Limited Warranty; How To Receive Repair Service - Magnum MS2000 Owner's Manual

Appendix D – Warranty & Service

Limited Warranty

Magnum Energy, Inc., warrants the MS Series to be free from defects in material and workmanship
that result in product failure during normal usage, according to the following terms and conditions:
1. The limited warranty for the product extends for 36 months beginning from the product's
original date of purchase.
Note: The normal 3-year warranty on this MS inverter is extended to 5 years if it was ordered
with and installed on one of Magnum's MP or MMP panel systems. A proof-of-purchase is
required at the time of repair/service showing that the MS inverter and the MP or MMP panel
system were purchased at the same time.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the limited warranty period, Magnum Energy will repair or replace at our option any
defective parts, or any parts that will not properly operate for their intended use, with factory
new or remanufactured replacement items if such repair or replacement is needed because of
product malfunction or failure during normal usage. The limited warranty does not cover defects
in appearance, cosmetic, decorative or structural parts or any non-operative parts. Magnum
Energy's limit of liability under this warranty shall be the actual cash value of the product at
the time the original purchaser returns the product for repair, determined by the price paid by
the original purchaser. Magnum Energy shall not be liable for any other losses or damages.
4. Upon request from Magnum Energy, the original purchaser must prove the product's original
date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Magnum Energy in Everett, WA. After
the completion of service under this limited warranty, Magnum Energy will return the product
prepaid to the original purchaser via a Magnum-selected non-expedited surface freight within
the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. This limited warranty is voided if:
• the product has been modifi ed without authorization.
• the serial number has been altered or removed.
• the product has been damaged from abuse, neglect, accident, high voltage or corrosion.
• the product was not installed and operated according to the owner's manual.

How to Receive Repair Service

If your product requires warranty service or repair, contact either:
1. An Authorized Service Center, which are listed on the Magnum Energy website under the Service
and Support tab (www.MagnumEnergy.com), or
2. Magnum Energy, Inc. at: Telephone: 425-353-8833
If returning the product directly to Magnum Energy for repair, you must:
• Return the unit in the original, or equivalent, shipping container.
• Receive a Return Materials Authorization (RMA) number from the factory prior to the
return of the product to Magnum Energy for repair.
• Place RMA numbers clearly on the shipping container or on the packing slip.
When sending your product for service, please ensure it is properly packaged. Damage due to
inadequate packaging is not covered under warranty. We recommend sending the product
by traceable or insured service.
BEFORE RETURNING ANY UNIT TO MAGNUM ENERGY INC.,
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS REQUIRED.
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Fax: 425-353-8390
Email: warranty@magnumenergy.com