Chapter 3 Appendix; Troubleshooting - Canon LaserBase MF5770 Network Manual

Appendix
This chapter describes how to resolve printing problems, network setting items and software for doing so, the
glossary, and the index.

Troubleshooting

This section describes how to resolve basic printing problems.
NOTE
If you cannot resolve your technical problem by referring to the information in this section, contact your local
authorized Canon dealer or the Canon help line.
Unable to Print from a TCP/IP Network
Cause 1
Remedy
Cause 2
Remedy
Cause 3
Remedy
Cause 4
Remedy
The machine and cable are not properly connected.
After checking the following connections, restart the machine.
Check that the machine is connected to the network using the proper cable. (See "To Use the
Machine as a Network Printer (Network Connection)," in the Set-Up Sheet.)
TCP/IP network is not properly set up.
Confirm that the IP addresses are properly set up. Check if the IP addresses were set using DHCP,
BOOTP, or RARP, and then confirm that they are operating.
The computer that is printing is not properly set up.
Check the following:
• Confirm that the proper printer driver is installed. Check if you are printing from Windows 98/Me,
each computer must have a printer driver installed. For instructions on installing printer drivers,
see the Software Guide.
• Confirm that the correct printer is set as the output destination for the computer that is printing.
Check the output destination for the Printer in the Control Panel or Print Manager.
The name of the file being printed is too long.
Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows 2000/XP/Server 2003)
sends jobs either under the name of the application software used for printing, or the file name.
However, a job name longer than 255 characters cannot be sent to the printer. To correct this
problem, rename the file with a shorter name.
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