Other Advanced Features - ShoreTel 485g User Manual

3 Using Advanced Features

Other Advanced Features

Your ShoreTel administrator can assign a variety of features and permissions to you that you can
access through the programmable buttons on your phone. Some of these features are also available
through star codes.
Table 4
ShoreTel administrator has configured your user profile with the necessary permissions.
Feature Name
Barge
Block Caller ID
Shared Line
Silent Coach
Silent Monitor
Unblock Caller ID
ShoreTel IP Phone 485g
on page 37 describes these advanced features. These features are available only if your
Method
After initiating a silent
monitor on another
extension, press the
Barge soft key.
To block caller ID for a
particular call, dial the
outbound dial digit
followed by *67 and
then the 10-digit phone
number.
Example:
9 *67 123-456-7899
After initiating a silent
monitor on another
extension, press the
Coach soft key.
Dial *17 plus the
extension you want to
monitor.
To unblock caller ID for
a particular call, dial the
outbound dial digit
followed by*82 and
then the 10-digit phone
number.
Example:
9 *82 123-456-7899
Table 4: Advanced Features
Description
You can join an in-progress call ("barge in") as a
conferenced participant. This feature is useful for
operators, executive assistants, trainers, and
supervisors.
Your default Caller ID setting is defined in the
ShoreTel Sky portal, but you can override this setting
for a particular call. If your default setting specifies
that caller ID is not blocked, you can block your
caller ID for a particular call so that "Anonymous,"
"Blocked," or "Unavailable" is displayed instead of
your phone number for that call.
Through a shared line, you can monitor the
extension of another user so that you can help
manage calls for that extension. The call
appearance button assigned to the targeted
extension displays an icon when that extension has
an incoming call or is in a connected call.
You can listen to and coach someone during a call
without the outside party hearing. This feature is
useful for users such as trainers and supervisors.
You can silently monitor a call on another extension.
You are added to the existing call without being
heard or seen by any party. This feature is useful for
users such as supervisors.
Your default Caller ID setting is defined in the
ShoreTel Sky portal, but you can override this setting
for a particular call. If your default setting specifies
that caller ID is blocked, you can unblock caller ID
for a particular call so that your phone number is
displayed for that call.

Other Advanced Features

User Guide 37