Call Recording - Grandstream Networks UCM6510 User Manual

Direct Dial Voicemail Prefix
Call Completion Request
Call Completion Cancel
Enable Spy
Listen Spy
Whisper Spy
Barge Spy
CALL R ECORDING
The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or
trunk, the call will be automatically recorded when there is established call with the extension or trunk.
Otherwise, please follow the instructions below to manually record the call.
1. Make sure the feature code for "Audio Mix Record" is configured and enabled.
2. After establishing the call, enter the "Audio Mix Record" feature code (by default *3) followed by # or
SEND to start recording.
3. To stop the recording, enter the "Audio Mix Record" feature code (by default *3) followed by # or SEND
again. Or the recording will be stopped once the call hangs up.
Firmware Version 1.0.2.5
If there is an incoming call to an extension, the other extensions
•
within the same pickup group can dial *8 directly to pick up the
call.
Default Code: *
•
This code is for the user to directly dial or transfer to an
•
extension's voicemail.
For example, directly dial *5000 will have to call go into the
•
extension 5000's voicemail. If the user would like to transfer the
call to the extension 5000's voicemail, enter *5000 as the
transfer target number.
Default Code: *11
•
This code is for the user who wants to use Call Completion to
•
complete a call.
Default Code: *12
•
This code is for the user who wants to cancel Call Completion
•
request.
Check this box to enable spy feature codes.
•
This is the feature code to listen in on a call to monitor
•
performance. Monitor's line will be muted, and neither party will
hear from the monitor's extension. The default setting is *54.
This is the feature code to speak to one side of the call (for
•
example, whisper to employees to help them handle a call). Only
one side will be able to hear from the monitor's extension. The
default setting is *55.
This is the feature code to join in on the call to assist both
•
parties. The default setting is *56.
UCM6510 IP PBX User Manual Page 253 of 317