Troubleshooting - Elmo CRA-1 User Manual

Troubleshooting

If trouble occurs or you have any queries, first check this section.
If the problem persists, check your warranty and contact the dealer where you purchased the
product.
Tablet power does not turn ON
Is the battery pack inserted?
Is the battery pack charged?
Cannot use the Tablet / The cursor does not move
Is the wireless adapter
connected to the computer?
Is the Status LED on the tablet or
the LED on the wireless adapter
flashing?
Communication is not possible.
Is the pen's dry cell battery
running low?
Is Image Mate Accent Driver
operating correctly?
Are the Image Mate Accent
Driver settings suitable?
Check that the battery pack is inserted correctly.
Refer to "Inserting and Charging the Battery Pack" and
then charge the battery.
Check that the wireless adapter is connected to the
computer being used.
Connect the wireless adapter directly to the
USB port on the computer. It may not
Caution
operate correctly if a USB hub is used.
There is no communication between the Tablet and
wireless adapter. See "Wireless Communication
Settings for the Tablet".
If a wireless device or electronic equipment is used near
the product, communication between the Tablet and
wireless adapter may be unstable due to interference
from electric waves.
Do not use equipment that causes interference near the
Tablet.
Replace with a new dry cell battery.
See "Inserting the Battery into the Pen".
The software may not have been installed correctly.
Refer to "Installing the Tablet Software (Image Mate
Accent)", uninstall the software, and then install it again.
The tablet may not respond if the pressure sensitivity is
too low or the touch sensitivity is too high.
Perform the appropriate settings.
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