Canon LBP-800 User Manual page 130

Problem
Cannot install Plug and
Play. (A part of
Windows 95/Windows
2000)
116
Troubleshooting
Cause
A printer driver of R
1.02 (Ver.1.00.0.019)
or earlier has been
installed on the OS
corresponding to Plug
and Play.
Solution
Install in the following order.
1) Uninstall the printer driver(s)
of R1.02 (Ver.1.00.0.019) or
earlier.
2) While starting OS, cancel the
Plug and Play dialog box, which
prompts you to install LPB-800.
3) Install the software by using
[Add Printer] wizard in the
[Printer] folder. During this
installation, select the latest INF
file in the Install From Disk
dialog box, which can be
opened by clicking [Have Disk]
in the Add Printer wizard
dialog box.
4) To remove unnecessary files,
execute "CAPSWEEP.EXE" in
the installation media.
"CAPSWEEP.EXE" is located
in the following path.
From the driver software CD
(i.e. D:drive is CD-ROM drive)
D:\English\CAPSWEEP.EXE
From the location of the
downloaded Web version
..\disk1\CAPSWEEP.EXE
Chapter 4