IBM 8849 Service Manual page 57

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 8849 or Type 8491 server," on page 61 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
005-xxx-000 Failed video test.
011-xxx-000 Failed COM1 serial port test.
020-xxx-000 Failed PCI Interface test.
035-002-0nn ServeRAID interface timeout.
035-253-0nn ServeRAID controller 0nn initialization
failure; 0nn = the controller number.
Action
1. Reseat the video adapter, if one is installed.
2. (Trained service technician only) Replace the
system board.
1. Check the loopback plug that is connected to the
externalized serial port.
2. Check the cable from the externalized serial port
to the system board.
3. (Trained service technician only) Replace the
system board.
1. Reseat the riser-card assembly.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Riser-card assembly
b. (Trained service technician only) System
board.
1. Make sure that the ServeRAID controller is
configured correctly. Obtain the basic and
extended configuration status bytes and see the
ServeRAID adapter Hardware Maintenance
Manual for more information.
2. Reseat the following components:
a. Hot-swap SAS/SATA hard disk drive
backplane cables
b. ServeRAID adapter
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. The ServeRAID controller might not be configured
correctly. See the ServeRAID Hardware
Maintenance Manual for more information.
2. Reseat the following components:
a. Hot-swap SAS/SATA hard disk drive
backplane cables
b. ServeRAID adapter
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
41
Chapter 2. Diagnostics