Canon LBP-800 User Manual page 134

Windows NT 4.0/2000 Trouble Shooter checks whether Spooler service
has started and if not, displays a dialog box and does not run.
When Trouble Shooter is done checking your files, it displays a dialog
box similar to the one below.
While Trouble Shooter is running, it saves a log file with the name
tshooter.tmp in your system temp directory, such as \windows\temp or
\temp.
In the Exit dialog box, Trouble Shooter prompts if you want to save the
results as a text file. Check the Save Result check box and enter the
desired filename. The file saves with the extension of .log.
When you click OK in the above dialog box, the Windows Restart dialog
box appears. You must restart Windows for corrections made by the
Trouble Shooter to take effect.
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Troubleshooting Chapter 4