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Step 6
Are any other devices set to the same address as the Q Access
Keypad?
Yes – Change one of the devices and retest
No – Proceed to the step 7
This can be determined by checking the addresses on all of the devices
or by disconnecting the keypad and running the system setup report on
the controller. If the system setup report shows the remote number
(address) assigned to the keypad as being ON LINE with the keypad
disconnected, then another device is sharing the same address.
Step 7
Is the maximum number of remotes in the controller set to a number
greater than the address of the Q Access Keypad?
Yes – Contact Technical Support if the keypad is still not
working.
No – Change the maximum number of remotes and retest
This can be determined by running the system setup report from the
controller or by checking the value under function 14. If the value is lower
than the address of the keypad, the controller will not try to communicate
with it.
Test card and code input
Use the following steps for troubleshooting keypads, Wiegand devices,
and single door modules. Keep thorough notes during troubleshooting to
compare against and to help find problems, prevent confusion, and save
time if site service by a technician is required.
1. Try a code or card at the keypad controlling the gate. Be sure the
code or card is one that is known to be working at that location and
time. Try several codes to verify operation. Note which code(s) were
tried and the response at each device as well as the response on the
software event log.
2. Try the same code(s) or card(s) at other access devices on the
property. Compare the result with the previous step. Try to narrow
down whether multiple devices are affected or just one.
3. If the problem is narrowed down to one device, it must be
determined if the problem is in the device or the location.
Make sure to allow for access and egress of customers and then
remove the device in question. Switch the device with another similar
device that has been proven to be working. For example, if the
entrance keypad isn't working, but the exit one is, then switch the
two. Be sure to switch the addresses also. If the problem stays in the
same location, it is probably a wiring issue. Contact a service
company to check the wiring.
34
Installation Instructions
The first step in installation is to determine where and how the Q Access
Keypad will be installed.
NOTE: All installations must conform to local building and
electrical codes. Local codes take precedence when any
discrepancies exist between the local codes and this manual.
Selecting the Mounting Location
The mounting location will be determined by how the Q Access Keypad
is to be used. If the keypad is to be used for drive up access, it must be
installed where it can be accessed from a vehicle's driver door. If the
keypad is to be used for walk up access, such as a door to a building or
an elevator, it must be installed where it is easily accessible to a
pedestrian.
Many communities have adopted the Americans with Disabilities Act
(ADA) as the standard for locating devices that the general public will
use. Refer to the ADA for details.
Drive Up Accessibility
When the Q Access Keypad will be positioned for drive up accessibility,
the options for mounting are fairly limited. The device must be mounted
within easy reach of the driver of an automobile or light truck. Most such
applications use gooseneck stands that are located on an island
between the entry and exit gates, or to the left side of the gate if a single
gate is used. Refer to Figure 1 for possible mounting locations when
used for vehicle access.
Walk Up Accessibility
When the Q Access Keypad is used for walk up access, the options for
mounting are greatly increased. The keypad can be mounted on a stand
or attached to a wall. It can be surface mounted so that it protrudes from
the wall or it can be flush mounted using a flush mounting kit.
3
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