Support; Faqs And Troubleshooting - Jabra PRO 930 Duo User Manual

8. SUPPORT

8.1 FAQS AND TROUBLESHOOTING

Q How do I pair my headset with the Jabra PRO 930 Duo base?
A Dock the headset with the base to initiate pairing. Pairing will occur
automatically, unless the base is currently linked with a primary headset (a
headset already paired with the base). Alternatively you can force pair a new
primary headset, if there is currently a primary headset already paired with
the base.
Q Can I pair my headset directly with a third-party DECT phone, or base?
A No. The headset can only be paired with a Jabra PRO 930 base.
Q Why doesn't my computer detect the Jabra PRO 930 Duo?
A Try connecting the base to another USB port on the PC. It is recommended
to have a direct connection between the base and USB port (without a USB
hub). If available, run the softphone audio wizard.
Q Why doesn't my headset work with my softphone?
A Check the following:
• Ensure the headset battery is charged. The base battery icon will be
blinking green when charging,
or solid green when charged.
• Ensure the headset is in range of the base. The range is up to 120 m,
depending on environment.
• Ensure the headset and base are paired. To initiate pairing, dock the
headset.
• Ensure the Jabra 930 Duo is selected and configured in your softphone
settings.
Q Why can I not hear sound or listen to music from my PC in my headset?
A Check the following
• Ensure the Jabra PRO 930 Duo is set as the current audio device in
Windows Sound and Audio Devices control panel, and in your softphone
software.
• Ensure the audio link to your PC is active. Right-click the Jabra Device icon
in the Windows taskbar,
and select Open Audio Link, or double-tap the multi-function button on
the headset.
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