Parking And Unparking Calls - ShoreTel 485g User Manual

1 Getting Started
3. Do one of the following:
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The call is transferred to the designated number.
To do a consultative transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to, and press the Consult soft key.
Tip
If you want to cancel the transfer before the other party answers the call, press the Cancel soft
key or take the original call off hold.
3. After the other party answers the call, do one of the following:
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Parking and Unparking Calls

You can park a connected call and later retrieve the call from any phone in the system by unparking it.
To park a call:
1. While the call is active, press the Park soft key.
2. Dial a four-digit code of your choice.
The call is parked.
To unpark a call from any extension:
1. Press the Unpark soft key.
2. Dial the four-digit code entered when the call was parked.
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24 User Guide
Press the Transfer button.
Press the Transfer soft key.
Hang up.
To complete the transfer, press the Yes soft key.
To cancel the transfer, press the Cancel soft key.
If only one call has been parked using that code, the call is unparked and appears as an active
call.
If more than one call has been parked using that code, use the navigation keypad to select the
call you want to unpark. The call is then unparked and appears as an active call.

Parking and Unparking Calls

ShoreTel IP Phone 485g