Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
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v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
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Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
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Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
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>82 kg (180 lb) Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
2133 m (6998.0 ft) will operate. v Humidity: – Server on: 8% to 80% – Server off: 8% to 80% Note: Some operating systems, such as SCO 6.0 and UnixWare 7.14, do not support RAID. See http://www.ibm.com/servers/eserver/serverproven/compat/us/. Chapter 1. Introduction...
CD-eject button: Press this button to release a CD from the CD drive. CD drive activity LED: When this LED is lit, it indicates that the CD drive is in use. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Rear view The following illustration shows the LEDs on the rear of the server. Ethernet 1 transmit / receive Ethernet 2 speed LED activity LED Ethernet 2 transmit / receive Ethernet 1 speed LED activity LED Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.
System-board internal connectors The following illustration shows the internal connectors on the system board. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. The following illustration identifies the pins on a jumper and shows the location of pin 1. Pin 1 mark Table 2. Switch and jumper settings Component Settings CMOS jumper (JP3)
System-board external connectors The following illustration shows the external connectors on the system board. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Table 3. System-board LEDs Description Error LEDs The associated component has failed. Baseboard management This LED flashes to indicate that the mini-BMC is functioning controller status LED normally.
The following illustration shows the location of the PCI-X and PCI Express slots on the riser-card assembly option. PCI-X slot 1 64-bit 3.3 V 66/100 MHz PCI Express x8 slot IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 38 for more information.
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Clearing the error logs For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To clear the error logs, complete the following steps: 1. Turn on the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
“Diagnostic programs, messages, and error codes” on page 38. Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Turn off the server and all external devices. b. Check all cables and power cords. c.
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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USB 2 connector USB 1 connector System error LED Locator LED Hard disk drive activity LED Reset button Power-control button Power-on LED 2. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 69. 3.
10. Select Save & Exit Setup and follow the prompts. The diagnostic programs start. 11. From the diagnostic programs screen, select the test that you want to run, and follow the instructions on the screen. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
When you are diagnosing hard disk drives, select SCSI Fixed Disk Test for the most thorough test. Select Fixed Disk Test for any of the following situations: v You want to run a faster test. v The server contains RAID arrays. v The server contains simple-swap SATA hard disk drives.
CRU or FRU. Take the action that is indicated in the Action column but do not replace a CRU or a FRU. See the description of Warning in “Diagnostic text messages” on page 39 for more information. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
BIOS code for the server through one of the following methods: v Downloading the latest BIOS code from the IBM Web site, creating an update diskette, and using an external USB diskette drive to install the BIOS code.
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
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Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 512 MB (one 512 MB DIMM in DIMM slot 1).
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Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Chapter 3. Parts listing, Type 8849 or Type 8491 server The following replaceable components are available for the xSeries 306m Type 8849 and Type 8491 servers. To check for an updated parts listing on the Web, complete the following steps: 1.
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Do not remove the preinstalled air deflector unless directed to do so in this publication or by IBM Service. See the illustration on page 89 for the location of the air deflector in the server. An air deflector comes in Misc. kit 2 in the following list.
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
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Cable, SATA (hot-swap) (models 1Ax, 20x, 3Ax, 40x, 50x) 25R8853 Cable, operator information panel 39M6266 Cable, IDE, for CD/DVD interposer card 39M6267 Chassis assembly 39M4363 CRU/FRU label 39M6449 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
10/100 Ethernet Server adapter (optional) 06P3609 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
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Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela 24P6858 Korea (Democratic People’s Republic of), Korea (Republic of) 34G0232 Japan 36L8880 Argentina, Paraguay, Uruguay 49P2078 India 49P2110 Brazil IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Chapter 3. Parts listing, Type 8849 or Type 8491 server...
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IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
You have replaced a failed fan as soon as possible. v You have kept the preinstalled air deflector in place unless directed to remove it in this publication or by IBM Service. See the illustration on page 89 for the location of the air deflector in the server.
To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
a. Press the release latches on the inside of both front corners of the server. b. Tilt the bezel forward and pull it away from the server. 7. If you are instructed to return the cover and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
3. Remove the server from the rack; then, remove the cover (see “Removing the cover” on page 72). 4. Grasp the riser-card assembly at the rear edge and lift to remove the riser-card assembly. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
PCI-X slot and one PCI Express slot. See the ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies and adapters that you can use with the server. v You can install one full-height three-quarter-length adapter in expansion slot 1 and one low-profile half-length adapter in expansion slot 2.
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Attention: PCI expansion-slot covers must be installed on all vacant slots. This maintains the electronic emissions characteristics of the server and ensures proper cooling of server components. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
6. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package. Avoid touching the components and gold-edge connectors on the adapter. 7. If the adapter is a ServeRAID 8i controller, complete the following steps to install the low-profile expansion-slot bracket on the adapter: a.
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The server hot-swap models support either two SAS hard disk drives or two SATA hard disk drives. The removal and installation procedures are the same for either type of drive. The illustrations in this procedure show SAS drives. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
To remove a hot-swap hard disk drive, complete the following steps. Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive.
DIMM Retaining clip 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
DIMMs: v The server supports 512 MB, 1 GB, and 2 GB DIMMs, for a maximum of 8 GB of system memory. See the ServerProven list at http://www.ibm.com/servers/ eserver/serverproven/compat/us/ for a list of memory modules you can use with the server.
Disconnect the fan cable from the system board. b. Grasp the top of the fan with your index finger and thumb and lift the fan out of the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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8. Position the replacement fan so that the airflow arrow on the side of the fan is pointing toward the rear of the server. Note: Correct airflow is from the front to the rear of the server. Fan bracket cable channel Fan bracket Fan bracket cable slot...
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
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Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Installing a CD or DVD drive To install the replacement CD or DVD drive, compete the following steps: 1. Follow the instructions that come with the drive to set any jumpers or switches. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
2. Attach the drive-retention clip to the side of the drive. 3. Slide the drive into the CD/DVD drive bay until the drive clicks into place. 4. Replace the cover (see “Installing the cover” on page 73). 5. Slide the server into the rack. 6.
Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
To remove the power supply, complete the following steps: Power supply Captive screw Air deflector Rear screw 1. Read the safety information that begins on page vii and “Installation guidelines” on page 69. 2. Disconnect the ac power cord from the connector on the power supply. Disconnect all external cables from the server.
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15. Connect the other end of the ac power cord into a properly grounded electrical outlet. 16. Press the power-control button. 17. Make sure that the power-on LED on the front of the server is lit. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
You can replace the riser-card assembly with one that contains one PCI-X connector and one PCI Express connector. See the ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies that you can use with the server. Chapter 4. Removing and replacing server components...
Note: The following illustration shows removing the hot-swap SAS/SATA backplane. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 69. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the server from the rack and place it on a flat, non-conductive surface. 4. Pull the hard disk drives out of the server slightly to disengage them from the backplane or back panel.
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Make sure that the top of each alignment pin has expanded to hold the controller card securely in place. 4. Connect the cable from the SAS/SATA controller to the SAS/SATA backplane. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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5. Install the riser-card assembly (see “Installing the riser-card assembly” on page 91). 6. Install the cover (see “Installing the cover” on page 73). 7. Slide the server into the rack. 8. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions).
6. Lift the side of the heat-exchanger assembly that is closer to the middle of the server, slide it toward the middle of the server slightly, and lift the entire IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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assembly out of the server. Microprocessor release latch Microprocessor bracket frame 7. Open the microprocessor release latch to the fully-open position. 8. Open the microprocessor bracket frame. Attention: Use the vacuum tool provided with the replacement part to remove the microprocessor. Dropping the microprocessor during removal can damage the contacts.
“Thermal grease” on page 99 for instructions on replacing the contaminated or missing thermal grease; then, return here and continue with step 4. 4. Make sure that the heat-exchanger assembly release latch is fully opened. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Heat-exchanger assembly Release latch Alignment pins Alignment hole 5. With the heat-exchanger assembly at an angle as shown in the illustration, carefully align the heat-exchanger assembly with the microprocessor and the heat exchanger bracket on the system board. Make sure that the alignment pins (the two heat-exchanger nibs that are closer to the microprocessor) protrude through the alignment hole (the opening in the side of the heat exchanger socket) and that the flange of the heat sink rests under the lip of...
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(0.22 mL) of the grease will remain in the syringe. 6. Install the heat exchanger onto the microprocessor as described in “Installing the microprocessor” on page 98. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii, “Installation guidelines” on page 69, and “Handling static-sensitive devices” on page 70. 2. Turn off the server, and disconnect all power cords and external cables; then, remove the server cover (see “Removing the cover”...
CD image. v Update the UUID (see “Updating the UUID” on page 109). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 109). IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.
Change interrupt request (IRQ) settings v Enable USB keyboard and mouse support v Resolve configuration conflicts Go to http://www.ibm.com/support/ to check for the latest version of the BIOS code. Starting the Configuration/Setup Utility program To start the Configuration/Setup Utility program, complete the following steps: 1.
Using the SAS/SATA Configuration Utility program (hot-swap SAS/SATA models only) Important: A configuration conflict (error 1801) might occur if the SATA RAID and SAS/SATA RAID are both enabled. If you are enabling SAS/SATA RAID, make sure the SATA RAID Enable option in the Configuration/Setup Utility program is disabled.
Use the Array Configuration Utility, in the Adaptec RAID Configuration Utility programs, to add RAID level-0 and level-1 functionality to the integrated SATA controller (simple-swap models). This utility is part of the BIOS code. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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SAS/SATA Configuration Utility program (for SAS/SATA HostRAID)” on page 108. For additional information about using the Adaptec RAID Configuration Utility programs, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD. If this CD did not come with the server, you can download it from http://www.ibm.com/support/.
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Using the SAS/SATA HostRAID feature: The instructions in this section describe how to access the SAS/SATA HostRAID feature (hot-swap models only) from the SAS/SATA Configuration Utility program and perform an initial RAID level-1 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
configuration. If you install a RAID adapter in the server, use the method that is described in the instructions that come with the adapter to view or change SAS settings for attached devices. For additional information about how to use the SAS/SATA HostRAID feature, see the documentation on the ServeRAID-8e (Adaptec HostRAID) Support CD.
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6. To change the serial number, type sn zzzzzzz where zzzzzzz is the serial number; then, press Enter. 7. To change the asset tag, type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number; then, press Enter. 8. Restart the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation systems, optional devices, services, and support. The ® address for IBM xSeries and BladeCenter information is http://www.ibm.com/...
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
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The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
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Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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Ethernet transmit/receive activity 5 diagnostic tests, types of 39 hard disk drive activity 4 hot-swap SATA 78 locator 4 installing 77, 78 power-on 4 problems 25 system error 4 removing 77 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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LEDs power supply front 4 replacing 88 operator information panel 36 reseating 49 rear 5 power-control system board 36 button 4 locator LED 4 button shield 4 power-cord connector 5 power-on LED 4 problem isolation tables 24 problems memory CD-ROM, DVD-ROM drive 24 installing 81 Ethernet controller 58 removing 80...
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7 system board internal connectors 6 jumper blocks 7 reseating 49 switches and jumpers 7 system-error LED 4 log 48 temperature 3 test log, viewing 40 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
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Part Number: 31R1183 Printed in USA (1P) P/N: 31R1183...