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Vidicode APRESA Installation Manual

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Version 2.4.12 © Vidicode 2012
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Summary of Contents for Vidicode APRESA

  • Page 1 Call Call Call Call A A A APRESA PRESA PRESA PRESA Recorder Recorder Recorder Recorder Installation Manual Installation Manual Installation Manual Installation Manual Version 2.4.12 © Vidicode 2012...

  • Page 2: Care And Maintenance

    Care and Maintenance Keep the APRESA dry. If it gets wet, wipe it dry immediately with a soft, clean cloth. Liquids might contain minerals that corrode the electronic circuits. Use and store the APRESA only in temperature conditions between 0 and 40 degrees Celsius.
  • Page 3 ….. ….. You may want to install a complete “Vidicode made” APRESA server while others want to install the APRESA software-only on their alternative hardware. Also the expansion of existing APRESA systems may need some guidance. Expanding an APRESA system involves adding recording channels, increasing storage capacity or adding/ changing a RAID volume.

  • Page 4: Table Of Contents

    ROAD MAP................................6 1. 1. 1. 1. INSTALLATION START INSTALLATION START ............................7 INSTALLATION START INSTALLATION START 1.1..............................7 ITUATIONS 1.1.1. The “made by Vidicode” APRESA Server.....................7 1.1.2. Software only .............................7 1.1.3. Upgrading an existing APRESA ......................7 1.2....................8 ACKAGE CONTENTS...
  • Page 5 GNU GENERAL PUBLIC L GNU GENERAL PUBLIC LI I I I CENSE. CENSE.........................75 GNU GENERAL PUBLIC L GNU GENERAL PUBLIC L CENSE. CENSE. TERMINOLOGY EXPLAINE TERMINOLOGY EXPLAINED D D D ........................76 TERMINOLOGY EXPLAINE TERMINOLOGY EXPLAINE APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 6: Road Map

    (ON LINE) (ON LINE) 3.3.6 3.3.7 3.3.6 3.3.8 3.3.7 3.3.8 M OUNT ING OF APRESA AND GENERAL INST ALLAT ION CHAPT ER 6 ISSUES CONFIGURE APRESA : USERS / USERGROUPS/ SEE ADM IN I/F CARD SET T INGS M ANUAL...

  • Page 7: Installation Start Installation Start

    APRESA APRESA If you want to upgrade an existing APRESA system with additional channels or interface card(s) you can go to the “Upgrade existing installations” chapter. Existing APRESA systems need channel upgrade when customer business expands after time and more and more phones needs to be recorded.

  • Page 8: Package Contents , Materials And Tooling

    2x with optional redundant power supply QUICK GUIDE FOR INSTALLATION GUARANTEE / REGISTRATION FORM VIDICODE APPLICATION CD ONLY for the manuals APRESA BASE SW INSTALLATION CD APRESA BASE SOFTWARE LICENSE APRESA CLIENT SOFTWARE LICENSE CHANNEL / CODEC LICENSE Acc. to the channels/codec ordered.

  • Page 9: Advised Materials

    1.2.3. Advised tooling Advised tooling Advised tooling Advised tooling We advise you to check the following list of tooling of before you start installing the system: Standard installers tooling kit; RJxx modular connector crimp tool APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 10: Introduction To The Introduction To The Apresa Server Introduction To The Apresa Server Apresa Server

    APRESA SERVER APRESA SERVER The APRESA hardware is based on industrial PC server components and is built in a 19 inch rack- mount housing. It is fully compatible with 19 inch server racks and will take 4U height space in the rack.

  • Page 11: Apresa Front Side , Door Opened

    H.D.D KB-LK KB-LK DWG1131_ 0 POW ER DOOR (OPENED) SW ITCH 2.3. APRESA APRESA Back side, standard PSU APRESA APRESA Back side, standard PSU Back side, standard PSU Back side, standard PSU MAINS POW ER ENTRY POW ER SW ITCH...

  • Page 12: Apresa, Back Side , Redundant Psu

    PRESA, , , , Back side, redundant PSU Back side, redundant PSU PRESA PRESA Back side, redundant PSU Back side, redundant PSU POW ER PACK STATUS LED PSU ALARM MUTE BUTTON POW ER SW ITCH DWG1133_0 MAINS POW ER ENTRIES APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 13: Specifications ' Vidicode Made ' Apresa Server

    2.5. S S S S pecifications ‘ pecifications ‘ pecifications ‘ pecifications ‘ vidicode made vidicode made vidicode made vidicode made ’ ’ ’ ’ APRE APRE APRE APRES S S S A A A A server server server server 2.5.1.

  • Page 14: Hard Drive (Various Configurations Possible)

    : +10 - +35 °C (Operating) or - 10 - + 65 °C (Storage) HUMIDITY : 8%-90% No condensing, operating and storage. 2.5.8. 2.5.8. 2.5.8. 2.5.8. A A A A pprovals pprovals pprovals pprovals EMC APPROVAL : EN55022 / EN55024 / FCC15 SAFETY : EN60950 APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 15: Apresa Base Software Apresa Base Software

    APRESA BASE APRESA BASE SOFTWARE SOFTWARE This chapter describes the complete procedure for installing the APRESA software from a CD. Pre-requisites: - MONITOR + KEYBOARD + ETHERNET - APRESA license, Channel license, G.729 license etc. - WORK-PC (processing the licenses / WEB configuration APRESA) - Interface cards as applicable.

  • Page 16: Ardware Requirements

    Systems built according to the basic hardware requirements should perform well. When the system is large in terms of the amount of network traffic anticipated or the number of channels implemented/ simultaneous calls that have to be recorded please ask Vidicode for advice. : INTEL PENTIUM 64 BIT, E5700 or E6600 or better;...

  • Page 17: Interface Card Installation Procedure

    Reposition the top cover and fixate the screws. APRESA can take a number of interface cards depending on the specifications of the motherboard and the chassis.

  • Page 18: Software Installation Procedure From The Cd

    When installing the RAID1 or RAIID5 version of APRESA you must set the BIOS When installing the RAID1 or RAIID5 version of APRESA you must set the BIOS When installing the RAID1 or RAIID5 version of APRESA you must set the BIOS- - - - setting for RAID to...

  • Page 19: Prepare An Installation Cd

    CD The quick guide lists the links to the 5 different APRESA images. Ask Vidicode sales for a quick guide if you don’t have one at hand. The various images supports different hard drive configurations and the encryption feature. According to your requirements, select one of the images for download, burn it to a CD and to start the installation as described further in this chapter.
  • Page 20 To access the APRESA web interface, you need to configure your work PC to have an IP address in the same subnet as the APRESA system. This means that your work PC should have an IP address in the range from 192.168.55.0 to 192.168.55.255, for example 192.168.55.10.
  • Page 21 • Click Apply Apply Apply and let the network restart Apply If after the restart, the new IP address of the Apresa is not known for some reason, the program Apresa IP Lookup can be used. APRESA INSTALLATION MANUAL VIDICODE ©2012...
  • Page 22 If this program cannot find the IP address, then the current IP address of the Apresa will be displayed on the monitor. After this is completed, the network configuration adjustment for the PC that was discussed, can be reversed. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 23: System License Activation

    A PRE SA LICENSED COM PL ET ED DWG 11 5 8 _0 0 NOTE : If you can’t “click” on the APRESA web page to reach the VIDICODE license server go to : http://www.vidicode.com/activation APRESA INSTALLATION MANUAL VIDICODE ©2012...
  • Page 24 DWG11 61 _0 0 The ‘Home’ page will be displayed, see below. The page will notify that no license is activated yet. APRESA will ONLY record calls after proper licensing. Click on the link ‘Software activation’ to start the licensing procedure.
  • Page 25 (i n cl u d e th e d a sh e s) p re ss O K DWG 1 1 6 2 _ 0 0 Next : APRESA gene rates a h ard ware depe nden t ACT IVAT ION CODE COPY the co de CT RL +C...
  • Page 26 By clicking the link you will be connected to the VIDICODE license server WEB page. Enter COM PANY nam e PAST E the code CT RL+V PRESS Subm it DWG1164_00 On the screen below copy the activation code (select then CTRL+C)
  • Page 27 Now go back to the WEB page of the APRESA and paste (CTRL+V) the activation code. Enter the Company name, followed by ok. P A S T E th e co d e CT RL +V E n te r th e...

  • Page 28: Base Software Update

    PC, and click Upload. After the file uploaded, or after Apresa has downloaded the update itself, Apresa displays that it is updating the system. When finished, Apresa displays the message that the update is installed.

  • Page 29: Channel License Activation

    REST ART CHECK ACT IVAT ED CHANNELS APRESA CHANNEL LICENSING COM PLET ED DWG1159_00 NOTE : If you can’t “click” on the APRESA web page to reach the VIDICODE license server go to : http://www.vidicode.com/channels APRESA INSTALLATION MANUAL VIDICODE ©2012...
  • Page 30 Submit Submit • Copy (CTRL+C) the generated license key that is displayed • Move back to the APRESA web interface, and paste (CTRL+V) the key into the License key input box • Press Apply Apply and let the recording component restart.

  • Page 31: Codec License Activation (Optional)

    The next step is to configure the APRESA to meet the specific needs of the owner or organization. This is typically done by the assigned administrator employee. Please refer to the Admin manual for further instructions. The Admin manual can be found on the Application CD and on www.vidicode.com...

  • Page 32: Mounting Mounting

    As the best location, we advise to install the APRESA server is your computer server room. Always install the APRESA server in close proximity of the PBX and phone patch panel as there are maximum cable length restrictions to deal with.

  • Page 33: Mounting Apresa Into A

    The required depth in the rack is 45cm for the APRESA unit. For proper cabling you must reserve an extra 10cm wire space minimal.

  • Page 34: Telecom Wiring Telecom Wiring Telecom Wiring

    5.1. The APRESA can be used to record from a wide variety of different signal sources spanning from simple audio lines to the more complex ones like ISDN and VoIP networks. In the table below you find the various source characteristics listed...
  • Page 35 All interface cards mentioned extract the signals to be recorded based on ‘high impedance tapping’ meaning that the original signal is extracted with minimal electric disturbance. Depending on the type of PBX, the cable length between the APRESA recorder and the TAP- point (the “stub length”) can be up to 6 to 20 meter.

  • Page 36: Connector Locations

    APRESA monitors the communication line to be recorded electrically “in parallel”. As a result we will have to make “T” junctions. For the RJ modular connection system one can use readily on the market available “T”...

  • Page 37: Wiring Audio Tap S

    It is preferred to feed balanced pairs to the interface card. This will give the best results in terms of hum and other distortion. Every analog input of the APRESA is build with individual line transformers and DC blocking capacitors, in a truly balanced configuration.

  • Page 38: Un-Balance Signals

    LINE termination AUDIO AUDIO CHx-A SOURCE SOURCE APRESA CHx-B SINGLE ENDED When dealing with an unbalanced signal we advise only to use the best quality of shielded cable that is kept as short as possible. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 39: Wiring Using The Rj11 Patch Box

    To ease the wiring job, all analog interface boards are supplied with a RJ11 patch box and a RJ21/RJ21 cable 1meter in length. (Optionally lengths of 3,5 and 10m are available) Connect the Patch Box to the APRESA: BACK SIDE A PRESA...

  • Page 40: Direct Wiring (Not Using The Rj11 Patch Box)

    , , , and find the wires identified by a RED RED wire & BROWN BROWN wire !! AND !! !! AND !! twisted BROWN BROWN !! AND !! !! AND !! together. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 41: Wiring Analog Telephony (Pots) Taps

    For the APRESA the polarity of the signal is irrelevant and can be ignored during wiring. The wiring- type used to install the analog telephone system can very different as we see in the field: Old fashioned twisted pair;...

  • Page 42: Wiring Tdm Telephony Taps

    The whole issue of wiring TDM telephony TAPS is simply just to identify the wire-pair (or wire pairs) that carry the voice data and to connect these wires to recording channel(s) on the APRESA. The first step is to find out the name of the manufacturer and the model number of the PBX and Telephones.
  • Page 43 PBX brands. 24 CH RJ11 to RJ21 PAT CH BOX RJ21/RJ21 cabl e Always test ONE ONE custom cable first to T O APRESA DWG1141_00 avoid time and material loss. APRESA INSTALLATION MANUAL VIDICODE ©2012...
  • Page 44 IMPORTANT NOTES ON USING THE RJ11 PATCH BOX WITH -WIRE CONNECTION YOU CAN USE OUTLETS OF THE RJ11 PATCH BOX ONLY WITH -WIRE CONNECTION YOU CAN USE THE NUMBERED OUTLETS OF THE RJ11 PATCH BOX APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 45: Wiring Isdn2 Telephony Taps (Basic Rate Isdn)

    ISDN asic rate ISDN asic rate ISDN) ) ) ) ISDN2 or ISDN-basic rate is from a wiring point of view pretty much identical the 4-wire TDM installation. Refer to the previous chapter. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 46: Wiring Isdn E1/T1 Telephony Taps

    All cables used are twisted pair cables. Refer to the pinning of the DTP connector in the drawing for signal reference. The cable between the RJ45 splitter and the APRESA should be less then 20 meter in length. This cable should be twisted pair and explicit NOT NOT parallel pair cables that are commonly used for ISDN basic rate installations.
  • Page 47 There are in fact 2 coax cables to tap. The actual tap is made by using a “BNC” T-connector, one in each coax cable. The coaxial cables used are of 75 ohm characteristic impedance. The cable between the BNC T-splitter and the APRESA should be less then 20 meter in length. A Photo of the RJ48C BNC adapter A photo of a BNC T-Splitter APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 48: Configuration Of Voip Telephony Recording

    APRESA ‘see’ these RTP packets on its recording NIC (NIC, Network Interface Card). Apresa uses RTP data to record the audio of VoIP calls. The VoIP PBX should be configured to use only G.711, G.722, G.729, GSM 6.10, or iLBC. These Codecs are supported in Apresa. Apresa will not record audio in other Codecs.
  • Page 49 The next section presents several VOIP topology examples. All examples are based on enabling the APRESA to ‘see’ the data to be recorded. To find the valid example that applies to your VoIP- situation, just get the answer to the 3 questions below:...
  • Page 50 SWIT CHES WIT H PROPER SET UP PROPER SET UP DWG1155_01 VT1 …. VT7 on the bottom refers to on of the 7 diagrams that follow below: (for compact drawing a 5-port switch is used) APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 51: Voip Topology 1

    Port mirroring sw itch Port M irrori ng Setti ng : SourcePort = Port 1 Desti nationPort = Port 5 DWG-1147_00 T el ephone T el ephone T elephone T elephone ONLY EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 52: Voip Topology 2

    RT P M IRROR Port mirroring sw itch Port M irroring Setting : SourcePort = Port 2 DestinationPort = Port 5 T elephone T elephone T elephone T elephone DWG-1148_00 INTERNAL AND EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 53: Voip Topology 3

    M IRRORS Port mirroring sw itch Port M irroring Setting : SourcePort = Port 3+Port 4 DestinationPort = Port 5 T elephone T elephone T elephone T elephone DWG-1149_00 INTERNAL AND EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 54: Voip Topology 4

    SourcePort = Port 1 Destinati onPort = Port 5 RT P RT P T el ephone T el ephone T el ephone T el ephone T el ephone T el ephone DWG-1150_00 ONLY EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 55: Voip Topology 5

    PBX/ VoIP PBX/ VoIP M IRRORS Port mirroring sw itch RT P RT P T el ephone T el ephone T elephone T elephone T elephone T elephone DWG-1151_00 INTERNAL AND EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 56: Voip Topology 6

    Port mirroring sw itch Port M irroring Setting : SourcePort = Port 1 DestinationPort = Port 5 T elephone T elephone T elephone T elephone T elephone T elephone DWG-1152_00 INTERNAL AND EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 57: Voip Topology 7

    Port mirroring sw itch Port M irroring Setting : SourcePort = Port 1 DestinationPort = Port 5 T elephone T elephone T elephone T elephone T elephone T elephone DWG-1153_00 INTERNAL AND EXTERNAL CALLS ARE RECORDED APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 58: Configuration Of Tetra Communication Recording

    This type of patch panel is capable of interfacing 2-wire and 4-wire telephone systems. The unit is not 19” rack mountable. Also this wiring solution may need external ‘T’ splitter (RJ12 or RJ45) and custom cabling between the splitter and this patch panel. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 59: Rj45 Patch Panel

    When the telephone uses 4-wire connection it will use 2 balanced pairs for communication and 2 balanced pairs are left unconcerned. Note that on the APRESA this means 24 recording channels for 2 wire connected telephones but 48 48 48 48 ! ! ! ! recording channels for 4-wire connected telephones.

  • Page 60: Expanding Apresa Expanding Apresa Expanding Apresa

    For every recording channel expansion you must handle as follows: Buy channel license(s) from your dealer or from Vidicode Datacommunicatie BV Link the license to your machine (www.vidicode.com/channels) Enter the response license code in your machine Refer to chapter 3 for more details.

  • Page 61: Installation Of Interface Cards

    Increasing the stora Increasing the stora ge capacity ge capacity 6.2. Increase of storage capacity is possible by installing a larger hard drive(s). Backup the APRESA and bring it up on the newly installed larger drive(s) . APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 62: Building Or Changing Araid Volume

    Changing from NoRAID to RAID1/5 or from RAID1 to RAID5 or vice versa require : Backup all the recordings; Reinstallation of the software in the required hard drive configuration; Restore of the recordings; This could involve extra license cost. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 63: Backup And Restore Bbackup And Restore Backup Ackup Ackup

    See the ADMIN manual or the on line help pages for more information. REPLACEMENT OF HARDWARE AND LICENSING ISSUES The APRESA software is protected against illegal copying. This protection is based on the coupling of the software license and the hardware signature of the system that was used at first installation.

  • Page 64: Maintenance Maintenance

    ISSUE T O AT T ENT T O DWG1167_00 Contact Vidicode sales to obtain a valid license. Note that APRESA with invalid license will record only for a period of 30 days after installation. 8. 8. 8. 8. MAINTENANCE MAINTENANCE...
  • Page 65 010.04686 6 Fold Capacity Raid 5 redundancy option (4 discs, 450.000 hours) 010.00200 Server quality Redundant power supply 2x420W 090.04609 VoIP VoIP VoIP Apresa 5 VoIP channel license upgrade VoIP 090.04670 VoIP VoIP VoIP G.729 Codec, Single Channel license upgrade VoIP 090.04501 Netgear GS105E: 5 Port Gigabit Mirroring Network Switch...

  • Page 66: Redundant Power Supl Redundant Power Suplly Ly Ly Ly

    2. The health indicator on the system information page will display this error; 3. A loud beep is emitted by the APRESA (reset with the RED button on the back). A failing power pack must be replaced because the actual redundancy function is lost. Note that the remaining power pack is able to cover the power needs of the APRESA system completely without any limits allowing the replacement to be planned at convenience.
  • Page 67 To take the full advantage of the RPSU, connect the 2 mains power cables to different fused power groups. By doing this the APRESA system remains stable and powered when a fuse is blown in the building and one power group is going down.

  • Page 68: Raid Volumes Raid Volumes

    Password: -- For default password, see official manual -- The system shell can be reached remotely, with SSH (PuTTY), if "Enable remote shell" is enabled in the system settings, or it can be done locally by connecting a monitor and keyboard to the Apresa machine, and rebooting.
  • Page 69 If you see [UU_] then the third drive (SATA2) has failed. If you are replacing the first hard drive, then make sure the second hard disk is bootable, by issuing the following command: (this is only needed for installations that were shipped before Apresa version 1.7.2) sudo grub...
  • Page 70 /dev/sdb install /dev/sdb If the third drive (SATA2) was replaced, then type the following command: sudo grub sudo grub- - - - install /dev/sdc install /dev/sdc sudo grub sudo grub install /dev/sdc install /dev/sdc APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 71: Interface Card Speci Interface Card Specifications Interface Card Speci Fications Fications

    SPECIFICATIONS To establish a technical correct tap on the various types of communication links the installer must have some basic information about the interface cards deployed inside the APRESA recorder. Common characteristics for all interface cards: • All are basically PC PCI (or PCIe) expansion cards;...

  • Page 72: Atp-24A/Pci+/2.0 / Atp-24A/Pci +/2.0

    TAP type Hi-Impedance passive monitoring by parallel connection Isolation 500 VDC Power dissipation <8 W (3V3@900mA / 5V@200mA / 12V@100mA Sample rate 8 KHz Frequency response 300-3400 Hz (±3dB) Signal to Noise ratio >34 dB APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 73: Dst-24B/Pci+/2.0 / Dst-24B/Pci +/2.0

    TAP type Hi-Impedance passive monitoring by parallel connection Isolation 500VDC Power dissipation < 9 W (3V3@1300mA / 5V@50mA / 12V@300mA Sample rate 8 KHz Frequency response 300-3400 Hz (±3dB) Signal to Noise ratio >34 dB APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 74: Dtp-X0C/Pci+ / Dtp-X0C/Pci

    Hi-Impedance passive monitoring by parallel connection Isolation 500VDC Power dissipation < 5 W (3V3@1500mA Sample rate 8 KHz Frequency response 300-3400 Hz (±3dB) Signal to Noise ratio >34 dB Signaling systems SS1 / SS7 / DSSS1 APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 75: Gnu General Public Lgnu General Public Lcense. Cense

    2718 SK Zoetermeer The Netherlands Tel: +31 793617181 Fax: +31 793618092 E-mail info@vidicode.com The GPL License can be found on the Application CD in your CR APRESA package under the directory Licenses. Licenses. Licenses. Licenses. APRESA INSTALLATION MANUAL VIDICODE ©2012...

  • Page 76: Terminology Explaine Terminology Explained D D D

    An acronym for Just a Bunch Of Disks. A group of hard drives in a RAID controller are not set up as any type of RAID configuration. All drives are available to the operating system as an individual disk. JBOD does not provide data redundancy. JBOD is not supported by APRESA LOCAL CALL=...
  • Page 77 The length of an un-terminated segment of a transmission line. Applies to the length of the cable between the tap and the APRESA recorder. The maximum length allowed varies with the brand of the PBX. Exceeding the maximum stub length will degrade the quality of the voice link.
  • Page 78 REDUNDANT POWER POWER POWER POWER SUPPLY SUPPLY SUPPLY SUPPLY= = = = Power supply used in high availability installation. Build with two power packs and allows one power pack to fail without interruption of the processing. APRESA INSTALLATION MANUAL VIDICODE ©2012...
  • Page 79 However, there is no guarantee that interference will not occur in a particular installation. APRESA INSTALLATION MANUAL VIDICODE ©2012...

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