Winnebago 2005 Rialta Owner's Manual page 16

An Owner Relation's Representative will gather and carefully review
all facts relating to your request for assistance. After this review is
completed, the Owner Relations Representative will inform you of any
assistance that the company will be able to provide.
Repairs Not Covered by Winnebago Industries
In some circumstances, Winnebago Industries may offer financial
assistance toward repairs or expenses not covered by Winnebago
Industries' limited new-vehicle warranties.
In certain instances, Winnebago Industries may pay for such repairs
in accordance with the terms of service action campaigns it will
conduct from time to time. In the event of a service action,
Winnebago Industries will notify you by mail and request you to bring
your vehicle to your nearest dealer for repair free of charge. If you
have not recently changed your address and Winnebago Industries
has your current address on file, you will receive notification
automatically. If you are concerned that you may not have received
notice concerning a particular service action, please check with your
dealer to determine whether your vehicle is eligible for any repair free
of charge.
In other instances, Winnebago Industries may offer assistance with a
repair beyond warranty on a case-by-case basis. If you believe that
your vehicle needs a repair not covered by warranty which
Winnebago Industries should pay for in part or in whole, please
discuss the request with your dealer. If you are not satisfied with your
dealer's decision, please contact Winnebago Industries' Owner
Relations Department by telephone or in writing. Your request should
provide the vehicle identification number of your vehicle, the mileage,
maintenance history, and an explanation of why you believe that the
repair should be performed free of charge. Your request should be
accompanied by all available maintenance and repair records which
you have retained. An Owner Relations Representative will review
your request and advise you of our decision.
To learn which authorized Volkswagen dealer will be able to perform
emission warranty work, please call Volkswagen at 1-800-822-8987.