Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual ...
Page 2: Table Of Contents
INSTALLATION .................. 2 6 EQUIPMENT PACKAGING ........................ 2 6 CONNECT YOUR UCM6510 ...................... 2 6 CONNECT THE UCM6510 ...................... 2 6 SAFETY COMPLIANCES ........................ 2 8 ...
Page 3 DEVICE CONFIGURATION ........................ 9 9 CREATE NEW DEVICE ....................... 9 9 MANAGE DEVICES ........................ 1 00 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 2 of 317 ...
Page 4 INBOUND ROUTES ......................... 1 82 INBOUND RULE CONFIGURATIONS .................. 1 83 INBOUND ROUTE: PREPEND EXAMPLE ................ 1 85 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 3 of 317 ...
Page 5 PICKUP GROUPS ................... 2 20 CONFIGURE PICKUP GROUPS ..................... 2 20 CONFIGURE PICKUP FEATURE CODE .................. 2 20 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 4 of 317 ...
Page 6 INTERNAL OPTIONS ................ 2 56 INTERNAL OPTIONS/GENERAL ..................... 2 56 INTERNAL OPTIONS/JITTER BUFFER .................. 2 58 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 5 of 317 ...
Page 7 ALERT LOG .......................... 2 86 ALERT CONTACT ........................ 2 88 CDR .............................. 2 88 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 6 of 317 ...
Page 8 SERVICE CHECK ........................ 3 14 REMOTE A CCESS ........................... 3 14 SSH ACCESS .......................... 3 15 EXPERIENCING THE UCM6510 SERIES IP PBX ........ 3 17 ...
Page 9 Table 8: UCM6510 Network Settings->Basic Settings ................ 4 5 Table 9: UCM6510 Network Settings->802.1X ................... 5 1 Table 10: UCM6510 Network Settings->Static Routes ................ 5 2 Table 11: UCM6510 Network Settings->Port Forwarding ................ 5 4 ...
Page 10 Table 77: Follow Me Options ........................ 2 31 Table 78: DISA Settings .......................... 2 34 Table 79: Callback Configuration Parameters .................. 2 36 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 9 of 317 ...
Page 11 Table 80: Event List Settings ........................ 2 39 Table 81: UCM6510 Feature Codes ...................... 2 50 Table 82: Internal Options/General ...................... 2 56 Table 83: Internal Options/Jitter Buffer ..................... 2 58 ...
Page 12 Figure 24: UCM6510 Port Forwarding Configuration ................. 5 5 Figure 25: GXP2160 Web A ccess Using UCM6510 Port Forwarding ............ 5 5 Figure 26: Register Domain Name on noip.com .................. 5 6 ...
Page 13 Figure 42: UCM6510 Email Settings ...................... 7 1 Figure 43: UCM6510 Email Settings: Send Test Email ................ 7 1 Figure 44: Set Time Manually ........................ 7 3 ...
Page 14 Figure 82: UCM6510 PSTN Detection ..................... 1 42 Figure 83: UCM6510 PSTN Detection: A uto Detect ................. 1 42 Figure 84: UCM6510 PSTN Detection: Semi-Auto Detect ............... 1 43 ...
Page 15 Figure 156: System Events->Alert Events Lists: System Reboot ............. 2 85 Figure 157: System Events->Alert Events Lists: System Update ............. 2 86 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 14 of 317 ...
Page 16 Figure 177: Local Backup ......................... 3 06 Figure 178: Data Sync .......................... 3 07 Figure 179: Restore UCM6510 from Backup File .................. 3 08 Figure 180: Cleaner .......................... 3 09 ...
Page 17: Change Log
CHANGE L OG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are ...
Page 18: Firmware Version 1.0.1.12
• 76: Follow Me Settings] Added option to specify port range in Port Forwarding configuration [Table 11: UCM6510 Network • Settings->Port Forwarding] ...
Page 19 • Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand ...
Page 20: Firmware Version 1.0.0.25
• FIRMWARE V ERSION 1 .0.0.25 This is the initial version. • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 19 of 317 ...
Page 21: Welcome
in any way other than as detailed by this User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty. ...
Page 22 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 21 of 317 ...
Page 23: Product Overview
Dual Gigabit ports (switched or routed) with PoE;; Network Interfaces A 3 Gigabit port for Hot-Standby Clustering NAT Router Yes (user configurable) Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 22 of 317 ...
Page 24 C, Humidity 10-90% (non-condensing) Environmental Storage: 14 – 140 F / -10 – 60 C, Humidity 10-90% (non-condensing) Mounting Rack mount and Desktop Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 23 of 317 ...
Page 25 ITU-T K.21 (Basic Level);; UL 60950 (power adapter) • T1: TIA-968-B Section 5.2.4 • E1: TBR12/TBR13, E1: A S/ACIF • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 24 of 317 ...
Page 26 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 25 of 317 ...
Page 27: Installation
INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. ...
Page 28: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out
Depending on how the UCM6510 is used, users can follow the steps below for optional setup: 1. PSTN Line Connection: connect PSTN lines from the wall jack to the UCM6510 LINE ports (FXO ports). ...
Page 29: Safety Compliances
If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from ...
Page 30 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 29 of 317 ...
Page 31: Getting Started
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 ...
Page 32: Table 3: Lcd Menu Options
“DOWN” button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display the correct Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 31 of 317 ...
Page 33: Use The Led Indicators
USE T HE L ED I NDICATORS The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED INDICATORS ...
Page 34: Use The Web Gui
The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+), ...
Page 35: Web Gui Configurations
page will be redirected to: https://192.168.40.167:8089 The option “Redirect From Port 80” can be configured under the UCM6510 web GUI->Settings->HTTP Server. ...
Page 36: Save And Apply Changes
change requires reboot to take effect, a prompted message will pop up for you to reboot the device. Figure 6: UCM6510 web GUI: Apply Changes MAKE Y OUR F IRST C ALL ...
Page 37 Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions. ...
Page 38 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 37 of 317 ...
Page 39: System Settings
User management is on web GUI->Settings->User Management page. User could create multiple accounts for different administrators to log in the UCM6510 web GUI. Additionally the system will ...
Page 40: Create New Web Ui User
to create a new account for web UI user. The following dialog will prompt. Configure the parameters as shown in below table. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 39 of 317 ...
Page 41: Table 5: User Management - Create New User
Once created, the Super A dmin can edit the users by clicking on or delete the user by clicking on . Figure 9: User Management – New Users Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 40 of 317 ...
Page 42: User Portal
The user could log in web UI user portal using the extension number and password. When there is an extension created in the UCM6510, the corresponding user account for the extension is automatically ...
Page 43: Concurrent Multi-User Login
Super Admin has the authority to view operation logs on UCM6510 web GUI->Settings->User Management->Operation Log page. Operation logs list operations done by all the web UI users, for ...
Page 44: Table 6: Operation Log Column Header
User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on . Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 43 of 317 ...
Page 45: Change Binding Email
CHANGE B INDING E MAIL UCM6510 allows user to configure binding email in case login password is lost. UCM6510 login credential will be sent to the designated email address. The feature can be found under web UI->Settings->User ...
Page 46: Network Settings
Note: To connect the UCM6510 to network, T1/E1/J1 data trunk can also be used, instead of using the WAN/LAN port. Please see section to use UCM6510 data trunk to connect the device to ...
Page 47 Assign the priority value of the layer 2 QoS packets for LAN port. The default value Priority Value is 0. LAN 1 / LAN 2 (when Method is set to “Dual”) Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 46 of 317 ...
Page 48 If “Dual” is selected as “Method”, users will need assign the default interface to be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) Default Interface and then configure network settings for LAN 1 and LAN 2. The default interface is ...
Page 49: Figure 17: Ucm6510 Network Interface Method: Route
Figure 17: UCM6510 Network Interface Method: Route Method: Switch • WAN port interface is used for uplink connection;; LAN port interface is used as bridge for PC ...
Page 50: Figure 18: Ucm6510 Network Interface Method: Switch
Figure 18: UCM6510 Network Interface Method: Switch Method: Dual • Both WAN port and LAN port are used for uplink connection. WAN port will be mapped to LAN 1 ...
Page 51: Figure 19: Ucm6510 Network Interface Method: Dual
to device before the device is allowed to access Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure ...
Page 52: Static Routes
A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, rather ...
Page 53: Table 10: Ucm6510 Network Settings->Static Routes
available or necessary, or used in complementary with existing routing on the UCM6510 as a failover backup, and etc. Click on ...
Page 54: Figure 22: Ucm6510 Static Route Sample
In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a ...
Page 55: Port Forwording
The UCM6510 network mode is set to “Route” • The UCM6510 WAN port is connected to uplink switch, with a public IP address configured, e.g. • ...
Page 56: Figure 24: Ucm6510 Port Forwarding Configuration
On the UCM6510 web UI->Settings->Network Settings->Port Forwarding, configure a port • forwarding entry as the figure shows below. WAN Port: This is the port opened up on the WAN side for access purpose. ...
Page 57: Ddns Settings
• Here is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6510 needs to have public IP access. Figure 26: Register Domain Name on noip.com ...
Page 58: Firewall
Users could configure to allow, restrict or reject specific traffic through the device for security and bandwidth purpose. The UCM6510 also provides Fail2ban feature for authentication errors in SIP ...
Page 59: Table 13: Typical Firewall Settings
Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on “Create New Rule” button and a new window will ...
Page 60: Dynamic Defense
Dynamic defense can blacklist hosts dynamically when the UCM6510 is set to “Route” under web GUI->Settings->Network Settings->Basic Settings: Method. If enabled, the traffic via TCP connection ...
Page 61: Figure 30: Configure Dynamic Defense
For example, if it’s set to 300 seconds, the blocked IP address will only Interval be able to establish TCP connection with the UCM6510 again after 300 seconds. ...
Page 62: Fail2Ban
SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within “Max Retry Duration”, the UCM6510 will take action to forbid the host for certain period as defined in “Banned Duration”. This feature ...
Page 63: Ldap Server
Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510. If the UCM6510 has multiple LDAP phonebooks created, in the LDAP client ...
Page 64: Ldap Server Configurations
Figure 31: LDAP Server Configurations The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client doesn’t have to configure username and password to access the phonebook directory. The “Root DN” and “Root Password” here are for LDAP management and configuration where users will need provide for ...
Page 65: Ldap Phonebook
A new sibling phonebook of the default PBX phonebook can be added by clicking on “Add” under “LDAP Phonebook” section. Figure 34: Add LDAP Phonebook Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 64 of 317 ...
Page 66: Figure 35: Edit Ldap Phonebook
Click on “Import Phonebook” and a dialog will prompt as shown in the figure below. Figure 36: Import Phonebook Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 65 of 317 ...
Page 67: Figure 37: Phonebook Csv File Format
In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM6510 LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN doesn’t exist on the UCM6510 LDAP Phonebook, a new ...
Page 68: Ldap Client Configurations
Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6510 again. ...
Page 69: Figure 40: Ldap Client Configurations
To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty ...
Page 70: Http Server
HTTP S ERVER The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC’s web ...
Page 71: Email Settings
Protocol Type HTTPS to download the config file in zero config as the UCM6510 is served as HTTP/HTTPS server that has the device config files for zero ...
Page 72: Figure 42: Ucm6510 Email Settings
The following figure shows a sample Email settings on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server and the port number is 465. ...
Page 73: Time Settings
Table 19: Auto Time Updating Specify the URL or IP address of the NTP server for the UCM6510 to Remote NTP Server synchronize the date and time. The default NTP server is ...
Page 74: Set Time Manually
SET T IME M ANUALLY To manually set the time on the UCM6510, go to Web GUI->Settings->Time Settings->Set Time Manually. The format is YYYY-MM-DD HH:MI:SS. ...
Page 75: Office Time
Manually setup time will take effect immediately after saving and applying change in the web UI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web ...
Page 76: Holiday
On the UCM6510, the system administrator can define “holiday”, which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to ...
Page 77: Table 21: Create New Holiday
“Apply Change” for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 76 of 317 ...
Page 78: Ntp Server
The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set “Enable NTP server” to “Yes” under web ...
Page 79: Recordings Storage
If “Enable Auto Change” is selected, the recording files will be automatically saved in the available • USB Disk or SD card plugged into the UCM6510. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk. ...
Page 80: Figure 50: Recordings Storage Prompt Information
Figure 51: Recording Storage Category On the UCM6510, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore users have the following options when select the categories to copy the files to the external device: ...
Page 81: Login Timeout Settings
LOGIN T IMEOUT S ETTINGS After the user logs in the UCM6510 web UI, the user will be automatically logged out after certain timeout. This timeout value can be specified under UCM6510 web GUI->Settings->Login Timeout Settings page. ...
Page 82 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 81 of 317 ...
Page 83: Provisioning
To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6510. The settings for this feature can be accessed via Web UI->PBX->Zero Config. ...
Page 84: Auto Provisioning Settings
After understanding the Zero Config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6510 by going through the three layers. This ...
Page 85: Figure 54: Ucm6510 Zero Config
This method should be used only when the UCM6510 is set to “Route” mode under web GUI->Settings->Network Settings->Basic Settings: Method. When the phone restarts (by default ...
Page 86: Table 22: Auto Provision Settings
By default, this is disabled. If disabled, when SIP device boots up, the UCM6510 will only send the configuration path to the device when you ...
Page 87: Discovery
during provisioning. After the configuration on the UCM6510 web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM6510, it will take the ...
Page 88: Global Configuration
Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6510 no matter what the Grandstream device model it is. It is divided into two levels: Web UI->PBX->Zero Config->Global Policy ...
Page 89: Table 23: Global Policy Parameters - Localization
obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 88 of 317 ...
Page 90: Table 24: Global Policy Parameters - Phone Settings
If “Manual” is selected, the LDAP configuration below will be applied to • Source the SIP end device. If “PBX” is selected, the LDAP configuration built-in from UCM6510 • web UI->Settings->LDAP Server will be applied. ...
Page 91 Configure to enable LDAP number searching when making calls. The Outgoing Calls default setting is No. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 90 of 317 ...
Page 92: Table 26: Global Policy Parameters - Maintenance
If selected, the USB storage device needs to be plugged into the UCM6510 and the firmware file must be put under a folder named ...
Page 93 • If selected, an SD card needs to be plugged into the UCM6510 and the firmware file must be put under a folder named “ZC_firmware” in ...
Page 94: Table 27: Global Policy Parameters - Network Settings
Configure the location where wallpapers are stored. File • If “URL” is selected as source, specify the URL of the wallpaper file. If Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 93 of 317 ...
Page 95: Global Templates
the config file. However, the selected global template has higher priority to the global policy Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 94 of 317 ...
Page 96: Table 29: Create New Template
the option name key word, the options containing the key word will be listed. Users could then select the options to be modified and click on “Add Option” to add it into the global template. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 95 of 317 ...
Page 97: Figure 59: Edit Global Template
selected templates at once. Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected • templates. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 96 of 317 ...
Page 98: Model Configuration
For each created model template, users can assign it as default model template. If assigned as default model template, the values in this model template will be applied to all the devices of this model. There is always only one default model template that can be assigned at one time on the UCM6510. ...
Page 99: Model Templates
templates at once. Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected • model templates. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 98 of 317 ...
Page 100: Model Update
UCM6510 zero config feature supports provisioning all models of Grandstream SIP end devices. Templates for most of the Grandstream models are built in with the UCM6510 already. Templates for ...
Page 101: Manage Devices
1. Click on to access the web UI of the phone. 2. Click on to edit the device configuration. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 100 of 317 ...
Page 102: Figure 64: Edit Device
to add. Multiple global templates can be selected and users can arrange the priority by adjusting orders via and . Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 101 of 317 ...
Page 103 This is the highest level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 102 of 317 ...
Page 104: Figure 65: Edit Customize Device Settings
For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 103 of 317 ...
Page 105: Figure 66: Add P Value In Customize Device Settings
If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 104 of 317 ...
Page 106: Figure 67: Modify Selected Devices-Same Model
to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 105 of 317 ...
Page 107: Figure 68: Modify Selected Devices-Different Models
process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 106 of 317 ...
Page 108: Sample A Pplication
2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 107 of 317 ...
Page 109: Figure 70: Zero Config Sample - Global Policy
6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 108 of 317 ...
Page 110 8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 109 of 317 ...
Page 111 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 110 of 317 ...
Page 112 Now all the 9 phones in the network will be provisioned with an unique extension registered on the UCM6510. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be ...
Page 113: Extensions
• Click on the tag to view or edit options belonging to that category. The configuration parameters are as follows. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 112 of 317 ...
Page 114: Table 31: Sip Extension Configuration Parameters - Basic Settings
Skip Voicemail Password If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: ...
Page 115: Table 32: Sip Extension Configuration Parameters - Media
Table 32: SIP Extension Configuration Parameters – Media SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way ...
Page 116: Table 33: Sip Extension Configuration Parameters - Features
Call Transfer Call Forward Unconditional Configure the Call Forward Unconditional target number. If not Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 115 of 317 ...
Page 117 dialog. Scroll down the add Time Condition for specific time. Office Time and Holiday could be configured on page Settings->Time • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 116 of 317 ...
Page 118 If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting ...
Page 119: Create New Iax Extension
The UCM6510 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own ...
Page 120: Table 36: Iax Extension Configuration Parameters - Media
web GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt ...
Page 121: Table 37: Iax Extension Configuration Parameters - Features
“Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. Note: Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 120 of 317 ...
Page 122 Set the external number to be rang simultaneously. ‘-’ is the connection Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 121 of 317 ...
Page 123: Create New Fxs Extension
If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting ...
Page 124: Table 39: Fxs Extension Configuration Parameters - Basic Settings
Skip Voicemail Password If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: ...
Page 125: Table 40: Fxs Extension Configuration Parameters - Media
web GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt ...
Page 126: Table 41: Fxs Extension Configuration Parameters - Features
the Fax will be sent to the default Email address configured in Fax setting page under web UI->PBX->Internal Options->Fax/T.38. Fax Gateway: If selected, the UCM6510 can support conversation • ...
Page 127 If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting ...
Page 128: Batch A Dd Extensions
Assign permission level to the user. The available permissions are Permission “Internal”, “Local”, “National” and “International” from the lowest level to the Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 127 of 317 ...
Page 129 If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under web GUI->Internal Options: General Preference. The valid range is ...
Page 130 and the received Fax will be sent to the Email address Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 129 of 317 ...
Page 131: Batch Add Iax Extensions
Users need to have the same level as or higher level than an outbound rule’s privilege in order to make outbound calls from this rule. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 130 of 317 ...
Page 132 If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting ...
Page 133: Search A Nd Edit Extension
All the UCM6510 extensions are listed under web GUI->PBX->Basic/Call Routes->Extensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a ...
Page 134: Figure 75: Manage Extensions
• Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, “Zero Config” needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings. ...
Page 135: Export Extensions
EXPORT E XTENSIONS The extensions configured on the UCM6510 can be exported to csv format file with selected technology “SIP”, “IAX” or “FXS”. Click on “Import Extensions” scroll down to select “Export Extensions” button and ...
Page 136: Email To User
User” to send the account registration and configuration information to the user. Please make sure Email setting under web UI->Settings->Email Settings is properly configured and tested on the UCM6510 ...
Page 137: Figure 79: Email To User: Account Registration Information And Qr Code
Figure 79: Email To User: Account Registration Information and QR Code Figure 80: Email To User: LDAP Client Information and QR Code Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 136 of 317 ...
Page 138 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 137 of 317 ...
Page 139: Analog Trunks
ANALOG T RUNKS To set up analog trunk on the UCM6510: Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks. • Go to web GUI->PBX->Ports Config->Analog Hardware to configure analog hardware settings. ...
Page 140 Reversal will be ignored. Otherwise, the FXO will onhook to disconnect the call. The default setting is 600ms. This is the periodic time (in ms) that the UCM6510 will use to check on a Current Disconnect Threshold ...
Page 141 Busy Tone Cadence Range: [0, 16383]. Select Tone Country “Custom” to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=500/500 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 140 of 317 ...
Page 142: Pstn Detection
PSTN D ETECTION The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be ...
Page 143: Figure 82: Ucm6510 Pstn Detection
PSTN number for the FXO port used as the destination channel. Figure 83: UCM6510 PSTN Detection: Auto Detect If there is only one FXO port connected to PSTN line, use the following settings for auto-detection. ...
Page 144: Table 46: Pstn Detection For Analog Trunk
Please make sure two or more channels are connected to the UCM6510 and in idle status before starting the detection. During the ...
Page 145: Analog Hardware Configuration
ANALOG H ARDWARE C ONFIGURATION The analog hardware (FXS port and FXO port) on the UCM6510 can be configured under web GUI->PBX->Ports Config->Analog Hardware. Click on ...
Page 146: Table 47: Analog Hardware Configuration Parameters
Note: ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out ...
Page 147 NEON: Light Neon Bulb Indicator. • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 146 of 317 ...
Page 148 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 147 of 317 ...
Page 149: Digital Trunks
UCM6510 supports four signaling protocols: PRI, MFC/R2, SS7, E&M Immediate and E&M Wink. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, ...
Page 150 This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT ...
Page 151 routine and force all PRI channels to be marked as exclusively Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 150 of 317 ...
Page 152: Table 49: Digital Hardware Configuration Parameters: E1 - Ss7
The line build-out (LBO) is the distance between the operators and the LBO PBX. Please use the default value 0dB unless the distance is long. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 151 of 317 ...
Page 153: Table 50: Digital Hardware Configuration Parameters: E1 - Mfc/R2
Slave: The equipment at the far end of the E1/T1 link is the preferred • source of the master clock. MFC/R2 multinational adaption. UCM6510 supports MFC/R2 standards by ITU and MFC/R2 standards in different countries or regions including Variant ...
Page 154 This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT ...
Page 155 This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT ...
Page 156 (such as caller name from CPE over facility) will be enabled. NSF Some switches (AT&T especially) require network specific facility. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 155 of 317 ...
Page 157: Table 52: Digital Hardware Configuration Parameters: T1/J1 - Ss7
is from -24dB to +12dB. Configure the TX Gain for the transmitting channel of digital port. The valid TX Gain range is -24dB to +12dB. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 156 of 317 ...
Page 158: Table 53: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink
The option is only valid for E&M Wink signaling. The dial delay interval OutgoingDialDelay after received WINK event in an outgoing call. The default value is 200ms. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 157 of 317 ...
Page 159: Digital Trunk Configuration
The default setting is disabled. The recording files are saved in Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 158 of 317 ...
Page 160: Direct Outward Dialing (Dod) Via Digital Trunks
DIGITAL T RUNK T ROUBLESHOOTING After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, users can go to capture signaling trace on the UCM6510 web UI for troubleshooting purpose. ...
Page 161: Figure 88: Troubleshooting Digital Trunks
Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 160 of 317 ...
Page 162 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 161 of 317 ...
Page 163: Data Trunk
DATA T RUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, ...
Page 164: Table 55: Data Trunk Configuration Parameters
Users will need create a new group under web UI->PBX->Ports Config->Digital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports HDLC, Encapsulation ...
Page 165: Voip Trunks
VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and ...
Page 166: Table 57: Sip Register Trunk Configuration Parameters
Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be ...
Page 167 Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be ...
Page 168 Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will • be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No". ...
Page 169: Table 58: Sip Peer Trunk Configuration Parameters
All - UDP Primary: UDP is the primary transport protocol when all the • other SIP transport methods are available too. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 168 of 317 ...
Page 170 Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be ...
Page 171 LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk. The default setting is ...
Page 172: Table 59: Create New Iax Trunk
Sync LDAP Port UCM6510. Specify an outbound rule for LDAP sync feature. The UCM6510 will LDAP Outbound Rule automatically modify the remote contacts by adding prefix parsed from ...
Page 173 PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, A DPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No". ...
Page 174: Table 61: Iax Peer Trunk Configuration Parameters
PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, A DPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Qualify to check if the device is still online. The default setting is "No". ...
Page 175: Direct Outward Dialing (Dod) Via Voip Trunks
DIRECT O UTWARD D IALING ( DOD) V IA V OIP T RUNKS The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines ...
Page 176: Figure 91: Dod Extension Selection
Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 92: Edit DOD Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 175 of 317 ...
Page 177: Sla Station
call can be picked up by pressing this key. This allows users to know if the line is occupied or not. The SLA function on the UCM6510 is similar to BLF but SLA is used to monitor external line i.e., analog trunk ...
Page 178: Create/Edit Sla Station
Figure 95: Analog Trunk with SLA Mode Enabled 2. On the UCM6510, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”. Please refer to section CREATE/EDIT SLA STATION ...
Page 179: Figure 96: Sla Example - Sla Station
Figure 96: SLA Example - SLA Station On the SIP phone 1, configure to register UCM6510 extension 1002. Configure the MPK as BLF mode • and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. ...
Page 180 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 179 of 317 ...
Page 181: Call Routes
OUTBOUND R OUTES In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO ...
Page 182 "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - A ny digit from 1 to 9. Send This Call Through Trunk Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 181 of 317 ...
Page 183: Inbound Routes
Click on "Create New Inbound Rule" button to add a new inbound route. • Click on "Blacklist" button to configure blacklist for all inbound routes. • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 182 of 317 ...
Page 184: Inbound Rule Configurations
This setting is used to compare with the outbound trunk's permission level when the inbound call dials out via a trunk on the UCM6510. Therefore, it's usually used only when the "Default Destination" is set to "By DID". ...
Page 185 • When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, ...
Page 186: Inbound Route: Prepend Example
• When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, ...
Page 187: Blacklist Configurations
In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist". ...
Page 188 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 187 of 317 ...
Page 189: Conference Bridge
CONFERENCE B RIDGE The UCM6510 supports Conference Bridge allowing 64 participants with up to 8 bridges at the same time. The conference bridge configurations can be accessed under ...
Page 190: Join A Conference Call
The default setting is "Yes". Play Hold Music For First If enabled, the UCM6510 will play Hold music to the first participant in the Caller conference until another user joins in. The default setting is "No". ...
Page 191: Invite Other Parties To Join Conference
INVITE O THER P ARTIES T O J OIN C ONFERENCE When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. ...
Page 192: During The Conference
Manage the conference call from web GUI. • Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference. ...
Page 193: Record Conference
RECORD C ONFERENCE The UCM6510 allows users to record the conference call and retrieve the recording from web GUI->PBX->Call Features->Conference. ...
Page 194: Figure 101: Conference Recording
Figure 101: Conference Recording Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 193 of 317 ...
Page 195: Ivr
CONFIGURE I VR IVR configurations can be accessed under the UCM6510 web GUI->PBX->Call Features->IVR. Users could create, edit, view and delete an IVR. ...
Page 196 GUI->PBX->Internal Options->Language. The dropdown list Language shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt ...
Page 197: Create Ivr Prompt
Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios. ...
Page 198: Upload Ivr Prompt
If the user has a pre-recorded IVR prompt file, click on "Upload IVR Prompt" in web GUI->PBX->Internal Options->IVR Prompt page to upload the file to the UCM6510. The following are required for the IVR ...
Page 199: Language Settings For Voice Prompt
The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: ...
Page 200: Figure 105: Language Settings For Voice Prompt
(latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 106: Voice Prompt Package List Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 199 of 317 ...
Page 201: Figure 107: New Voice Prompt Language Added
Click on to download the language to the UCM6510. The installation will be automatically started once the downloading is finished. ...
Page 202 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 201 of 317 ...
Page 203: Voicemail
VOICEMAIL CONFIGURE V OICEMAIL If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under web GUI->PBX->Call Features->Voicemail. Table 68: Voicemail Settings ...
Page 204: Access Voicemail
ACCESS V OICEMAIL If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompt to enter the voicemail ...
Page 205: Voicemail Email Settings
VOICEMAIL E MAIL S ETTINGS The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. ...
Page 206: Table 70: Voicemail Email Settings
If enabled, voicemails will be sent to user's Email address. The default Attach Recordings to E-Mail setting is "Yes". If enabled, voicemail will be stored in the UCM6510 after email is sent. The Keep Recordings default setting is “Yes”. ...
Page 207: Configure Voicemail Group
The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call ...
Page 208 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 207 of 317 ...
Page 209: Ring Group
RING G ROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. CONFIGURE R ING G ROUP ...
Page 210: Figure 111: Ring Group Configuration
GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 111: Ring Group Configuration Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 209 of 317 ...
Page 211: Remote Extension In Ring Group
Remote extensions from the peer trunk of a remote UCM6510 can be included in the ring group with local extension. A n example of Ring Group with peer extensions is presented in the following: ...
Page 212: Figure 113: Manually Sync Ldap Server
5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6510 can be included into that UCM6510’s LDAP contact. ...
Page 213: Paging And Intercom Group
Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will not ring but answer immediately using speaker. The UCM6510 paging and ...
Page 214: Figure 116: Page/Intercom Group Settings
Figure 116: Page/Intercom Group Settings The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 • and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the ...
Page 215: Call Queue
The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be hold until next representative is ...
Page 216 does not include calls that have been connected with agents. It only includes calls not connected yet. The default setting is 0, which means Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 215 of 317 ...
Page 217 busy tone followed by the next calling rule after attempting to enter the queue. If enabled, the UCM6510 will report (to the agent) the duration of time of Report Hold Time the call before the caller is connected to the agent. The default setting is ...
Page 218: Figure 118: Agent Login Settings
several recording files to be deleted and click on “Delete Selected Recording Files” or click on “Delete A ll Recording Files” to delete all recording files. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 217 of 317 ...
Page 219: Extension Groups
The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ...
Page 220: Figure 120: Select Extension Group In Outbound Route
Figure 120: Select Extension Group in Outbound Route Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 219 of 317 ...
Page 221: Pickup Groups
The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). ...
Page 222: Figure 122: Edit Pickup Feature Code
Figure 122: Edit Pickup Feature Code Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 221 of 317 ...
Page 223: Music On Hold
Click on next to the sound file to delete it from the selected Music On Hold Class. • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 222 of 317 ...
Page 224 1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. -------------------------------------------------------------------------------------------------------------------------------------------- ...
Page 225: Fax/T.38
The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via web ...
Page 226: Sample Configuration To Receive Fax From Pstn Line
SAMPLE C ONFIGURATION T O R ECEIVE F AX F ROM P STN L INE The following instructions describe how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. ...
Page 227: Figure 125: Configure Extension For Fax Machine
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 226 of 317 ...
Page 228: Sample Configuration For Fax-To-Email
Figure 127: Create Fax Extension 3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk with "FAX Detection" set to "No". ...
Page 229: Asterisk Manager Interface (Restricted Access)
UCM6510 system. Please be cautious when enabling AMI access on the UCM6510 and restrict the permission granted to the AMI user. By using AMI on UCM6510 you agree you understand and ...
Page 230 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 229 of 317 ...
Page 231: Follow
Follow Me is a feature on the UCM6510 that allows users to direct calls to other phone numbers and have them ring all at once or one after the other. Calls can be directed to users’ home phone, office phone, ...
Page 232: Table 76: Follow Me Settings
If enabled, the PBX will playback the unreachable status message to the Message caller if the callee cannot be reached. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 231 of 317 ...
Page 233: One-Key Dial
The UCM6510 supports One-Key Dial that allows users to call a certain destination by pressing one digit 0 to 9 on the keypad. This creates a system-wide speed dial access for all the extensions on the UCM6510. ...
Page 234: Figure 132: One-Key Dial Destinations
Figure 132: One-Key Dial Destinations Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 233 of 317 ...
Page 235: Disa
be able to call from the outside first, whether it’s using his cell phone, pay phone, regular PSTN and etc, and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension. ...
Page 236 is typing the extension. The default setting is 5 seconds. If enabled, during an active call, users can enter the UCM6510 hangup feature code (*0 by default) to disconnect the call or hang up directly. A ...
Page 237: Callback Feature
3. Save and apply the settings. 4. The user calls the PSTN number of the UCM6510 using the mobile phone, which goes to callback ...
Page 238 • Destination DISA • The caller can then enter the desired number to dial out via UCM6510 trunk. Firmware Version 1.0.2.5 ...
Page 239: Blf And Event List
The UCM6510 supports BLF monitoring for extensions, ring group, call queue, conference room and parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored ...
Page 240: Table 80: Event List Settings
Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the ...
Page 241 send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP end points registers and subscribes to the local UCM6510 event list, it can obtain the remote ...
Page 242 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 241 of 317 ...
Page 243: Dial By Name
1. Group Name Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 242 of 317 ...
Page 244: Figure 136: Dial By Name Group In Ivr Key Pressing Events
Figure 136: Dial By Name Group In IVR Key Pressing Events Figure 137: Dial By Name Group In Inbound Route Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 243 of 317 ...
Page 245: Figure 138: Configure Extension First Name And Last Name
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 244 of 317 ...
Page 246 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 245 of 317 ...
Page 247: Active Calls And Monitor
ACTIVE C ALLS A ND M ONITOR The active calls on the UCM6510 are displayed in web UI->Status->Active Calls page. Users can monitor call status, hang up active call(s) as well as barge in active call(s) in real time manner. ...
Page 248: Hang Up A Ctive Calls
In “Barge” mode, the extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 247 of 317 ...
Page 249 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 248 of 317 ...
Page 250 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 249 of 317 ...
Page 251: Call Features
The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. Feature Codes settings can be found at web GUI->PBX->Internal Options->Feature Codes. This section lists all the feature codes in the UCM6510 and describes how to use the call features. ...
Page 252 Enter the code followed by # or SEND to start recording the • audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress. ...
Page 253: Feature Codes
This code is for the pickup group which can be assigned for • each extension on the extension configuration page. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 252 of 317 ...
Page 254: Call Recording
The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk. ...
Page 255: Call Park
to download the recording file. Figure 142: Download Recording File from CDR Page The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording Files. CALL P ARK ...
Page 256: Enable Spy
“Enable Spy” allows any user to listen to any call by dialing feature codes. This may result in the leakage of user privacy. Please be aware of the associated potential security risk when enabling this feature. -------------------------------------------------------------------------------------------------------------------------------------------- Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 255 of 317 ...
Page 257: Internal Options
If enabled, users will hear voice prompt before recording is started or Record Prompt stopped. For example, before recording, the UCM6510 will play voice prompt "The call will be recorded". The default setting is "No". ...
Page 258 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6510. There are two ...
Page 259: Internal Options/Jitter Buffer
• This sets the range for "Zero Config Extension Segment" which is the extensions can be assigned on the UCM6510 to provision the end device. ...
Page 260: Internal Options/Stun Monitor
The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The default STUN Refresh setting is 30 seconds. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 259 of 317 ...
Page 261: Iax Settings
IAX S ETTINGS The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings. IAX S ETTINGS/GENERAL Table 86: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The ...
Page 262: Iax Settings/Static Defense
Enter the IP address or a range of IP addresses to be considered for call number limits. For example: IP or IP Range 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 261 of 317 ...
Page 263: Sip Settings
SIP S ETTINGS/GENERAL Table 89: SIP Settings/General Configure the host name or domain name for the UCM6510. Realms Realm For Digest MUST be globally unique according to RFC3261. The default setting is ...
Page 264: Sip Settings/Misc
Register A ttempts up. The default setting is 0, which means the UCM6510 will keep trying until the server side accepts the registration request. ...
Page 265: Sip Settings/Tcp And Tls
Table 92: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6510. The TCP Enable default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding ...
Page 266: Sip Settings/Nat
External TCP Port static NAT or PAT. Configures the externally mapped TLS port when UCM6510 is behind a External TLS Port static NAT or PAT. ...
Page 267: Sip Settings/Tos
Max Registration/Subscription Configure the maximum duration (in seconds) of incoming registration and Time subscription allowed by the UCM6510. The default setting is 3600. Min Registration/Subscription Configure the minimum duration (in seconds) of incoming registration and ...
Page 268 Configure whether the UCM6510 should generate inband ringing or not. The default setting is "Never". Yes: The UCM6510 will send 180 Ringing followed by 183 Session • ...
Page 269: Value-Added Features
After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then ...
Page 270: Announcements Center
UCM6510 series supports Announcements Center features start from firmware 1.0.9.26. Announcements Center allows user to previously record and store voice message into UCM6510 with a specified code, and user can also create groups with specified extensions. When code and group number is dialed together, ...
Page 271: Group Setting
3. Select the extensions that want to be included in the group. Figure 145: Announcements Center Group Configuration Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 270 of 317 ...
Page 272 the group will received the message. For example, in this example, we can send code 55 to group 666. To use, we can simply pick up any extension registered at UCM6510, dial number 55666 which is the code ...
Page 273 Figure 147: Announcements Center example Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 272 of 317 ...
Page 274: Status And Reporting
PBX S TATUS The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. ...
Page 275: Extensions
Click on [ - ] to hide the status detail table. • EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 274 of 317 ...
Page 276 to display the corresponding extensions • accordingly. Click on [ + ] to expand the status detail table. • Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 275 of 317 ...
Page 277: Queues
The agent has been logged out. On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call queue, where high-quality call means calls answered within 10 seconds. ...
Page 278: Interfaces Status
This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports. ...
Page 279 No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Connected and working Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 278 of 317 ...
Page 280: Digital Channels Status
Click on [ - ] to hide the interface details. • DIGITAL C HANNELS S TATUS This section displays the status of the digital trunks on the UCM6510. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual ...
Page 281: Parking Lot
The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. ...
Page 282: System Status
Click on [ - ] to hide the parking details. • SYSTEM S TATUS The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the following system information. General • ...
Page 283 NETWORK Under web GUI->Status->System Status->Network, users could check the network information for the UCM6510. Please see details in the following table. Table 104: System Status->Network Status -> System Status -> Network MAC A ddress ...
Page 284 When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web GUI->Status->System ...
Page 285: System Events
SYSTEM E VENTS The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. ...
Page 286 enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6510 • ...
Page 287: Alert Log
Figure 161: System Events->Alert Events Lists: System Update Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter • the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. ...
Page 288 need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 165: Filter for Alert Log Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 287 of 317 ...
Page 289: Alert Contact
A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other telecommunications equipment documenting the details of a phone call that passed through the PBX. The CDR is composed of the following data fields on the UCM6510. ...
Page 290 The call report will display as the following figure shows. Figure 167: Call Report Users could perform the following operations on the call report. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 289 of 317 ...
Page 291 • User could configure the UCM6510 to automatically download the CDR records and send the records to an Email address. Click on “Automatic Download Settings”, and configure the parameters in the ...
Page 292: Downloaded Cdr File
Figure 171: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 291 of 317 ...
Page 293: Statistics
STATISTICS CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart. ...
Page 294: Recording Files
to delete the recording file;; or click on or to delete multiple recording files at one click. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 293 of 317 ...
Page 295: Cdr Api Configuration Files
The UCM6510 supports third party billing interface API for external billing software to access CDR on the PBX. The A PI uses HTTPS to request the CDR data matching given parameters as configured on the third ...
Page 296 2000-01-01. Strings without a time of day have a default (literal 'T' character separator in value of of 00:00 UTC, while strings with a time of day Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 295 of 317 ...
Page 297 Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions starting with 5, with results in XML format. https://192.168.254.200:8088/cdrapi?format=XML&caller=5300,6300-6399&callee=5@ -OR- https://192.168.254.200:8088/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-6399&callee=5@ Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 296 of 317 ...
Page 298 the values of numRecords, offset, minDur, or maxDur, will result in no records returned - the Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 297 of 317 ...
Page 299 The following are examples of each of the output formats for the same data set. CSV: XML: Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 298 of 317 ...
Page 300 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 299 of 317 ...
Page 301 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 300 of 317 ...
Page 302: Upgrading And Maintenance
The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or ...
Page 303: Upgrading Via Local Upload
UPGRADING V IA L OCAL U PLOAD If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web GUI. Please follow the steps below to upload firmware locally. ...
Page 304 5. Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 178: Reboot UCM6510 6. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. -------------------------------------------------------------------------------------------------------------------------------------------- ...
Page 305: No Local Firmware Servers
The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. ...
Page 306: Backup/Restore
Click on to upload backup file from the local device to UCM6510. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6510. ...
Page 307: Data Sync
Figure 180: Backup / Restore option allows UCM6510 to perform automatically backup on the user specified time. Regular backup file can only be stored in USB / SD card / SFTP server. User is allowed to set backup time ...
Page 308: Restore Configuration From Backup File
RESTORE C ONFIGURATION F ROM B ACKUP F ILE To restore the configuration on the UCM6510 from a backup file, users could go to web GUI->Maintenance->Backup->Backup / Restore. ...
Page 309: Cleaner
If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first • and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on ...
Page 310: Reset A Nd Reboot
• User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup files will be cleared. Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 309 of 317 ...
Page 311: Syslog
Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb" levels besides "error" level. ...
Page 312: Troubleshooting
TROUBLESHOOTING On the UCM6510, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under web GUI->Maintenance->Troubleshooting. ...
Page 313: Traceroute
Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 188: Traceroute Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 312 of 317 ...
Page 314: Pri/Ss7/Mfc/R2 Signaling Trace
Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6510 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under web ...
Page 315: E&M Immediate Record Trace
setting is 60 sec. Check Times is the maximum number of failed checks before restart the UCM6510. The default setting is 3. If there is no response from UCM6510 after 3 attempts (default) to ...
Page 316: Ssh Access
SSH switch now is available via web UI and LCD. User can enable or disable SSH access directly from web UI or LCD screen. For web SSH access, please log in UCM6510 web interface and go to ...
Page 317 Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 316 of 317 ...
Page 318: Experiencing The Ucm6510 Series Ip Pbx
or submit a trouble ticket online to receive in-depth support. Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring ...

Grandstream Networks UCM6510 User Manual

Quick Links

Troubleshooting

Related Manuals for Grandstream Networks UCM6510

Summary of Contents for Grandstream Networks UCM6510