Winnebago 2005 Rialta Owner's Manual page 10

Damage or Malfunction Due to Lack of Maintenance
This warranty does not cover damage or malfunctions caused by
a failure to follow recommended maintenance and use
requirements as set forth in the Volkswagen Owner's Manual and
the Volkswagen Maintenance booklet.
Damage Caused by the Environment
This warranty does not cover damage caused by airborne
industrial pollutants (e.g. acid rain), bird droppings, stones,
floodwater, windstorms, or other similar occurrences.
Non-Volkswagen Parts and Accessories
This warranty does not apply to Volkswagen vehicles or parts and
accessories not imported or distributed by Volkswagen.
Incidental and Consequential Damage
This warranty does not cover any incidental or consequential
damage, including loss of value of the vehicle, lost profits or
earnings, or out-of-pocket
transportation or lodging. Some states do not allow the
exclusion or limitations of incidental or consequential damage, so
this exclusion or limitation may not apply to you.
Other Terms:
This warranty and the Limited Powertrain Warranty are the
only express warranties made by Volkswagen. Any implied
warranty, including any warranty of merchantability or
warranty of fitness for a particular purpose, is limited in
duration to the stated period of these written warranties.
Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Neither Volkswagen nor the manufacturer of the Chassis Cab
assumes, or authorizes any person to assume, any other
obligations or liability on its behalf.
LIMITED POWERTRAIN WARRANTY
Warranty Period
The warranty period is 5 years or 50,000 miles (80,000
kilometers), whichever occurs first, from the date the vehicle was
first placed in service.
Any implied warranty, including any implied warranty of
merchantability or warranty of fitness for a particular
purpose, is limited in duration to the period of this written
warranty. Some states do not allow limitations on how long
an implied warranty lasts, so this limitation may not apply to
you.
Coverage
The warranty covers any repair to correct a defect in material or
workmanship for the following parts and components:
Engine: cylinder block and all internal parts, cylinder head and all
internal parts, valve train, spur belt, flywheel, oil pump, water
pump, manifolds, and all related seals and gaskets.
Transmission: case and all internal parts, torque converter, all
related seals and gaskets.
Drivetrain: differential and all internal parts, driveshafts and
constant velocity (CV) joints.
Exclusions
•
This warranty does not apply to vehicles used for
commercial purposes such as taxi, limousine and rental
vehicles.
•
This warranty does not cover powertrain components which
malfunction due to normal wear and tear, use or
deterioration.
expenses for substitute
Refer to Limited New Vehicle Warranty For Other Warranty
Terms
For the remainder of this warranty, please consult the terms of the
Limited New Vehicle Warranty under the headings "Where to Go
for Warranty Service", "When the Warranty Period Begins", "Free-
of-Charge Repair", "Maintenance Services and Mechanical
Adjustments", "Damage or
Negligence, Alteration, Accident or Fire", "Damage or Malfunction
Due to Lack of Maintenance", "Damage Caused by the
Environment", "Non-Volkswagen
"Incidental and Consequential Damage", and "Other Terms".
Customer Assistance
If you are dissatisfied with the service you have received from
your Volkswagen dealer, we suggest that you first discuss the
problem with the service
Volkswagen dealer. You may wish to speak to the Service
Manager or directly to the owner of the facility. It is their business
to be concerned about your satisfaction and goodwill. Since they
are closest to the situation, they are in the best position to quickly
resolve any complaint you may have.
If the problem is not resolved to your satisfaction by your dealer,
please contact Volkswagen by calling 1-800-822-8987 and ask for
the Volkswagen Customer Care Center. If you prefer to write,
please use the following address:
Customer Care Center
Volkswagen of America, Inc.
3499 Hamlin Road
Rochester Hills, MI 48309
When you call or write, please provide the following information:
•
Your name, address and telephone number
•
Vehicle identification Number (VIN)
•
Vehicle delivery date and mileage or kilometers on the
odometer
•
Dealer's name and location
•
Nature of complaint or problem
•
Copies of all related repair orders if you are writing to us
A Customer Advocate will gather and carefully review all facts
relating to your request for assistance. After this review is
completed, the Customer Advocate will inform you of any
assistance that the company will be able to provide.
Please note that as part of our continuing effort to maintain the
highest quality of service to our customers, supervisors will
occasionally monitor the quality of telephone calls between our
customers and Advocates. We hope you understand our interest
in providing the best possible service.
Repairs Not Covered by Warranty
Volkswagen may offer financial assistance toward repairs or
expenses not covered by Volkswagen's warranties.
•
In some instances, Volkswagen may pay for such repairs in
accordance with the terms of service campaigns it will
conduct from time to time. Volkswagen will notify you of any
service action by mail and request you to bring your vehicle
to your nearest dealer for repair free of charge. If you have
not recently changed your address and Volkswagen has your
current address on file, you will receive notification
automatically. If you are concerned that you may not have
received notice of a service action, call 1-800-822-8987 to
determine whether your vehicle is eligible for any repair free
of charge.
•
In other instances, Volkswagen may offer assistance with a
repair beyond warranty on a case-by-case basis. If you
believe that your vehicle needs a repair not covered by
warranty which Volkswagen should pay for in part or in
whole, please call us at
Malfunction Due To Misuse,
Parts and Accessories",
personnel of your authorized