synchronize the
audio with the video.
Bluetooth
A device cannot connect with the SoundBar.
•
The device does not support the compatible
profiles required for the SoundBar.
•
You have not enabled the Bluetooth function of
the device. See the user manual of the device on
how to enable the function.
•
The device is not correctly connected. Connect
the device correctly.
•
The SoundBar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected Bluetooth
device is poor.
•
The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove any
obstacle between the device and the SoundBar.
The connected Bluetooth device connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove any
obstacle between the device and the SoundBar.
EN 15