Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
Page 2: Table Of Contents
UCM6510 IP PBX User Manual Index CHANGE LOG ..................18 FIRMWARE VERSION 1.0.10.39 ......................18 FIRMWARE VERSION 1.0.2.7 ......................19 FIRMWARE VERSION 1.0.2.5 ......................19 FIRMWARE VERSION 1.0.1.12 ......................20 FIRMWARE VERSION 1.0.0.25 ......................21 WELCOME ....................23 PRODUCT OVERVIEW ................25 FEATURE HIGHTLIGHTS ........................
Page 3 AUTO PROVISIONING SETTINGS ....................90 DISCOVERY ............................93 GLOBAL CONFIGURATION ....................... 94 GLOBAL POLICY ......................... 94 GLOBAL TEMPLATES ....................... 101 MODEL CONFIGURATION ....................... 104 MODEL TEMPLATES ......................... 104 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 2 of 339...
Page 4 VOIP TRUNKS ..................173 VOIP TRUNK CONFIGURATION ...................... 173 DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ............... 183 SLA STATION ..................185 CREATE/EDIT SLA STATION ......................185 SAMPLE CONFIGURATION ......................186 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 3 of 339...
Page 5 VOICEMAIL EMAIL SETTINGS ......................221 CONFIGURE VOICEMAIL GROUP ....................223 RING GROUP ..................225 CONFIGURE RING GROUP ......................225 REMOTE EXTENSION IN RING GROUP ..................227 PAGING AND INTERCOM GROUP ............229 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 4 of 339...
Page 6 DIAL BY NAME ..................263 DIAL BY NAME CONFIGURATION....................263 ACTIVE CALLS AND MONITOR ............267 ACTIVE CALLS STATUS ........................267 HANG UP ACTIVE CALLS ........................ 268 CALL MONITOR ..........................268 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 5 of 339...
Page 7 Group Setting ............................ 293 STATUS AND REPORTING ..............295 PBX STATUS ............................. 295 TRUNKS ............................. 295 EXTENSIONS ..........................296 QUEUES ............................. 298 CONFERENCE ROOMS ......................298 INTERFACES STATUS....................... 299 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 6 of 339...
Page 8 PRI/SS7/MFC/R2 SIGNALING TRACE ..................335 ANALOG RECORD TRACE ....................... 335 E&M IMMEDIATE RECORD TRACE ..................336 SERVICE CHECK ........................336 NETWORK STATUS ........................336 REMOTE ACCESS ..........................337 SSH ACCESS ..........................337 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 7 of 339...
Page 9 EXPERIENCING THE UCM6510 SERIES IP PBX ......... 339 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 8 of 339...
Page 10 Table 5: User Management – Create New User ..................43 Table 6: Operation Log Column Header ..................... 46 Table 7: Change Binding Email option ......................49 Table 8: UCM6510 Network Settings->Basic Settings ................49 Table 9: UCM6510 Network Settings->802.1X ................... 55 Table 10: UCM6510 Network Settings->Static Routes ................56 Table 11: UCM6510 Network Settings->Port Forwarding ................
Page 11 Table 75: Call Queue Configuration Parameters ..................231 Table 76: FAX/T.38 Settings ........................241 Table 77: Follow Me Settings ........................250 Table 78: Follow Me Options ........................251 Table 79: DISA Settings ..........................255 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 10 of 339...
Page 12 Table 80: Callback Configuration Parameters................... 257 Table 81: Event List Settings ........................260 Table 82: UCM6510 Feature Codes ......................271 Table 83: Internal Options/General ......................277 Table 84: Internal Options/Jitter Buffer ...................... 279 Table 85: Internal Options/RTP Settings ....................280 Table 86: Internal Options/Payload ......................
Page 13 Figure 25: UCM6510 Static Route Configuration ..................57 Figure 26: UCM6510 Port Forwarding Configuration ................. 59 Figure 27: GXP2160 Web Access Using UCM6510 Port Forwarding ............59 Figure 28: Register Domain Name on noip.com ..................60 Figure 29: UCM6510 DDNS Setting ......................60 Figure 30: Using Domain Name to Connect to UCM6510 ................
Page 14 Figure 42: LDAP Client Configurations ....................... 72 Figure 43: GXP2200 LDAP Phonebook Configuration ................73 Figure 44: UCM6510 Email Settings ......................75 Figure 45: UCM6510 Email Settings: Send Test Email................75 Figure 46: Set Time Manually ........................77 Figure 47: Create New Office Time ......................78 Figure 48: Settings->Time Settings->Office Time ..................
Page 15 Figure 90: UCM6510 FXO Tone Settings ....................150 Figure 91: UCM6510 PSTN Detection ...................... 151 Figure 92: UCM6510 PSTN Detection: Auto Detect ................. 151 Figure 93: UCM6510 PSTN Detection: Semi-Auto Detect ............... 152 Figure 94: FXS Ports Signaling Preference ....................153 Figure 95: FXO Ports ACIM Settings ......................
Page 16 Figure 158: Announcements Center Group Configuration ................ 293 Figure 159: Announcements Center Code Configuration ................. 294 Figure 160: Announcements Center example ................... 294 Figure 161: Status->PBX Status ....................... 295 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 15 of 339...
Page 17 Figure 194: Backup / Restore ........................328 Figure 195: Local Backup ......................... 328 Figure 196: Data Sync ..........................329 Figure 197: Restore UCM6510 from Backup File ..................330 Figure 198: Cleaner ..........................331 Figure 199: Reset and Reboot ........................332 Figure 200: Ethernet Capture........................
Page 18 Figure 203: Troubleshooting Analog Trunks ..................... 335 Figure 204: E&M Immediate Record Trace ....................336 Figure 205: Service Check ........................336 Figure 206: Network Status ........................337 Figure 207: SSH Access ........................... 338 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 17 of 339...
Page 19: Change Log
CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.10.39 ...
Page 20: Firmware Version 1.0.2.7
Added option to send P-Asserted-Identity header in SIP Register Trunk [Table 57: SIP Register Trunk Configuration Parameters]  Added ability to specify trunks in CDR filters [CDR]  Added ability to use Pattern in Caller Number to filter CDR [CDR] Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 19 of 339...
Page 21: Firmware Version 1.0.1.12
Added option to configure whether to skip pressing ½ to accept or reject calls from Follow Me [Table 77: Follow Me Settings]  Added option to specify port range in Port Forwarding configuration [Table 11: UCM6510 Network Settings->Port Forwarding] ...
Page 22: Firmware Version 1.0.0.25
Added restricted AMI access [ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)] Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system.
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Page 24: Welcome
User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.
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Page 26: Product Overview
2 RJ11 ports (both with lifeline capability in case of power outage) T1/E1/J1 Interface 1 RJ45 port Dual Gigabit ports (switched or routed) with PoE; Network Interfaces Gigabit port for Hot-Standby Clustering Yes (user configurable) NAT Router Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 25 of 339...
Page 27 F / 0 – 45 C, Humidity 10-90% (non-condensing) Environmental Storage: 14 – 140 F / -10 – 60 C, Humidity 10-90% (non-condensing) Mounting Rack mount and Desktop Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 26 of 339...
Page 28 A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS Compliance 60950, AS/ACIF S002  ITU-T K.21 (Basic Level); UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13, E1: AS/ACIF Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 27 of 339...
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Page 30: Installation
INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. EQUIPMENT PACKAGING Table 2: UCM6510 Equipment Packaging...
Page 31: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out
UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
Page 32: Safety Compliances
Warning: Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as this may damage the device. This type of damage is not covered under warranty. Firmware Version 1.0.10.39...
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Page 34: Getting Started
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.
Page 35: Table 3: Lcd Menu Options
Clock) test pattern. Check the system time from LCD idle screen by pressing “DOWN” button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display the correct Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 34 of 339...
Page 36: Use The Led Indicators
Disable SSH: Disable SSH access. By default the SSH access is disabled. USE THE LED INDICATORS The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED INDICATORS...
Page 37: Use The Web Gui
USE THE WEB GUI ACCESS WEB GUI The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+), Mozilla Firefox, Google Chrome and etc.
Page 38: Setup Wizard
Server. SETUP WIZARD When the user logs in the UCM6510 web UI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes.
Page 39: Web Gui Configurations
Server, Email Settings, Time Settings and NTP server.  Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM6510 web GUI supports the following languages: English Simplified Chinese Traditional Chinese Spanish...
Page 40: Save And Apply Changes
Figure 7: UCM6510 web GUI: Apply Changes MAKE YOUR FIRST CALL Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
Page 41 3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information. The SIP server address is the UCM6510 IP address. 4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the Voicemail Password once you hear “Password”...
Page 42: System Settings
Figure 8: User Management Page Display USER PRIVILEGES Three privilege levels are supported:  Super Admin This is the highest privilege. Super Admin can access all pages on UCM6510 web GUI, change Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 41 of 339...
Page 43: Create New Web Ui User
When logged in as Super Admin, click on to create a new account for web UI user. The following dialog will prompt. Configure the parameters as shown in below table. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 42 of 339...
Page 44: Table 5: User Management - Create New User
Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on Figure 10: User Management – New Users Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 43 of 339...
Page 45: User Portal
The user could log in web UI user portal using the extension number and password. When there is an extension created in the UCM6510, the corresponding user account for the extension is automatically created. The user portal allows limited access including user information, extension configuration and CDR information of the extension.
Page 46: Concurrent Multi-User Login
User Portal->Basic Information->CDR page. CONCURRENT MULTI-USER LOGIN When there are multiple web UI users created, concurrent multi-user login is supported on the UCM6510. Multiple users could edit options and have configurations take effect simultaneously. However, if different users are editing the same option or making the same operation (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure.
Page 47: Table 6: Operation Log Column Header
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 46 of 339...
Page 48: Change Password
5. Click on “Save” and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username “admin” and the new password to login. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 47 of 339...
Page 49: Change Binding Email
CHANGE BINDING EMAIL UCM6510 allows user to configure binding email in case login password is lost. UCM6510 login credential will be sent to the designated email address. The feature can be found under web UI->Settings->User Management->Change Binding Email.
Page 50: Network Settings
Email Address is used to retrieve password when password is lost NETWORK SETTINGS After successfully connecting the UCM6510 to the network for the first time, users could log in the web GUI and go to Settings->Network Settings to configure the network parameters for the device. Select each tab in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and Port...
Page 51 Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value is 802.1Q/VLAN Tag Layer 2 QoS 802.1p Assign the priority value of the layer 2 QoS packets for LAN port. The default value Priority Value is 0. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 50 of 339...
Page 52 LAN 1 / LAN 2 (when Method is set to “Dual”) If “Dual” is selected as “Method”, users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) Default Interface and then configure network settings for LAN 1 and LAN 2.
Page 53: Figure 19: Ucm6510 Network Interface Method: Route
Figure 19: UCM6510 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 52 of 339...
Page 54: Figure 20: Ucm6510 Network Interface Method: Switch
Figure 20: UCM6510 Network Interface Method: Switch  Method: Dual Both WAN port and LAN port are used for uplink connection. WAN port will be mapped to LAN 1 interface; LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option “Default Interface”...
Page 55: Figure 21: Ucm6510 Network Interface Method: Dual
Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6510 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 22: UCM6510 Using 802.1X as Client Firmware Version 1.0.10.39...
Page 56: Static Routes
A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, rather than dynamically assigned routes or default gateway configured in the UCM6510 web GUI->Network Settings->Basic Settings to forward traffic.
Page 57: Table 10: Ucm6510 Network Settings->Static Routes
UCM6510 as a failover backup, and etc.  Click on to create a new static route. The configuration parameters are listed in the table below.  Once added, users can select to edit the static route.
Page 58: Figure 24: Ucm6510 Static Route Sample
In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. Figure 25: UCM6510 Static Route Configuration Firmware Version 1.0.10.39...
Page 59: Port Forwording
 The UCM6510 network mode is set to “Route”  The UCM6510 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1.  The UCM6510 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x.
Page 60: Ddns Settings
WAN Port: This is the port opened up on the WAN side for access purpose. LAN IP: This is the GXP2160 IP address, under the LAN interface network of the UCM6510. Protocol Type: We select TCP here for web UI access using HTTP.
Page 61: Figure 28: Register Domain Name On Noip.com
2. On web UI->Settings->Network Settings->DDNS Settings, enable DDNS service and configure username, password and host name. Figure 29: UCM6510 DDNS Setting 3. Now you can use domain name instead of IP address to connect to the UCM6510 web UI. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual...
Page 62: Firewall
Figure 30: Using Domain Name to Connect to UCM6510 FIREWALL The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510 system. Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose.
Page 63: Table 12: Ucm6510 Firewall->Static Defense->Current Service
Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on “Create New Rule” button and a new window will pop up for users to specify rule options.
Page 64: Table 14: Firewall Rule Settings
Users can click on to edit the rule, or click on to delete the rule. Save the change and reboot the device for the configuration to take effect. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 63 of 339...
Page 65: Dynamic Defense
UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.
Page 66: Fail2Ban
SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within “Max Retry Duration”, the UCM6510 will take action to forbid the host for certain period as defined in “Banned Duration”. This feature helps prevent SIP brute force attacks to the PBX system.
Page 67: Ldap Server
If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks generated in the UCM6510. Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510.
Page 68: Ldap Server Configurations
The following figure shows the default LDAP server configurations on the UCM6510. Figure 33: LDAP Server Configurations The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn’t have to configure username and password to access the phonebook directory. The “Root DN” and “Root Password”...
Page 69: Ldap Phonebook
Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on “Add” under “LDAP Phonebook” section. Figure 36: Add LDAP Phonebook Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 68 of 339...
Page 70: Figure 37: Edit Ldap Phonebook
 Import phonebook from your computer to LDAP server Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 38: Import Phonebook Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 69 of 339...
Page 71: Figure 39: Phonebook Csv File Format
In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM6510 LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN doesn’t exist on the UCM6510 LDAP Phonebook, a new phonebook with this phonebook DN will be created.
Page 72: Ldap Client Configurations
Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6510 again. Figure 41: Export Selected LDAP Phonebook LDAP CLIENT CONFIGURATIONS The configuration on LDAP client is similar when you use other LDAP servers.
Page 73: Figure 42: Ldap Client Configurations
Figure 42: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...
Page 74: Http Server
Figure 43: GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC’s web browser (e.g., 192.168.40.50).
Page 75: Email Settings
Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the username and password to login again. EMAIL SETTINGS The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via web GUI->Settings->Email Settings.
Page 76: Figure 44: Ucm6510 Email Settings
Specify the sender’s Email address. Sender For example, pbx@example.mycompany.com. The following figure shows a sample Email settings on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server and the port number is 465. Figure 44: UCM6510 Email Settings Once the configuration is finished, click on “Save”...
Page 77: Time Settings
TIME SETTINGS AUTO TIME UPDATING The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be found under web GUI->Status->System Status->General. To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings->...
Page 78: Set Time Manually
Therefore, this example is the DST which starts from the First Sunday of April to the 1 Sunday of November. SET TIME MANUALLY To manually set the time on the UCM6510, go to Web GUI->Settings->Time Settings->Set Time Manually. The format is YYYY-MM-DD HH:MI:SS. Figure 46: Set Time Manually Firmware Version 1.0.10.39...
Page 79: Office Time
Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web GUI->Settings->Time Settings->Time Auto Updating page are unchecked or set to empty.
Page 80: Holiday
Click on “Delete Selected Office Times” to delete multiple selected office times at once. HOLIDAY On the UCM6510, the system administrator can define “holiday”, which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUI->Settings->Time Settings->Holiday.
Page 81: Table 21: Create New Holiday
Once done, click on “Save” and then “Apply Change” for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 80 of 339...
Page 82: Ntp Server
00.pdf NTP SERVER The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set “Enable NTP server” to “Yes” under web GUI->Settings->Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.
Page 83: Recordings Storage
If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6510. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk.
Page 84: Login Timeout Settings
Figure 53: Recording Storage Category On the UCM6510, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore users have the following options when select the categories to copy the files to the external device: Recording Files: Copy the normal recording files to the external device.
Page 85: Figure 54: Login Timeout Settings
After the user logs in the UCM6510 web UI, the user will be automatically logged out after certain timeout. This timeout value can be specified under UCM6510 web GUI->Settings->Login Timeout Settings page. The “User Login Timeout” value is in minute and the default setting is 10 minutes. If the user doesn’t make any operation on web UI within the timeout, the user will be logged out automatically.
Page 86: Google Service Settings Support
Figure 55: Google Service Settings: OAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6510 to access Google Service.
Page 87: Figure 56: Google Service: New Project
4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 86 of 339...
Page 88: Figure 58: Google Service: Oauth2.0 Login
Figure 58: Google Service: OAuth2.0 login 6. Now UCM6510 is connected with Google Service Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 87 of 339...
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Page 90: Provisioning
SIP devices in a managed way. To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6510. The settings for this feature can be accessed via Web UI->PBX->Zero Config.
Page 91: Auto Provisioning Settings
After understanding the Zero Config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6510 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.
Page 92: Figure 60: Ucm6510 Zero Config
When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and take the new configuration.
Page 93: Table 22: Auto Provision Settings
Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM6510 which will include the XML config file URL for the SIP device to download. If enabled, when the device is discovered, the PBX will automatically assign an extension within the range defined in “Zero Config Extension...
Page 94: Discovery
Please make sure an extension is manually assigned to the phone or “Automatically Assign Extension” is enabled during provisioning. After the configuration on the UCM6510 web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM6510, it will take the configuration right away.
Page 95: Global Configuration
GLOBAL POLICY Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6510 no matter what the Grandstream device model it is. It is divided into two levels:  Web UI->PBX->Zero Config->Global Policy ...
Page 96: Table 23: Global Policy Parameters - Localization
Configure the URL or IP address of the NTP server. The SIP end device NTP Server may obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 95 of 339...
Page 97: Table 24: Global Policy Parameters - Phone Settings
If “Manual” is selected, the LDAP configuration below will be applied to Source the SIP end device.  If “PBX” is selected, the LDAP configuration built-in from UCM6510 web UI->Settings->LDAP Server will be applied. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual...
Page 98 Configure to enable LDAP number searching when receiving calls. The Incoming Calls default setting is No. Configure to enable LDAP number searching when making calls. The Outgoing Calls default setting is No. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 97 of 339...
Page 99: Table 26: Global Policy Parameters - Maintenance
 Local USB Media If selected, the USB storage device needs to be plugged into the UCM6510 and the firmware file must be put under a folder named Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 98 of 339...
Page 100 “ZC_firmware” in the USB storage root directory.  Local SD Card Media If selected, an SD card needs to be plugged into the UCM6510 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.
Page 101: Table 27: Global Policy Parameters - Network Settings
Screen Resolution 1024 x 600 Configure the location where wallpapers are stored.  File If “URL” is selected as source, specify the URL of the wallpaper file. If Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 100 of 339...
Page 102: Global Templates
The global policy and the selected global template will both take effect when generating the config file. However, the selected global template has higher priority to the global policy Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 101 of 339...
Page 103: Table 29: Create New Template
Users could then select the options to be modified and click on “Add Option” to add it into the global template. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 102 of 339...
Page 104: Figure 65: Edit Global Template
“Delete Selected Templates” to delete Users can click on multiple selected templates at once.  Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 103 of 339...
Page 105: Model Configuration
There is always only one default model template that can be assigned at one time on the UCM6510. The selected model template and the default model template will both take effect when generating the config file for the device.
Page 106: Figure 66: Edit Model Template
“Delete Selected Templates” to delete multiple Click on selected templates at once.  Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 105 of 339...
Page 107: Model Update
Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6510. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand.
Page 108: Manage Devices
Config->Zero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 69: Manage Devices 1. Click on to access the web UI of the phone. 2. Click on to edit the device configuration. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 107 of 339...
Page 109: Figure 70: Edit Device
Select a global template to be used for the device and click on to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 108 of 339...
Page 110 (5) Customize Device Settings This is the highest level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 109 of 339...
Page 111: Figure 71: Edit Customize Device Settings
The warning information next to the P value field indicates that the option matching the P value number exists in the configuration already. For P value information of different models, please refer to configuration template here http://www.grandstream.com/sites/default/files/Resources/config-template_0.zip. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 110 of 339...
Page 112: Figure 72: Add P Value In Customize Device Settings
If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 111 of 339...
Page 113: Figure 73: Modify Selected Devices-Same Model
If selected devices are of different models, the configuration dialog is like the following figure. Click to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 112 of 339...
Page 114: Figure 74: Modify Selected Devices-Different Models
NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 113 of 339...
Page 115: Sample Application
1. Go to web GUI->PBX->Zero Config->Auto Provision Settings, select “Enable Zero Config”. 2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 114 of 339...
Page 116: Figure 76: Zero Config Sample - Global Policy
6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 115 of 339...
Page 117: Figure 77: Zero Config Sample - Device Preview 1
8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 116 of 339...
Page 118: Figure 78: Zero Config Sample - Device Preview 2
1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 117 of 339...
Page 119: Figure 79: Zero Config Sample - Device Preview 3
Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6510. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy.
Page 120: Extensions
Basic Settings  Media  Features  Specific Time Click on the tag to view or edit options belonging to that category. The configuration parameters are as follows. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 119 of 339...
Page 121: Table 31: Sip Extension Configuration Parameters - Basic Settings
If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: The disabled extension still exists on the PBX but can’t be used on the end device.
Page 122: Table 32: Sip Extension Configuration Parameters - Media
Table 32: SIP Extension Configuration Parameters – Media SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it’s related to NAT configuration or Firewall’s support of SIP and RTP ports.
Page 123: Table 33: Sip Extension Configuration Parameters - Features
“Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 122 of 339...
Page 124 Office Time and Holiday could be configured on page Settings->Time Settings->Office Time/Holiday page. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.
Page 125 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting Ring Timeout under web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 126: Create New Iax Extension
Click to add Time Condition to configure specific time for this extension. CREATE NEW IAX EXTENSION The UCM6510 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own characteristic.
Page 127: Table 36: Iax Extension Configuration Parameters - Media
“Default” which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under web UI->PBX->Internal Options->Language.
Page 128: Table 37: Iax Extension Configuration Parameters - Features
“Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 127 of 339...
Page 129 Time Condition for Ring Ring the external number simultaneously along with the extension on the Simultaneously basis of this time condition. Other Settings Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 128 of 339...
Page 130: Create New Fxs Extension
Click to add Time Condition to configure specific time for this extension. CREATE NEW FXS EXTENSION The UCM6510 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6510.
Page 131: Table 39: Fxs Extension Configuration Parameters - Basic Settings
If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: The disabled extension still exists on the PBX but can’t be used on the end device.
Page 132: Table 40: Fxs Extension Configuration Parameters - Media
“Default” which is the selected voice prompt language under web GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under web UI->PBX->Internal Options->Language.
Page 133: Table 41: Fxs Extension Configuration Parameters - Features
Fax setting page under web UI->PBX->Internal Options->Fax/T.38.  Fax Gateway: If selected, the UCM6510 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port.
Page 134 Office Time and Holiday could be configured on page Settings->Time Settings->Office Time/Holiday page. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.
Page 135: Batch Add Extensions
(voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting Ring Timeout under web GUI->Internal Options->IVR Prompt: General Preference. The valid range is between 5 seconds and 600 seconds.
Page 136: Table 43: Batch Add Sip Extension Parameters
(voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range is Ring Timeout between 5 seconds and 600 seconds.
Page 137 “SIP:” in the SIP request. The default setting is disabled. The maximum endpoints which can be registered into this extension. For Concurrent Registrations security concerns, the default value is 1. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 136 of 339...
Page 138: Batch Add Iax Extensions
Under Web GUI->PBX->Basic/Call Routes->Extensions, click on “Batch Add Extensions”->”Batch Add IAX Extensions”. Table 44: Batch Add IAX Extension Parameters General Configure the starting extension number of the batch of extensions to be Start Extension added. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 137 of 339...
Page 139 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting Ring Timeout under web GUI->Internal Options->IVR Prompt: General Preference.
Page 140: Search And Edit Extension
Select audio and video codec for the extension. The available codecs are: Codec Preference PCMU, PCMA, GSM, AAL2-G.726-32, G.722, G.729, G.723, ILBC, ADPCM, LPC10, H.264, H.263 and H.263p. SEARCH AND EDIT EXTENSION Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 139 of 339...
Page 141: Figure 81: Manage Extensions
Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, “Zero Config” needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings. ...
Page 142: Export Extensions
EXPORT EXTENSIONS The extensions configured on the UCM6510 can be exported to csv format file with selected technology “SIP”, “IAX” or “FXS”. Click on “Import Extensions” scroll down to select “Export Extensions” button and select technology in the prompt.
Page 143: Email To User
PC for uploading. 6. Click on “Save” to import the csv file. 7. Click on “Apply Changes” to apply the imported file on the UCM6510. EMAIL TO USER Once the extensions are created with Email address, the PBX administrator can click on button “Email To User”...
Page 144: Figure 84: Email To User: Prompt Information
Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application. Figure 85: Email To User: Account Registration Information and QR Code Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 143 of 339...
Page 145: Multiple Registrations Per Extension
Figure 86: Email To User: LDAP Client Information and QR Code MULTIPLE REGISTRATIONS PER EXTENSION UCM6510 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 87: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations”...
Page 146: Sms Message Support
The UCM6510 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6510 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.
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Page 148: Analog Trunks
ANALOG TRUNKS To set up analog trunk on the UCM6510:  Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.  Go to web GUI->PBX->Ports Config->Analog Hardware to configure analog hardware settings. ANALOG TRUNKS CONFIGURATION Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.
Page 149 Reversal will be ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM6510 will use to check on a Current Disconnect Threshold voltage drop in the line. The default setting is 200. The valid range is 50 to (ms) 3000.
Page 150 Frequencies Range: [0, 4000] Busy Level Range: (-300, 0) Busy Tone Cadence Range: [0, 16383]. Select Tone Country “Custom” to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 149 of 339...
Page 151: Pstn Detection
“Tone Country” option will be set as “Custom”. PSTN DETECTION The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute.
Page 152: Figure 91: Ucm6510 Pstn Detection
Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 92: UCM6510 PSTN Detection: Auto Detect  If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.
Page 153: Table 46: Pstn Detection For Analog Trunk
5. Click “Detect” to start detecting. The source channel will initiate a call to the destination number. For “Auto Detect”, the call will be automatically answered. For “Semi-auto Detect”, the UCM6510 web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process.
Page 154: Analog Hardware Configuration
“Current Disconnect by PSTN” will be filled into the corresponding fields in the analog trunk configuration. ANALOG HARDWARE CONFIGURATION The analog hardware (FXS port and FXO port) on the UCM6510 can be configured under web GUI->PBX->Ports Config->Analog Hardware. Click on to edit signaling preference for FXS port or configure ACIM settings for FXO port.
Page 155: Table 47: Analog Hardware Configuration Parameters
For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on “Detect” for the UCM6510 to automatically detect the ACIM value. The detecting value will be automatically filled into the settings.
Page 156 Configure the type of Message Waiting Indicator on FXS lines. The default setting is “FSK”. FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 155 of 339...
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Page 158: Digital Trunks
DIGITAL TRUNKS The UCM6510 supports E1/T1/J1 which are physical connection technology used in digital network. T1 is the North American standard, J1 is used in Japan, whereas E1 is the European standard. UCM6510 supports four signaling protocols: PRI, MFC/R2, SS7, E&M Immediate and E&M Wink. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, T1 or J1);...
Page 159: Table 48: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe
The UCM6510 currently supports E1, T1 and J1 digital hardware type. When different signaling is selected for E1, T1 or J1, the settings in basic options and advanced options will be different. The following tables list all the settings to configure digital ports when selecting each signaling.
Page 160 B channel can be used. Otherwise, select one PRI Exclusive of the channels in B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 159 of 339...
Page 161: Table 49: Digital Hardware Configuration Parameters: E1 - Ss7
If set to yes, D-channel will be assigned a CIC. Else, D-channel will not be Assign CIC To D-channel assigned. By default, it is set to No. Network Indicator Network Indicator (NI) should match in nodes, otherwise it might cause Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 160 of 339...
Page 162: Table 50: Digital Hardware Configuration Parameters: E1 - Mfc/R2
 Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 161 of 339...
Page 163 -24dB to +12dB. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.
Page 164: Table 51: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe
Select alaw or ulaw. If set to default, ulaw will be used for T1/J1. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device.
Page 165 B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively selected, please enable it. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 164 of 339...
Page 166: Table 52: Digital Hardware Configuration Parameters: T1/J1 - Ss7
CIC. By default, it is set to No. Network Indicator (NI) should match in nodes, otherwise it might cause Network Indicator issues. Users can select "National", "National Spare", "International", or Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 165 of 339...
Page 167: Table 53: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink
Slave: The equipment at the far end of the E1/T1/J1 link is the preferred source of the master clock. Configure the RX gain for the receiving channel of digital port. The valid RX Gain range is from -24dB to +12dB. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 166 of 339...
Page 168: Digital Trunk Configuration
CallerID will be used if they exist:  The CallerID configured for the extension will be looked up first.  If “Keep Trunk CID” is enabled, the CallerID configured for the trunk Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 167 of 339...
Page 169: Direct Outward Dialing (Dod) Via Digital Trunks
[DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS] DIGITAL TRUNK TROUBLESHOOTING After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, users can go to capture signaling trace on the UCM6510 web UI for troubleshooting purpose.
Page 170: Figure 97: Troubleshooting Digital Trunks
After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/support Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 169 of 339...
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Page 172: Data Trunk
DATA TRUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, 1. Go to web UI->PBX->Ports Config->Digital Hardware page and click to create a new group.
Page 173: Table 55: Data Trunk Configuration Parameters
Channel Group trunk. Users will need create a new group under web UI->PBX->Ports Config->Digital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports HDLC, Encapsulation HDLC-ETH, PPP, Cisco and Frame Relay. Configure the local IP address for the data port. This IP address shouldn’t Local IP conflict with the WAN or LAN side IP of the UCM6510.
Page 174: Voip Trunks
VOIP TRUNKS VOIP TRUNK CONFIGURATION VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk.  Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.
Page 175: Table 57: Sip Register Trunk Configuration Parameters
If checked, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 176 If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 177 Configure the actual domain name where the extension comes from. This can be used to override the From Header. From Domain For example, "trunk.UCM6510.provider.com" is the From Domain in From Header: sip:1234567@trunk.UCM6510.provider.com. Configure the actual user name of the extension. This can be used to override the From Header.
Page 178: Table 58: Sip Peer Trunk Configuration Parameters
 Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
Page 179 If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
Page 180  Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
Page 181: Table 59: Create New Iax Trunk
Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.
Page 182: Table 60: Iax Register Trunk Configuration Parameters
PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No".
Page 183: Table 61: Iax Peer Trunk Configuration Parameters
Configure the name of the caller to be displayed when the extension has CallerID Name no CallerID Name configured. Advanced Settings Codec Preference Select audio and video codec for the VoIP trunk. The available codecs Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 182 of 339...
Page 184: Direct Outward Dialing (Dod) Via Voip Trunks
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.
Page 185: Figure 100: Dod Extension Selection
6. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 101: Edit DOD Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 184 of 339...
Page 186: Sla Station
This allows users to know if the line is occupied or not. The SLA function on the UCM6510 is similar to BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6510.
Page 187: Sample Configuration
Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 104: Analog Trunk with SLA Mode Enabled 2. On the UCM6510, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”. Please refer to section CREATE/EDIT SLA STATION for the configuration parameters.
Page 188: Figure 105: Sla Example - Sla Station
Figure 105: SLA Example - SLA Station  On the SIP phone 1, configure to register UCM6510 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. ...
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Page 190: Call Routes
CALL ROUTES OUTBOUND ROUTES In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
Page 191 ".": Wildcard. Match one or more characters. "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Send This Call Through Trunk Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 190 of 339...
Page 192: Inbound Routes
Inbound routes can be configured via web GUI->PBX->Basic/Call Routes->Inbound Routes.  Click on "Create New Inbound Rule" button to add a new inbound route.  Click on "Blacklist" button to configure blacklist for all inbound routes. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 191 of 339...
Page 193: Inbound Rule Configurations
If enabled, the trunk name will be added to the caller id name as the Prepend Trunk Name displayed caller id name. Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS.
Page 194 External Number  By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination".
Page 195: Inbound Route: Prepend Example
Callback INBOUND ROUTE: PREPEND EXAMPLE UCM6510 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions.
Page 196: Inbound Route: Multiple Mode
1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6510 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6510 will then prepend a 2 to the stripped number, now the number become 2163.
Page 197: Fax Intelligent Route
“Mode 1” destination for this route. By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6510 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”. Switching between different mode can be easily done without web UI login.
Page 198: Fax With Two Media
UCM6510 will be able to forward it to the FXS extension where the Fax machine is connected. FAX WITH TWO MEDIA UCM6510 with Asterisk 13 system now supports fax re-invite with multiple codec negotiation. If a fax re-invite contains both T.38 and PCMA/PCMU codec, UCM6510 will choose T.38 codec over PCMA/PCMU.
Page 199 Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 198 of 339...
Page 200: Conference Bridge
CONFERENCE BRIDGE The UCM6510 supports Conference Bridge allowing 64 participants with up to 8 bridges at the same time. conference bridge configurations accessed under GUI->PBX->Call Features->Conference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges. The conference bridge status and conference call recordings (if recording is enabled) will be displayed in this web page as well.
Page 201: Join A Conference Call
If enabled, no authentication will be required when joining the conference Public Mode call. The default setting is "Yes". If enabled, the UCM6510 will play Hold music to the first participant in the Play Hold Music conference until another user joins in. The default setting is "No".
Page 202: Invite Other Parties To Join Conference
INVITE OTHER PARTIES TO JOIN CONFERENCE When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. ...
Page 203: During The Conference
During the conference call, users can manage the conference from web GUI or IVR.  Manage the conference call from web GUI. Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference.
Page 204: Record Conference
When there is participant in the conference, the conference bridge configuration cannot be modified. ------------------------------------------------------------------------------------- ------------------------------------------------------- RECORD CONFERENCE The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog.
Page 205: Figure 111: Conference Recording
Figure 111: Conference Recording Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 204 of 339...
Page 206: Conference Schedule
Click on the scheduled conference to edit or delete the event. After the user configures UCM6510 with Google Service Settings [GOOGLE SERVICE SETTINGS SUPPORT] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6510 can be synchronized with Google Calendar for authorized Google account.
Page 207 Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6510 in order to view remote extensions here. Add extensions that are not in the list (both local and remote list). If the...
Page 208 Note: Please be aware of the potential security risks when turning on this option. If this option is enabled, UCM6510 will play Hold Music while there is only Play Hold Music one participant in the conference room or the conference is not yet started.
Page 209: Figure 112: Conference Schedule
Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6510 will send INVITE to the extensions that have been selected for conference. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: ...
Page 210: Ivr
CONFIGURE IVR IVR configurations can be accessed under the UCM6510 web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR.  Click on "Create New IVR" to add a new IVR.  Click on to edit the IVR configuration.
Page 211 UCM6510 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6510 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within Response Timeout the timeout, a timeout prompt will be played.
Page 212: Create Ivr Prompt
GUI->PBX->Internal Options->Custom Prompt page directly. Figure 113: Click On Prompt To Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.
Page 213: Upload Ivr Prompt
Select the extension to receive the call from the UCM6510 to record the IVR prompt.  Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.
Page 214 Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 213 of 339...
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Page 216: Language Settings For Voice Prompt
LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States) Arabic Chinese Dutch English (United Kingdom) French German...
Page 217: Figure 116: Language Settings For Voice Prompt
A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 117: Voice Prompt Package List Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 216 of 339...
Page 218: Customize Specific Prompt
UCM6510 system voice prompt or delete it from the UCM6510. CUSTOMIZE SPECIFIC PROMPT On the UCM6510, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from web UI->PBX->Internal Options->Language instead of the entire language pack.
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Page 220: Voicemail
VOICEMAIL CONFIGURE VOICEMAIL If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail. Table 69: Voicemail Settings Configure the maximum number of seconds for the voicemail greeting. The Max Greeting default setting is 60 seconds.
Page 221: Access Voicemail
The default setting is "No". ACCESS VOICEMAIL If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
Page 222: Voicemail Email Settings
5 - Change your password * - Return to the main menu VOICEMAIL EMAIL SETTINGS The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Firmware Version 1.0.10.39...
Page 223: Table 71: Voicemail Email Settings
If enabled, voicemails will be sent to user's Email address. The default Attach Recordings to E-Mail setting is "Yes". If enabled, voicemail will be stored in the UCM6510 after email is sent. The Keep Recordings default setting is “Yes”. Fill in the "Subject:" and "Message:" content, to be used in the Email when sending to the user.
Page 224: Configure Voicemail Group
${VM_DATE}: The date and time when the message is left CONFIGURE VOICEMAIL GROUP The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call Features->Voicemail Group.
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Page 226: Ring Group
RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. CONFIGURE RING GROUP Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.
Page 227: Figure 123: Ring Group Configuration
"Attach Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 123: Ring Group Configuration Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 226 of 339...
Page 228: Remote Extension In Ring Group
REMOTE EXTENSION IN RING GROUP Remote extensions from the peer trunk of a remote UCM6510 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1. Creating SIP Peer Trunk between both UCM6510_A and UCM6510_B. SIP Trunk can be found under web UI->...
Page 229: Figure 125: Manually Sync Ldap Server
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6510 can be included into that UCM6510’s LDAP contact. Figure 126: Ring Group Remote Extension Firmware Version 1.0.10.39...
Page 230: Paging And Intercom Group
Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will not ring but answer immediately using speaker. The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This sections...
Page 231: Figure 128: Page/Intercom Group Settings
Figure 128: Page/Intercom Group Settings  The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options->Feature Codes directly.
Page 232: Call Queue
CALL QUEUE The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be hold until next representative is available in the system. This sections describes the configuration of call queue under web GUI->PBX->Call Features->Call Queue.
Page 233 Max Queue Length number does not include calls that have been connected with agents. It only includes calls not connected yet. The default setting is 0, which means Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 232 of 339...
Page 234 If enabled, the UCM6510 will report (to the agent) the duration of time of Report Hold Time the call before the caller is connected to the agent. The default setting is "No".
Page 235: Figure 130: Agent Login Settings
To delete multiple recording files by one click, select several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete All Recording Files” to delete all recording files. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 234 of 339...
Page 236: Extension Groups
EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.
Page 237: Figure 132: Select Extension Group In Outbound Route
Figure 132: Select Extension Group in Outbound Route Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 236 of 339...
Page 238: Pickup Groups
PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). CONFIGURE PICKUP GROUPS Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.
Page 239: Figure 134: Edit Pickup Feature Code
Figure 134: Edit Pickup Feature Code Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 238 of 339...
Page 240: Music On Hold
16 bit, 8 KHz Mono in .wav format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 239 of 339...
Page 241 In case the users have deleted the system MOH files, there are two ways to recover. 1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. -------------------------------------------------------------------------------------------------------------- ------------------------------ Firmware Version 1.0.10.39...
Page 242: Fax/T.38
FAX/T.38 The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via web GUI->PBX->Internal Options->FAX/T.38. CONFIGURE FAX/T.38  Click on "Create New Fax Extension". In the popped up window, fill the extension, name and Email address to send the received Fax to.
Page 243: Sample Configuration To Receive Fax From Pstn Line
Fax extension. SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE The following instructions describe how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.
Page 244: Figure 136: Configure Analog Trunk Without Fax Detection
Figure 136: Configure Analog Trunk without Fax Detection 5. Go to UCM6510 web GUI->PBX->Basic/Call Routes->Extensions page. 6. Create or edit the extension for FXS port.  Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".
Page 245: Figure 138: Configure Extension For Fax Machine: Analog Settings
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 244 of 339...
Page 246: Sample Configuration For Fax-To-Email
2. Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension. Figure 140: Create Fax Extension 3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk with "FAX Detection" set to "No". 4. Go to UCM6510 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route and set the default destination to the Fax extension.
Page 247: Figure 141: Inbound Route To Fax Extension
5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 246 of 339...
Page 248: Asterisk Manager Interface (Restricted Access)
Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system.
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Page 250: Follow Me
FOLLOW ME Follow Me is a feature on the UCM6510 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, mobile and etc.
Page 251: Table 77: Follow Me Settings
Select the order in which the Follow Me destinations will be dialed to reach Dialing Order the user: ring all at once or ring one after the other. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 250 of 339...
Page 252: Table 78: Follow Me Options
Playback Unreachable Status If enabled, the PBX will playback the unreachable status message to the Message caller if the callee cannot be reached. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 251 of 339...
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Page 254: One-Key Dial
The UCM6510 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6510. To enable One-Key Dial, on the UCM6510 web GUI, go to page PBX->Call Features->One-Key Dial.
Page 255: Figure 145: One-Key Dial Destinations
Figure 145: One-Key Dial Destinations Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 254 of 339...
Page 256: Disa
PSTN and etc, and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension.
Page 257 The default setting is "Internal". If the user tries to dial Permission outbound calls after dialing into the DISA, the UCM6510 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
Page 258: Callback Feature
9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6510 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls.
Page 259 Configure the destination which the callback will direct the caller to. Two destinations are available:  Destination  DISA The caller can then enter the desired number to dial out via UCM6510 trunk. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 258 of 339...
Page 260: Blf And Event List
Besides BLF, users can also configure the phones to monitor event list. By using event list, local extensions on the same UCM6510 or remote extensions on the VOIP trunk can be monitored. The event list settings is under web GUI->Call Features->Event List.
Page 261: Table 81: Event List Settings
Special Extensions Valid format: 5000,5001,9000 Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the Firmware Version 1.0.10.39...
Page 262 BLF in order to monitor remote extensions. When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP end points registers and subscribes to the local UCM6510 event list, it can obtain the remote extension status from this event list.
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Page 264: Dial By Name
Figure 148: Create Dial By Name Group 1. Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 263 of 339...
Page 265: Figure 149: Dial By Name Group In Ivr Key Pressing Events
IVR. The group name defined here will show up in the destination list when configuring IVR and inbound route. Figure 149: Dial By Name Group In IVR Key Pressing Events Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 264 of 339...
Page 266: Figure 150: Dial By Name Group In Inbound Route
IVR. By specifying the extensions here, the administrators can make sure unscreened calls will not reach the company employee if he/she doesn't want to receive them directly. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 265 of 339...
Page 267: Figure 151: Configure Extension First Name And Last Name
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 266 of 339...
Page 268: Active Calls And Monitor
ACTIVE CALLS AND MONITOR The active calls on the UCM6510 are displayed in web UI->Status->Active Calls page. Users can monitor call status, hang up active call(s) as well as barge in active call(s) in real time manner. ACTIVE CALLS STATUS To view the status of active calls, navigate to web GUI->Status->Active Calls.
Page 269: Hang Up Active Calls
 Barge In “Barge” mode, the extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 268 of 339...
Page 270 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 82: UCM6510 Feature Codes] [ENABLE SPY] Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 269 of 339...
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Page 272: Call Features
The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. Feature Codes settings can be found at web GUI->PBX->Internal Options->Feature Codes. This section lists all the feature codes in the UCM6510 and describes how to use the call features. FEATURE CODES...
Page 273  Default code: *3.  Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress.  Audio Mix Record...
Page 274  Default Code: *8.  Pickup Extension This code is for the pickup group which can be assigned for each extension on the extension configuration page. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 273 of 339...
Page 275 The default setting is *61. This feature code is used to switch inbound route mode to mode Inbound Mode 1 1. The default setting is *62. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 274 of 339...
Page 276: Call Recording
CALL RECORDING The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk. Otherwise, please follow the instructions below to manually record the call.
Page 277: Retrieve The Parked Call
“Enable Spy” allows any user to listen to any call by dialing feature codes. This may result in the leakage of user privacy. Please be aware of the associated potential security risk when enabling this feature. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 276 of 339...
Page 278: Internal Options
This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal Options.
Page 279 Enable Random Password created. The default setting is "Yes". It is recommended to enable it for security purpose. If enabled, UCM6510 will send Email notification to user automatically after Enable Auto Email To User editing extension settings or adding a new extension.
Page 280: Internal Options/Jitter Buffer
GXP series phones that support selecting extension to be provisioned via phone's LCD.  Auto Provision Extensions: 5000-6299 This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6510 to provision the end device.  Conference Extensions: 6300-6399 ...
Page 281: Internal Options/Rtp Settings
[(hostname | IP-address) [':' port] The default port number is 3478 if not specified. INTERNAL OPTIONS/PAYLOAD The UCM6510 payload type for audio codecs and video codes can be configured here. Table 86: Internal Options/Payload Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword AAL2-G.726...
Page 282 Configure the payload type for H.264. The default setting is 99. H.263P Configure the payload type for H.263+. The default setting is 100 103. Configure the payload type for VP8. The default settings is 108. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 281 of 339...
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Page 284: Iax Settings
IAX SETTINGS The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings. IAX SETTINGS/GENERAL Table 87: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.
Page 285: Iax Settings/Static Defense
Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. For example: IP or IP Range 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 284 of 339...
Page 286: Sip Settings
Warning: Please be aware of the potential security risk when enabling "Allow Guest Calls" as this will allow any user with the UCM6510 address to dial into the UCM6510. If set to "No", all transfers initiated by the endpoint in the UCM6510 will be Allow Transfer disabled (unless enabled in peers or users).
Page 287: Sip Settings/Session Timer
Select to enable video support in SIP calls. The default setting is "Yes". If enabled, when rejecting an incoming INVITE or REGISTER request, the UCM6510 will always reject with "401 Unauthorized" instead of notifying Reject Non-Matching INVITE the requester whether there is a matching user or peer for the request.
Page 288 The port number is optional. If not specified, 5060 will be used. Configure to allow incoming TLS connections with the UCM6510. The TLS Enable default setting is "No". Configure the IP address for TLS server to bind to. 0.0.0.0 means binding to all interfaces.
Page 289: Sip Settings/Nat
Configure a static IP address and port (optional) used in outbound SIP External Host messages if the UCM6510 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the Use IP address in SDP external host.
Page 290 Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6510 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet. If audio path is established already with 183 then send in-band ringing.
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Page 292: Value-Added Features
After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send”...
Page 293: Announcements Center
UCM6510 series supports Announcements Center features start from firmware 1.0.2.7. Announcements Center allows user to previously record and store voice message into UCM6510 with a specified code, and user can also create groups with specified extensions. When code and group number is dialed together, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.
Page 294: Group Setting
3. Select the extensions that want to be included in the group. Figure 158: Announcements Center Group Configuration In this example, Group Test has number 666, and extension 1000, 1001 and 1002 is in the current group. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 293 of 339...
Page 295: Figure 159: Announcements Center Code Configuration
For example, in this example, we can send code 55 to group 666. To use, we can simply pick up any extension registered at UCM6510, dial number 55666 which is the code with the group number. Extension 1000, 1001 and 1002 will receive this voice message.
Page 296: Status And Reporting
STATUS AND REPORTING PBX STATUS The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 161: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section.
Page 297: Extensions
Click on [ + ] to expand the status detail table.  Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 296 of 339...
Page 298: Table 99: Extension Status
 Click on one of the tabs to display the corresponding extensions accordingly.  Click on [ + ] to expand the status detail table. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 297 of 339...
Page 299: Queues
The agent is talking/busy. The agent has been logged out. On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. Other operations are also available in queue status section: ...
Page 300: Interfaces Status
Click on [ - ] to hide the conference room details. INTERFACES STATUS This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.
Page 301 PoE is not used Power 1/2 Power supply is working Power supply is abnormal No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Connected and working Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 300 of 339...
Page 302: Digital Channels Status
Click on [ + ] to expand the interface details.  Click on [ - ] to hide the interface details. DIGITAL CHANNELS STATUS This section displays the status of the digital trunks on the UCM6510. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 301 of 339...
Page 303: Parking Lot
 Click on [ - ] to hide the Digital Channels Status details. PARKING LOT The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Firmware Version 1.0.10.39...
Page 304: System Status
Click on [ + ] to expand the parking lot details.  Click on [ - ] to hide the parking details. SYSTEM STATUS The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the following system information.  General ...
Page 305: Network
Recovery Recovery version. NETWORK Under web GUI->Status->System Status->Network, users could check the network information for the UCM6510. Please see details in the following table. Table 105: System Status->Network Status -> System Status -> Network MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device.
Page 306: Resource Usage
Figure 168: System Status->Storage Usage RESOURCE USAGE When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.
Page 307: System Events
Figure 169: System Status->Resource Usage SYSTEM EVENTS The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. ALERT EVENTS LIST The system alert events list can be found under web GUI->Status->System Events->Alert Events List.
Page 308: Figure 171: System Events->Alert Events Lists: Modify Admin Password
4. System Reboot Figure 173: System Events->Alert Events Lists: System Reboot  Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 5. System Update Firmware Version 1.0.10.39...
Page 309: Alert Log
Figure 174: System Events->Alert Events Lists: System Update  Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. 6. System Crash Figure 175: System Events->Alert Events Lists: System Crash ...
Page 310: Figure 177: System Events->Alert Log
User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 178: Filter for Alert Log Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 309 of 339...
Page 311: Alert Contact
A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM6510. ...
Page 312: Figure 180: Call Report
The call report will display as the following figure shows. Figure 180: Call Report Users could perform the following operations on the call report. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 311 of 339...
Page 313: Figure 181: Call Report Entry With Audio Recording File
Figure 181: Call Report Entry with Audio Recording File  Automatic Download CDR Records User could configure the UCM6510 to automatically download the CDR records and send the records to an Email address. Click on “Automatic Download Settings”, and configure the parameters in the dialog below.
Page 314: Cdr Improvement
CDR IMPROVEMENT Starting from UCM6510 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under web UI->...
Page 315: Figure 184: Downloaded Cdr File Sample - Call To Shows "S
Figure 185: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. For UCM6510, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.
Page 316: Statistics
ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA STATISTICS CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.
Page 317: Recording Files
Click on the title again can switch the sorting mode between ascending order and descending order. CDR API CONFIGURATION FILES The UCM6510 supports third party billing interface API for external billing software to access CDR on the PBX. The API uses HTTPS to request the CDR data matching given parameters as configured on the third party application.
Page 318: Table 109: Cdr Api Uri Parameters
Patterns containing one or more wildcards ('@' or '_') will callee Example: match as a regular expression, and treat '-' as a literal Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 317 of 339...
Page 319 Filters based on the billsec value, the duration between Number (duration in seconds) call answer and call end. maxDur Example Queries: The following illustrates the format of queries to accomplish certain requests. In most cases, multiple Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 318 of 339...
Page 320 Time to extensions starting with 2 or 34 or ending with 5, with results in CSV format. https://192.168.254.200:8088/cdrapi?caller=Anonymous&callee=2@,34@,@5&startTime=2013-07-01T00:00:00- 06:00&endTime=2013-07-31T23:59:59-06:00 Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06: 00&numRecords=200&offset=0 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 319 of 339...
Page 321 The following are examples of each of the output formats for the same data set. CSV: AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,start,answer,end,duration, billsec,disposition,amaflags,uniqueid,userfield,channel_ext,dstchannel_ext,service 62,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03 11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s 63,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03 14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s 64,,5300,5301,from-internal,"pn01" <5300>,SIP/5300-00000002,SIP/5301-00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03 Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 320 of 339 14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s...
Page 322 "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27", "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" } Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 321 of 339...
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Page 324: Upgrading And Maintenance
UPGRADING AND MAINTENANCE UPGRADING The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload. UPGRADING VIA NETWORK The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.
Page 325: Upgrading Via Local Upload
GUI to check the firmware version. UPGRADING VIA LOCAL UPLOAD If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally.
Page 326: Figure 191: Upgrading Firmware Files
5. Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 192: Reboot UCM6510 6. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. Firmware Version 1.0.10.39...
Page 327: No Local Firmware Servers
Microsoft IIS web server. BACKUP The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual...
Page 328: Backup/Restore
Click on to upload backup file from the local device to UCM6510. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6510. Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual...
Page 329: Figure 194: Backup / Restore
Figure 194: Backup / Restore option allows UCM6510 to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time from 0-23 and how frequent the backup will be performed.
Page 330: Data Sync
Enter 0-23 to specify the backup hour of the day. Before saving the configuration, users could click on "Test Connection". The UCM6510 will then try connecting the server to make sure the server is up and accessible for the UCM6510.
Page 331: Restore Configuration From Backup File
If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file.
Page 332: Cleaner
Enter the Voice Records Cleaner function. Choose Cleaner File Select the file type(s) to be cleaned automatically. VR Clean Threshold Specify the Voice Records threshold from 0 to 99 by using local storage Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 331 of 339...
Page 333: Reset And Reboot
The default syslog level for all modules is "error", which is recommended in your UCM6510 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level.
Page 334: Troubleshooting
-------------------------------------------------------------------------------------------------------------------------------------------- TROUBLESHOOTING On the UCM6510, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under web GUI->Maintenance->Troubleshooting. ETHERNET CAPTURE The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the web GUI output result.
Page 335: Traceroute
TRACEROUTE Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 202: Traceroute Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 334 of 339...
Page 336: Pri/Ss7/Mfc/R2 Signaling Trace
[DIGITAL TRUNK TROUBLESHOOTING] ANALOG RECORD TRACE Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6510 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web GUI->Maintenance->Troubleshooting ->Analog Record Trace.
Page 337: E&M Immediate Record Trace
60 sec. Check Times is the maximum number of failed checks before restart the UCM6510. The default setting is 3. If there is no response from UCM6510 after 3 attempts (default) to check, current status will be stored and UCM6510 will be restarted.
Page 338: Remote Access
SSH switch now is available via web UI and LCD. User can enable or disable SSH access directly from web UI or LCD screen. For web SSH access, please log in UCM6510 web interface and go to Maintenance->Remote Access->SSH Access. By default, SSH access is disabled for security concerns.
Page 339: Figure 207: Ssh Access
Figure 207: SSH Access Firmware Version 1.0.10.39 UCM6510 IP PBX User Manual Page 338 of 339...
Page 340 Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

Grandstream Networks UCM6510 User Manual

Change Log

Welcome

Product Overview

Installation

Getting Started

System Settings

Provisioning

Extensions

Analog Trunks

Digital Trunks

Data Trunk

Voip Trunks

Sla Station

Call Routes

Conference Bridge

Conference Schedule

Quick Links

Troubleshooting

Related Manuals for Grandstream Networks UCM6510

Summary of Contents for Grandstream Networks UCM6510