Lexmark W840 Service Manual page 40

4024-XXX
Error code or
message
990.01
Service
finisher error
995.00
Service
finisher NV
996.00
Service wrong
finisher
997.00
Service wrong
duplex
999.00
Service
finisher error
Check tray 1
guides
Check tray 1
or 2
orientation or
guides
Check tray 1
or tray 2
orientation or
guides
Check tray 2
guides
Check tray 3
or check tray
4 orientation
or guides
Close cover F
Close cover K
Close door A
2-20
Printer Service Manual
Error contents
Sensor (stapler carriage HP)
off failure
Finisher NVM R/W failure
Finisher type failure
Duplex controller card
assembly type failure
Finisher engine/RIP
functional failure
Tray 1 media size failure.
Paper is installed (short
edge) in the media paper tray.
Media size mismatch in
width.
Tray 2 media size failure.
Media size mismatch in
width.
Bridge unit cover is open.
HCF top door open
Printer left door open.
Description/Action
The sensor (stapler carriage HP) is not turned off
within 500 ms after stapler starts moving to the
staple position, and sensor (stapler carriage HP) is
turned off.
Or the sensor (stapler carriage HP) is not turned off
after the stapler was moved to the staple position.
Or the sensor (stapler carriage HP) is turned on
again after the sensor (stapler carriage HP) is
turned off, and the stapler stopped its moving.
Refer to Finisher Service Manual
A read/write error occurred on the NVM of the
finisher controller card assembly.
Refer to Finisher Service Manual
An incorrect type of finisher is connected.
Refer to Finisher Service Manual
A duplex controller card assembly of a different
specification is installed.
Refer to Options Service Manual
The engine reported a finisher failure that the RIP
card assembly did not recognize.
Refer to Finisher Service Manual.
Although tray 1 is in the printer, the media size is not
detected correctly.
Go to "Tray 1 media size failure" on page
This error occurs when short edge printing is
disabled, and the paper in the tray is not installed
long edge. (Letter A4)
Go to "Paper is installed (short edge) in the
media paper tray" on page
The media width is incorrect.
Go to "Media size mismatch in width" on
page 2-64.
Although tray 2 is in the printer, the media size is not
detected correctly.
"Tray 2 media size failure" on page
Go to
The media width is incorrect.
Refer to Options Service Manual
The bridge unit assembly cover is open.
Refer to Finisher Service Manual
The tray 5 HCF top door is open.
Refer to Options Service Manual
The printer left door assembly is open.
Go to "Printer left door open" on page
2-75.
2-66.
2-76.
2-69.