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Troubleshooting
88
Most problems associated with the printer can be traced to improper setup, installation, or cabling.
The following table 5.1 will assist the user in identifying and correcting some of the more common
problems. If you need additional help, contact the store from which the unit was purchased.
Table 5.1 - Troubleshooting
Symptom
Possible Cause
Probable Solution
Ink smears
Head gap lever is not in the
Move the lever toward the (+)
proper position
position until ink does npt smear
(~
P. 13)
Printout is faint
Head gap lever is not in the
Set the lever to the proper
proper position
position
(~
P. 13)
Carriage moves but there is no
Ribbon is not installed correctly
Re-insert ribbon
(~
P. 15)
printing
Head gap lever is not in proper
Set the lever to the proper
position
position
(~
P. 13)
Paper out detector inoperative
P.O. Disable
Set P.O. Enable (
~
P. 55, 63)
Printer does not power up
NoAC power
Check power cord
(~
P. 13)
Power is on but printer does not
Printer is not ON LINE
Press ON LINE switch
print
Interface cable is not properly
Secure connection
(~
P. 14)
connected
Out of paper
Install new paper
(~
Note on next page)
Printhead has become
Allow the printhead some time to
overheated
cool down. The printer will
automatically resume printing
Carriage stops moving, all
Path of printhead is blocked
Turn the power off. Clear the
indicators start blinking
path then turn the power back on
to resume printing
Paper wrinkles when using
No reverse tension on paper
Set paper supply lower than
tractor feed
printer
Selector switch is in "
Ll "
position
Set selector to" [] "position
Printer cannot load single sheet
Cut sheet feeder is Enable
Set cut sheet feeder to Disable
in Friction mode
when not using the cut sheet
feeder
(~
P. 55, 63)
Paper feed selector is in " [] "
Set selector to"
Ll
"position
position
Cut sheet feeder does not work
Cut sheet feeder is Disable
Set cut sheet feeder to Enable
(~
P.55)
Paper feed selector is in the
Set paper feed selector to the
,,[] "position
" Ll
"position
Unexpected characters appear
Emulation is set incorrectly
Check printer
in printing
software
pac~
emulation aCCOri
(~
P.32)
Printout is double-spaced
Auto LF is ON
Set Auto LF to C
(~
P. 55, 63)
(Continued)
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