Ford 2013 Flex Owner's Manual page 446

446
Issue
I'm having trouble Possible device
connecting my malfunction.
device.
SYNC does not This is a device
recognize my limitation.
device when I
turn on the car.
Bluetooth audio This is a phone
does not stream. dependent
feature, OR
The device is not
connected.
SYNC does not Your music files
recognize music may not contain
that is on my the proper artist,
device. song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.
2013 Flex (471)
Owners Guide gf, 1st Printing
USA (fus)
SYNC
USB/Media issues
Possible Possible Solution(s)
Cause(s)
Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
Make sure you are using the
manufacturer's cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
Make sure that all song details
are populated.
Some devices require you to
change the USB settings from
mass storage to MTP class.
I n f o r ma t i o n P r o v i d e d b y :