1. Manuals
  2. Brands
  3. Xblue Networks Manuals
  4. Telephone
  5. X-50
  6. Installation manual

Xblue Networks X-50 Installation Manual

Voip telephone system for small business
Hide thumbs Also See for X-50:
Table of Contents

Advertisement

Quick Links

Advertisement

Table of Contents
loading

Related Manuals for Xblue Networks X-50

Summary of Contents for Xblue Networks X-50

  • Page 3: Table Of Contents

    Call Pickup Group ..............................35 Call Restriction ..............................35 Call Routing ................................ 35 Call Waiting................................. 35 Caller ID ................................35 Class of Service ..............................35 Conference ................................. 36 Day & Night Service Mode............................ 36 Daylight Savings..............................36 Default Setting ..............................36 XBLUE Networks...
  • Page 4 Emergency Call..............................37 Extension Password .............................37 E-mail Delivery of Voicemail Messages........................37 FAX/Modem Detection............................37 Flash ..................................37 Flexible Numbering Plan............................38 X-50 to X-50 ..............................38 Hot Dial Keypad..............................38 Last Number Redial..............................38 Least Cost Routing...............................38 Line Group ................................39 Live Call Record ..............................39 Meet Me Page ..............................39 Message Waiting Indication (MWI)........................39...
  • Page 5 Paging ................................68 Paging Allow/Deny .............................. 68 Phonebook................................69 Phone Lock/Unlock .............................. 71 Plug and Play ..............................71 Reminder Tone..............................71 Service Mode ..............................72 Telephone Line Flash ............................72 Transfer ................................73 Volume Control ..............................73 Web Management ............................... 73 XBLUE Networks...
  • Page 6 5 Installation Planning ....................75 Basics .................................75 Where to begin..............................76 Installing the X-50 VoIP Telephone System ......................80 Before Programming the X-50 ..........................80 6 Getting Started......................81 Setup Wizard...............................81 Setup Wizard Tabs ...............................82 WAN Port Settings ...............................83 7 Advanced Programming .....................101 Device Information ..............................103 Advanced Setup - WAN ............................110...
  • Page 7 11 System Diagnostics....................237 12 Getting to Know your Voice Mailbox ................239 Setting up your Voice Mailbox..........................240 Using your Voice Mailbox ............................. 240 Remote Message Pickup............................241 Voicemail Administration ............................243 13 Glossary........................245 Index ......................... 255 XBLUE Networks...
  • Page 8 Notes: XBLUE Networks...

  • Page 9: Notices

    The X2020 telephone endpoints are hearing aid compatible, as defined in section 68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance The X-50 system has met all safety requires, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1 Docmentation Disclosure The information contained in this document is subject to change without notice and should not be construed as a commitment by XBLUE Networks, LLC.

  • Page 10: Fcc Statement

    All right reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system, photographically or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written premission of XLBUE Networks, LLC. ISO-9001 ISO-9001 XBLUE Networks...

  • Page 11: Trademarks

    1. To avoid damage to yourself or the equipment read the installation instructions carefully before installing or powering up the system. 2. Opening the X-50 system may cause damage to the installer or the equipment as well as void the manufactures warranty.
  • Page 12 Notices and Conventions Notes: XBLUE Networks...
  • Page 13 FXS port, to accommodate one single line (analog) telephone or FAX machine and will support up to 24 SIP telephone endpoints. In addition, the X-50 includes all of the standard gateway features, such as Firewall, Local Area Network (LAN) and Wide Area Network (WAN) Ports, plus an integrated SIP server and 802.11N Wireless Access just to name a few.
  • Page 14 Introduction The X-50 is extremely versatile in the way that it can be installed. It will work as a standalone small business telephone system with no connection to an existing Network or Internet... Connected to the Internet for email delivery and SIP Trunks ...
  • Page 15 IP Address connect remote workers or create a voice (campus) network... And it can be connected together with nine additional X-50 systems creating a ten location voice communications network, also known as a “Campus Environment”, each having up to 24 LAN or WAN SIP telephones endpoints.

  • Page 16: Product Configuration

    “the Intranet” meaning the “Internal Network”. This manual may use these terms interchangeably. The LAN port on the X-50 is used when installing endpoints, such as the X2020 telephone or other computer devices within the same Subnet, which is generally a small geographical area like a single building. The WAN port is used when connecting endpoints that are not within the same Subnet, which is generally a larger geographical area or remote location such as a home office.
  • Page 17 When using SIP Trunks or e-mail delivery of a voice mail messages and not using remote worker or creating a voice network, the WAN port of the X-50 VoIP Telephone System is connected to a LAN port on the existing LAN. It can use a DHCP address or given an internal static IP Address.
  • Page 18 Introduction Remote Telephones When connecting remote workers to the X-50 VoIP Telephone System it must have a fixed or static class A or B IP Address. When creating a voice network (Campus Environment) the “Master” X-50 VoIP Telephone System also must have a fixed or static class A or B IP Address. All other systems on the voice network can use Dynamic IP addresses.
  • Page 19 “Campus Environment”, with 3 or 4 digit dialing between each location. To keep it cost effective, only one X-50 VoIP Telephone System requires a static Class A or B IP Address the rest can use DHCP Addresses. However, each location must have access to the Internet with enough bandwidth to support the number of calls to be processed.

  • Page 20: Things To Know About The Product

    Single Digit Dialing Menus with Menu Tree Routing Day - Outgoing System Greeting (OGM) Lunch (Noon) - Outgoing System Greeting (OGM) Night - - Outgoing System Greeting (OGM) Holiday - Outgoing System Greeting (OGM) Temporary - Outgoing System Message (OGM) XBLUE Networks...
  • Page 21 Introduction LED’s on the X-50 System TABLE 2.4 LED Function LED Name Status Description Power Blue Power is On Power is Off Flashing X-50 is rebooting Wireless Blue Wireless LAN initialization successful Wireless LAN not operational “TEL” Port Blue Single Line Telephone is Busy...
  • Page 22 Introduction Notes: XBLUE Networks...

  • Page 23: System Specifications

    Operating Temperature 32° F to 95 ° F Storage Temperature 32° F to 95 ° F Operating Humidity 10% to 80% - Non Condensing Storage Temperature 10% to 80% - Non Condensing System Power 12 Volts - 1.5A XBLUE Networks...
  • Page 24 Antenna 5dbi single pole TABLE 2.5 Default LAN and WAN Ports IP Address Description X-50 192.168.10.1 Do not use IP Address 192.168.1.254 - it is reserved for the ’s DSP. Using this port will result in erratic operation. DHCP The WAN port is set to DHCP and will connect to an existing network and can be set to DHCP, Static or PPPoE.
  • Page 25 System Specifications TABLE 2.7 X-50 System Capacities Capacity Interface Port Description RJ11 Allowing 6 PSTN lines and simultaneously sessions RJ11 Connected a Single Line (Analog) Telephone Connect a printer to be shared by devices on the LAN Wireless LAN - 802.11b, 802.11g and 802.11n...
  • Page 26 Drop rate will be dropped. RFC 3246 Expedited Forwarding has the characteristics of low delay, low loss, and low jitter, making it suitable for Voice, Video and other real-time services. XBLUE Networks...
  • Page 27 Network Time Protocol ensures that the time is synchronized all along the Packet Switching Network. RFC 793 Transmission Control Protocol provides the reliability that Internet Protocol (IP) does not, making it suitable for applications such as File Transfer and E-mail. XBLUE Networks...
  • Page 28 RIP v1, v2 RFC 1058, 2453 Routing Information Protocol used in Local and Wide Area Networks to limit the number of hops allowed in a path from source to destination. Maximum number is 15 hops. CLIP Calling Line Identification Presentation XBLUE Networks...

  • Page 29: System Feature Description Table

    Class of Service page 35 Soft (Interactive) Keys page 42 Conference page 36 Speed Dial page 42 Day & Night Service Mode page 36 Station Lock page 42 Daylight Savings Time page 36 Station Message Detailed Recording page 43 XBLUE Networks...
  • Page 30 FAX Detection page 37 Uniform Distribution/Hung Group (UCD) page 44 Flexible Numbering Plan page 38 UCD - Agent Login/Logout Call Reroute page 44 X-50 X-50 page 38 Virtual Mailbox (Extension) page 44 Hot Dial Keypad page 38 Voice Mail page 44...

  • Page 31: Access Control Browser

    Run Diagnostics with technical support engineer on the phone Only one Administrator can log into the X-50 at one time. Additional attempts to enter the administration area will be denied until the original administrator has exited and three minutes have elapses.

  • Page 32: Answer Position

    Each menu has the ability to play five; day, lunch, night, holiday and temporary outgoing messages (OGM) based on the time of day or day of week. The X-50 VoIP Telephone System also supports single digital dialing and menu trees.

  • Page 33: Automatic Line Select (Hot Line)

    This is especially helpful when callers disconnect the call while they are on hold. The system receives a timed disconnect signal, which matches the preprogrammed Call Abandon Time, from the telephone line provider and forces the telephone line on-hook. XBLUE Networks...

  • Page 34: Call Forward

    Park often called orbit, is a way of placing a call on hold where anyone within the system can access that call by dialing a park pickup code. The Park location is usually the same as the extension number. XBLUE Networks...

  • Page 35: Call Pickup Group

    The Call Restriction table allows the administrator to enter a range of digits (From - To), Trunk Access, Class of Service (COS). The X-50 VoIP Telephone System has eight classes of service zero (0) which has no restrictions and seven which is the most restrictive.

  • Page 36: Conference

    Enabling this feature could cause unwanted long distance charges, which are the sole responsibility of the owner of the system. Direct Telephone Line Access Each extension can program any programmable button to be a direct access to a PSTN or SIP Trunk telephone line. XBLUE Networks...

  • Page 37: Distinctive Ringing

    Mail Transport Protocol (SMTP) to send the voice mail message as a standard WAV file, which can be reviewed by most smart phones or multimedia Personal Computers. FAX/Modem Detection The X-50 supports both FAX (T.38) and Modem detection and auto-fallback to G711, from an analog telephone line to the Single Line Port. Flash...

  • Page 38: Flexible Numbering Plan

    X-50 X-50 Each X-50 VoIP Telephone System can be one of ten systems that creates a voice network. Once connected, extensions will be able to dial directly to extensions on the network. For example, if an extension (111) in Boston wanted to call an extension (211) in San Francisco they would dial 211.

  • Page 39: Line Group

    Line Group Each telephone line in the X-50 is assigned to one of four line or trunk groups, which are used to group similar trunks together. For example, all PSTN lines in group 1 and SIP trunks in group 2, etc.

  • Page 40: Night Service

    Night Service The X-50 VoIP Telephone System can operate in two modes; day service and night service. Night service can be used to change the extension Class of Service as well as the system ring scheme and Auto Attendant message.

  • Page 41: Pause Insertion

    Pause is a momentary delay in dialing when placing an outgoing PSTN or SIP Trunk Line from a stored number such as a speed bin. In addition, the X-50 system will automatically enter a momentary pause when an international number is dialed.

  • Page 42: Registration Server

    Feature Description Registration Server The X-50 VoIP Telephone System acts like a registrar server for both SIP telephone endpoints and SIP trunks, which eliminates any possibility of a numbering conflict. Remote Management The X-50 VoIP Telephone System combines both Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of the Register requests.

  • Page 43: Station Message Detailed Recording (Smdr)

    Class of Service. Trunk Group All trunks are automatically placed into one of four trunk groups, which are used to group trunks (PSTN or SIP) with “like” programming such a local and long distance. XBLUE Networks...

  • Page 44: Unified Call Distribution (Udc) Or Hunt Group

    Virtual Extension (Phantom) The X-50 VoIP Telephone System has 40 special virtual mailbox or phantom extensions. They are used for personnel that do not require a physical telephone but need to be visible within the system. They can also be used as group mailboxes allowing multiple people to share the same mailbox.

  • Page 45: Wizard Setup

    Wizard Setup The X-50 system, at factory default, starts with a step by step setup wizard. From the wizard screen, the administrator can load an existing configuration or select to use the step by step questions and answers. There are eight programming parameters that make up the setup wizard.
  • Page 46 Feature Description Notes: XBLUE Networks...

  • Page 47: Telephone Feature Description Table

    Description Table Telephone Feature Description Table Although the X-50 system uses standard SIP protocol it also has some special features that only work with the X2020 SIP Telephone Endpoints. Several of these features can be programmed or changed using either the Telephone or System Graphical User Interface (GUI) If the feature is programmed using the System GUI - the column labeled GUI will have an •...
  • Page 48 Call Forward - Direct *21+t+D page 55 0=ICM 1=Outside 2=Both EXT or Voicemail or UCD Cancel **21 Call Forward - Busy *22 + t + D page 55 0=ICM 1=Outside 2=Both EXT or VVA or UCD Cancel **22 XBLUE Networks...
  • Page 49 Call Forward - Follow Me - From the new *25 + t + Ext + * + pswd page 55 extension..0=ICM 1=Outside 2=Both Ext= The Extension Number pswd The voicemail password Default is 0000 Cancel **25 + Ext + * + pswd XBLUE Networks...
  • Page 50 X2020 only page 59 Call Park/Call Park Answer Defined by Numbering Plan (The page 60 default is 731, 732, 733 and 734) Call Pickup *53 + Extension page 60 Call Waiting page 60 Cancel **98 Call Block page 61 XBLUE Networks...
  • Page 51 02=Trunk Number (PSTN or SIP Trunk) 03=Call Park Dial Code 04=Feature Key (Feature Access Code) 05=Others (such as outside num- ber) 06=Do Not Disturb) 07=Live Record 08=Virutal Mailbox Extension Feature Reset *69 + ad-pswd page 63 ad-pswd= admin password XBLUE Networks...
  • Page 52 *792 - Night Mode *793 - Time Mode Telephone Line Flash page 72 Transfer Recall page 73 Volume Control page 73 Web management page 73 Some features require two buttons, one to activate and one to cancel a feature. XBLUE Networks...

  • Page 53: Agent Log On/Off Ucd Group

    4. There is no visual indication (lamp or LCD) when an agent is logged off. Alphanumeric Backlit Display Description The XBLUE X2020 telephone comes standard with a backlit graphic LCD display that supports 64 alphanumeric characters. Operation: Notes: XBLUE Networks...

  • Page 54: Automatic Hold

    1. This will work when the user is on a Telephone Line or Intercom call 2. Automatic Hold can be disabled by the administrator in the X-50 system. It is found in the “Programmable Line Key” parameter in the “Voice” --> “Phone Section”.

  • Page 55: Call Forward Forking

    Operation: There are two programming procedures. One for internal and one for external. These can also be programmed using a standard Internet Web Browser. XBLUE Networks...
  • Page 56 *21 2 450 - Direct Forward to VM, *22 2 124 - Busy call forward to extension 124 To Cancel the Forwarding any Forwarding Dial - ** + CFW Cancel Example ** 21 - Cancel Direct Call Forward XBLUE Networks...
  • Page 57 1 for outside line • 2 for both intercom and outside line • EXT = The Extension Number • pswd = • The extension password (Default 0000) • To Disable enter ** + 25 + Extension Number + * + Password XBLUE Networks...
  • Page 58 To Cancel the Forwarding any External Forwarding Dial - ** + CFW Notes: 1. Follow me forward is an intercom function only. 2. Direct call forward overrides all other forwarding, followed by DND and then busy/no answer forwarding. XBLUE Networks...

  • Page 59: Call Hold

    1. When using an analog (Single Line) telephone without a “Flash” key may cause erratic operation. 2. Music on Hold is a file that is stored in the X-50 System and not in the telephone. If using the X2020 telephone on a different gateway, Music on Hold may not work the same way.

  • Page 60: Call Park

    To enable call waiting - allows a second call to ring at the user’s extension - dial *98 To disable call waiting - does not allow a second call to ring at their extension - dial **98 Notes: 1. This feature is only available for the X2020 SIP telephone. XBLUE Networks...

  • Page 61: Call Blocking

    Notes: 1. This feature is accessed through the menu on the LCD Display. 2. When using PSTN lines, the dB (Volume) level may be lower when in a conference. XBLUE Networks...

  • Page 62: Class Of Service Traveling

    1. In the event that both a telephone line and a telephone is set to have a distinctive ring, the telephone line ring assignment takes precedence. Priority of distinctive ringing: Caller ID Ring type is referenced first Telephone line ringing is referenced second Telephone extension is referenced third XBLUE Networks...

  • Page 63: Do Not Disturb (Dnd)

    All programmed call forwarding is removed • DND is disabled • The extension (Agent) is logged into all programmed groups • Auto Answer is disabled • All programmed Distribution List are deleted • Notes: 1. This is good when troubleshooting extension anomalies XBLUE Networks...

  • Page 64: Feature (Flexible) Button Programming

    TABLE 4.1 Dialing Codes BN Program BN Number Others Page Code Enter the following code to create a Call Park button on button 1 - on the telephone: TABLE 4.2 Dialing Codes BN Program BN Number Call Park Park Location Code XBLUE Networks...
  • Page 65 Night mode. Enter the following code to create a Service Mode button on button 5 of the Operator’s Sidecar This will be the top button, on the left side: TABLE 4.8 Dialing Codes BN Program BN Number Feature Buttons Feature Code *790 XBLUE Networks...

  • Page 66: Feature Button Reset

    Description: The feature is used to bring the programmed buttons back to factory default. If the X2020 is connected to the X- 50 system the telephone will reference the X-50 for the currrent default button settings. Operation: Dial *68 + the extension (mailbox) password to default the programmable feature button...

  • Page 67: Multi-Line Appearance

    Operation: When making an outside call, the user may press one of the programmed telephone line button and then dial the desired telephone number or just dial the telephone number and let the X-50 system automatically route the call. Notes:...

  • Page 68: On-Hook Dialing

    Description: This feature allows the user to enter a code to allow or deny paging at their extension. Operation: To enable paging deny (thus block paging) dial *99 To disable paging deny (thus allowing paging) dial **99 Notes: XBLUE Networks...

  • Page 69: Phonebook

    “SW Upgrade” tab and then click on the “Backup” button. Be sure to locate the file where it is easy to locate should it be needed. Click on the “Backup Button” and save it in a location that is easy to locate when needed. XBLUE Networks...
  • Page 70 Click on “OK” to complete the the upload or “Cancel” to stop the upload. • Click on the Phonebook tab, and then the Public Page tab. If the file format is correct, the informaiotn will • be visible. If the numbers are not visible recheck the file format. Notes: XBLUE Networks...

  • Page 71: Phone Lock/Unlock

    Plug and Play Description: When connecting an X2020 to the X-50 system over the LAN it will automatically authenticate and be assigned an extension number and activate the mailbox. An extension connecting over the WAN port will also automatically authenticate, be assigned an extension number, and activate the mailbox but requires some basic programming.

  • Page 72: Service Mode

    While on a telephone line call, X2020 telephone users may press the software button under the word “Flash”. Notes: 1. When using an analog (Single Line) telephone without a “Flash” key may cause erratic operation. 2. Use *790 when programming a button to toggle between day and night modes. XBLUE Networks...

  • Page 73: Transfer

    The X2020 can be programmed using the LCD menu or using a standard Internet Web Browser, such as Windows Internet Explorer. Operation: Enter the IP Address in the browser address bar to access the Web interface page for programming. Notes: XBLUE Networks...
  • Page 74 Telephone Feature Description Table Notes: XBLUE Networks...

  • Page 75: Installation Planning

    3. The X-50 should not be installed where it will be exposed to direct sunlight or heat. 4. Do not install the X-50 close to or in a strong magnetic field, such as those generated by heavy motors, televisions, copy machines or some kitchen appliances. Ideally, the X-50 should be installed in an electrically noise-free environment to avoid interference.

  • Page 76: Where To Begin

    Installation Where to begin The X-50 can be mounted in one of three different ways, virticall, horizontally, or wall mounted. See “Wall Mount Template” for wall mounting in structions Vertically Horizontally For best results; If using PSTN telephone lines the X-50 should be installed near where they enter the building, •...
  • Page 77 1. Will this system be a standalone system or part of a voice network? This will help determine the numbering plan and the LAN/WAN requirements. If the X-50 is going to be a standalone system, the default numbering plan should be fine. However, if the system is going to be connected to a voice network, the numbering plan may need to be modified to allow direct dialing to specific locations.
  • Page 78 5. Will the system join an existing network or will it be on it’s own network? If joining an existing network, Connect the WAN port of the X-50 to the current network. It will then act as both a WAN and a LAN. Also, if there is more than one wireless device make sure that they are not all using the same channel.
  • Page 79 In addition, it has both a LAN and a WAN port, which may be connected to an existing network as well as a Wireless LAN. Therefore, the X-50 will need to be located in an area that will allow it to be connected to both the PSTN telephone lines and any existing network switch, router or gateway.

  • Page 80: Installing The X-50 Voip Telephone System

    Connect a PC to the X-50 LAN Port, using the supplied Patch Cable and then power up the X-50 system. If the user’s PC is set to DHCP, it will connect to the X-50 and the two devices will become a network.

  • Page 81: Getting Started

    6 Programming Wizard Getting Started The X-50 is a fully functioning Voice over Internet Protocol (VoIP) Gateway and router, which is ® programmed using a standard Internet browser such as Microsoft’s Internet Explorer . Any computer with a Network Interface Card (NIC), connected to a TCP/IP network, can be used to program the X- 50 VoIP Telephone System.

  • Page 82: Setup Wizard Tabs

    Programming Wizard The Setup Wizard guides the administrator through the required setup parameters to make the X-50 operational. The Setup Wizard must be completed at least once, before gaining access to the “Advanced Setup” programming area. If any of the parameters are unknown, just press “Next” and continue. All of these parameters can be adjusted later using the “Advanced Setup”...

  • Page 83: Wan Port Settings

    ISP it is probably easier to leave this set to automatic. WAN Services • Enable Firewall - Although nothing is 100% safe against malicious network attacks, keeping the firewall enabled, should minimize the effectiveness of these attacks. XBLUE Networks...
  • Page 84 Programming Wizard XBLUE Networks...
  • Page 85 IP Address, which they often reserve for printers, servers, routers, and gateways. • Internet IP Address - Enter the IP address that will be used to identify the X-50 system. • Subnet Mask - when using “Static IP Address” the Subnet Mask will have to be entered by the administrator.
  • Page 86 Point-to-Point Protocol over Ethernet (PPPOE) The WAN Port of the X-50 can also be set to PPPoE. In this case, the Internet Service Provider (ISP) will supply the administrator with a User Name and Password (most likely it will be case sensitive), which is required when connecting the WAN port to the Internet.
  • Page 87 The X-50 system is a gateway, which joins two or more different types of networks together, such as WAN, LAN and PSTN. If the X-50 system is connected to the ISP through a bridge to allow for connecting to external devices. The LAN Address will be set to 192.168.10.1 and it is set to be the network’s DHCP Server.
  • Page 88 Manually entered. If there is a single Subnet, the entry will be 255.255.255.0. • Universal Plug and Play (UPnP) - When enabled, the X-50 will recognize any device that is connected to the LAN port and begins broadcast UPnP protocol.
  • Page 89 Programming Wizard Wireless Basics The X-50 is equipped with a wireless router, which allows wireless devices to connect using 802.11b, 802.11g and 802.11n protocol speeds. • Enable Wireless - The wireless router is enabled at default, and can be disabled by un-checking this parameter.
  • Page 90 Programming Wizard Internet Time The X-50 can be set to synchronize its date and time with specific sites found on the internet. This is referred to as “Network Time Protocol (NTP)”. • The X-50 allows for up to five different time server locations to be used to synchronize the time.
  • Page 91 (101) and the ending extension number (125), as well as the day and night operator extension or extensions. In addition, the X-50 includes one FXS (Single Line - analog - Telephone) which has a default number of 125 and the number to be dialed to ring the operator (0);...
  • Page 92 5022 6022 7022 8022 9022 123123 1023 1523 2023 3023 4023 5023 6023 7023 8023 9023 124124 1024 1524 2024 3024 4024 5024 6024 7024 8024 9024 125125 1025 1525 2025 3025 4025 5025 6025 7025 8025 9025 XBLUE Networks...
  • Page 93 Because the WAN port authenticates first, remote workers may change their extension number when the system is reset. XBLUE Networks...
  • Page 94 However, this may not always be the case, and although we do our best to integrate all SIP Trunks, there is no guarantee, written or implied, that every SIP IP Trunk provider will work with the X-50.
  • Page 95 Register Expires - If “Register Status” is set to “On” this timer will be referenced and it is how often the X-50 will send a signal to the Registrar Server in order to keep the information current. If there is no reply within the programmed time, at default 60 seconds, the connection is terminated.
  • Page 96 Outgoing Caller ID - Enter the telephone number that the SIP Trunk will send when the entered DID extension makes an outoing call. • Display Name - Enter the name that the SIP Trunk will send when the entered DID extension makes an outgoing call. XBLUE Networks...
  • Page 97 For example, if the main number of another system on the voice network is dialed, that number can be deleted, and a new number can be inserted. The Call Routing Tables are also used to direct three or four digit dialing between X-50 VoIP Telephone Systems. XBLUE Networks...
  • Page 98 480 will be deleted. Any 10 digit number that has 602 and 623 as an area code, all 10 digits will be dialed. All other 10 digit numbers regardless of area code will receive a 1 before sending the call to the telephone line. Scottsdale, AZ XBLUE Networks...
  • Page 99 Calls can be routed to a specific telephone line, 1 through 6, a SIP IP Line, 1 through 8, between other X-50 systems using the IGW group, or a group can be created using either telephone lines or SIP IP Trunk Lines, or a combination of both.
  • Page 100 Complete the Setup Wizard by selecting the “Save & Reboot” to save the changes or “Exit & Reboot” to discard the changes. Select the “Back” button to modify any parameters that may need to be changed before completing the wizard. XBLUE Networks...

  • Page 101: Advanced Programming

    7 Advanced Programming Advanced Programming Using an Internet browser enter the X-50 VoIP Telephone System’s IP Address. The default LAN IP Address is set to 192.168.10.1. This will bring up the Login window The default login is: admin2583 The default Password is: 000000...
  • Page 102 Advanced Programming There are eight major sections that make up the programming parameters of the X-50 VoIP Telephone System. Two sections, “Device Info”, which shows current network status of the gateway and “Diagnostics”, which shows WAN/LAN, Wireless, Pinging the Default Gateway and the DNS station as well as the current status of the FXO - Telephone Lines, SIP IP Trunks, the Auto Attendant Ports, and the FXS - Single Line Telephone.

  • Page 103: Device Information

    X-50 VoIP Telephone System. The “Device Info” page is a quick way to determine the current status of the X-50, and a great troubleshooting tool. However, these pages are only for reference, nothing can be changed or programmed.
  • Page 104 Advanced Programming This page shows the software versions and the hardwares’ physical addresses as well as the LAN and WAN port IP Addresses and the Date & time. Device Information XBLUE Networks...
  • Page 105 Advanced Programming The current settings for the LAN and WAN ports are found in the Statistics folder. These Pages show how many packets have been received and transmitted. This information is invaluable when troubleshooting. XBLUE Networks...
  • Page 106 Advanced Programming WAN port staticts. XBLUE Networks...
  • Page 107 The Route table shows the destination, Gateway and Subnet Mask IP Addresses as well as the Flag, metric and Interface. Flags Meaning Rejected Gateway Host Reinstate Dynamic Redirect Modified (Redirect) Interface - Type of connection - LAN or WAN • XBLUE Networks...
  • Page 108 Advanced Programming The Address Resolution Protocol (ARP) table is where the X-50 catalogs the IP address of a device with its physical Hardware (MAC) address. In addition, this page shows which device (LAN or WAN) is using the specific IP Address.
  • Page 109 Advanced Programming The Dynamic Host Configuration Protocol (DHCP) table shows how many devices are connected to the X-50 VoIP Telephone System. In addition, it shows the MAC Address, IP Address, and the remaining length of the lease. Host Name - The “name” of the device connected to the network.

  • Page 110: Advanced Setup Wan

    At default, the WAN Port is set to Automatic Configuration - DHCP. Dynamic Host Control Protocol (DHCP) allows the WAN Port of the X-50 to automatically receive an IP and Subnet Mask Address as well as locate and join the network’s default gateway or router.
  • Page 111 X-50. Network administrators often reserve specific IP Addresses for servers, routers, and gateways. In addition, when using a static IP address, it is easier to connect to the X-50 for programming, especially when programming through Network Address Translation (NAT).
  • Page 112 Static DNS 1 & 2 - The Static DNS address maybe required by the Internet Service Provider (ISP). If • not, the default gateway address can be used. WAN Services Enable Firewall - Although nothing is 100% safe against malicious network attacks, keeping the firewall • enabled, will minimize the effectiveness of these attacks. XBLUE Networks...
  • Page 113 Point-to-Point Protocol over Ethernet (PPPOE) The WAN Port of the X-50 can also be set to PPPoE. In this case, the Internet Service Provider (ISP) will supply the administrator with a specific User Name and Password (most likely it will be case sensitive), which is required when connect the WAN port to the Internet.
  • Page 114 Local Area Network (LAN) When the X-50 comes on line the Local Area Network (LAN) IP Address will be set to “192.168.10.1” and the Subnet Mask will be set to “255.255.255.0”. However, this may have been changed during the Setup Wizard.
  • Page 115 IP Address. Once assigned, no other device on the network can have the same IP Address, or the system will work erratically. The default IP Address is 192.168.10.254 Universal Plug and Play (UPnP) - When enabled, the X-50 will recognize any device that is connected to •...

  • Page 116: Advanced Nat

    IP Address of 192.168.10.20, Office access to a device in the office with an I address of 72.77.21.99. This gives remote locations the ability access and program a specific device, such as the X-50, from a remote location. Home XBLUE Networks...
  • Page 117 IP address is normally the computer or device on the LAN network that is running a specific application or game. When the WAN IP Address is presented to the X-50 system, the informaiton is compared to this table and when a match is found, it will be redirected to entered internal IP address Select Virtual Server Setup, and then select “Add”...
  • Page 118 Protocol - Select the protocol to be used TCP, UDP or Both. • Internal Port Start - This port should match the external Port Start entry • Internal Port End - This Port should match the External Port End entry • XBLUE Networks...
  • Page 119 The trigger port end, cannot exceed 400 ports more than the trigger port start. Select Port Triggering Setup and then select “Add” to add ports or “Remove” to remove ports from the current list. XBLUE Networks...
  • Page 120 Open Port Start - Enter the internal start port that will be opened in the firewall. • Open Port End - Enter the internal end port that will be opened in the firewall. • Open Protocol - Select the protocol, TCP, UDP or Both, that will be opened • XBLUE Networks...
  • Page 121 However, the most common use for the “DMZ” is to systemically place a server or gateway directly onto the Internet without requiring a class “A” or “B” address. Placing a server or gateway may open the network to malicious network attacks. XBLUE Networks...
  • Page 122 Advanced Programming Enter the IP Address of the device to be placed into the “DMZ”. XBLUE Networks...

  • Page 123: Security

    - Dynamic DNS • Incoming and outgoing Filters are used to direct specific packets to the programmed location based on a set of parameters. This type of filtering is commonly used with games to facilitate the movement of IP packets. XBLUE Networks...
  • Page 124 Advanced Programming Outgoing Filtering Select Outgoing IP Filtering Setup, and then select “Add” to add IP Address or “Remove” to remove IP Addresses from the current list. XBLUE Networks...
  • Page 125 Each of these parameters are check, if one of the parameters does not match, the packet is released, otherwise the next parameter will be checked. The action will only take place if all of the parameters are found to be true. XBLUE Networks...
  • Page 126 Advanced Programming Incoming Filtering Select Incoming IP Filtering Setup, and then select “Add” to add IP Address or “Remove” to remove IP Addresses from the current list. XBLUE Networks...
  • Page 127 Each of these parameters are check, if one of the parameters does not match, the packet is released, otherwise the next parameter will be checked. The action will only take place if all of the parameters are found to be true. XBLUE Networks...
  • Page 128 Before beginning to do any restriction programming it is a good idea to gather some information, such as the MAC Addresses of each device to be programmed and all URL’s to be allowed or blocked. XBLUE Networks...
  • Page 129 Start and End blocking time - Enter the time to start and end blocking the entered device. The Device will • not have access to the Internet during the entered time. There can be a maximum of 16 Parental Controls established for each X-50 System. • XBLUE Networks...
  • Page 130 This allows the administrator to enter the name of a Website, such as AOL Instant Messaging, rather than the actual IP Address “xxx.xxx.xxx.xxx”. Select Parental Control, URL Filtering and then select “Add” to enter a URL Filtering rule. Select whether to “Exclude” or “Include” entered URL Address XBLUE Networks...
  • Page 131 Enter the Port Number, if different from Port 80, to be Included or Excluded by this entry. The port may be • one of the “Well Known Ports” or a specific port such as “AOL Instant Messaging Port 531”. XBLUE Networks...

  • Page 132: Quality Of Service (Qos)

    Moreover, the X-50 does not guarantee voice quality. Voice quality is a function of the network, network devices, data integrity and sufficient bandwidth to handle the networks’...
  • Page 133 Advanced Programming DSCP (Differentiated Services Code Point) Once enabled, press “Apply/Save” and the following window will open: XBLUE Networks...
  • Page 134 Expedited Forwarding has the characteristics of low delay, low loss, and low jitter, making it suitable for • Voice, Video and other real-time services. To avoid larger delays, it is important not to use Expedited Forwarding for more than 1/3 of the network traffic. XBLUE Networks...
  • Page 135 Disabled - IP Packets will not be analyzed or prioritized • Upstream Bandwidth - This feature is used to determine the size of the upstream information • Downstream Bandwidth - This feature is used to determine the size of the downstream information • XBLUE Networks...

  • Page 136: Routing

    Advanced Programming Routing Device Info • Advanced • - LAN • - WAN • - NAT • - Security • - Quality of Service • - Routing • - Static Route • • - Dynamic DNS • XBLUE Networks...
  • Page 137 Select Static Route, and then select “Add” to the static routing address, select “save” to active the route. Enter the Destination Network Address • Enter the Subnet Mask of the Destination Network Address • Enter the Gateway IP Address • Select if the routing will be sent through the WAN/eth0 or the LAN/br0 • XBLUE Networks...
  • Page 138 Destination Network Address - Enter the Destination Network IP Address • Subnet Mask - Enter the Destination Network Subnet Mask • Use Interface - Select between WAN and LAN • Use Gateway/IP Address - Enter the Gateway IP Address • XBLUE Networks...

  • Page 139: Dynamic Dns

    However, Dynamic DNS requires the device (server, gateway, router etc.) to run a special software application that continuously identifies the individual unit to the remote DNS Server, allowing the IP address to change without disrupting service. The X-50 has two Dynamic DNS software applications pre-loaded; DynDNS.org and TZO. XBLUE Networks...
  • Page 140 Advanced Programming Select Dynamic DNS, and then select “Add” to enable Dynamic DNS. Press “Save” to retain the changes. XBLUE Networks...
  • Page 141 Select the DDNS Provider (DynDNS.org or TSO) • Enter the name that will be associated to the Dynamic IP Address • Select Between “WAN/eth0” and “LAN/bro0” • DynDNS Settings - Enter the User Name and Password associated with the DNS account. • XBLUE Networks...

  • Page 142: Universal Plug And Play (Upnp)

    Universal Plug and Play (UPnP) Universal Plug and Play is a set of protocols created specifically to allow devices on a peer to peer network, generally using either TCP port 5000 or UDP port 1900, to connect seamlessly and simplify their implementation. XBLUE Networks...

  • Page 143: File Server

    This future feature will allow the administrator share the contents of an external hard drive by connecting one to the USB port on the X-50 system. Service Name - Enter the name that will be used when on the network to identify the storage area •...

  • Page 144: Printer Server

    Advanced Programming Printer Server The X-50 system can work as a print server, which allows other members of the workgroup to share the printer connected to the USB port. Enter the name of the printer, such as CanonPrinter, that will be shared in the workgroup •...

  • Page 145: Wireless Programming

    8 Wireless Programming Wireless Programming Integrated in the X-50 is an 802.11a, 802.11b, 802.11g and 802.11n wireless gateway. This gateway can be used by standard computing devices as well as 802.11 communications devices. At default the wireless interface is enabled, but unsecured. It is very important that security is enabled prior to going on line and although nothing is 100% safe against malicious network attacks, enabling security will minimize the effectiveness of any attacks.

  • Page 146: Basic

    Being able to connect to a wireless gateway can be easy and convenient. And Wireless connections are now reaching speeds comparable to a wired connections. However, wireless gateways are easy to locate and join, with or without the administrator’s permission, so please enable Wireless Security as soon as possible. Primary Wireless Network Programming Paramerters XBLUE Networks...
  • Page 147 BSSID - Basic Service Set IDentifier is set to the Media Access Control (MAC) address of the X-50 • gateway. This is a fixed parameter that cannot be modified. Country - Select the country that the X-50 system will be installed. Based on the country select, the X-50 • will automatically set the wireless channel.

  • Page 148: Additional Networks

    Do consider changing the SSID every few months • Hidden - Hide Access Point - It is possible to enable the wireless but not broadcast the name (SSID). • Select the Checkbox to enable “Hide Access Point”, i.e. make it invisible or undetectable. XBLUE Networks...
  • Page 149 • Maximum of 16 clients can be authenticated at one time. BSSID - Basic Service Set IDentifier is set to the Media Access Control (MAC) address of the X-50 • gateway. This is a fixed parameter that cannot be modified.

  • Page 150: Security

    The goal of any security is to deny access to unwanted intruders. The X-50 has several different security protocols. Once the security protocol is selected it is very easy to connected authorized clients.
  • Page 151 Wireless Programming For more advanced network administrators the X-50 comes with 9 different types of security protocols, and it has Wi- Fi Protected Setup (WPS), which is an easy and fast way to establish wireless security. Network Authentication - Using the drop down menu select which security protocol will be used At default, Network Authentication is set to “Open”...
  • Page 152 This is done in the application layer, using UDP packets. – RADIUS Port The “Well Known Ports” for sending UDP packets are 1812 and 1645 depending on the • network installation and the server. XBLUE Networks...
  • Page 153 • be automatically granted access, by selecting “Yes”. Select “No” to disconnect all current wireless devices. Access Point PIN - Personal Idendtifcation Number - The X-50 system generates a PIN to be used to • authenticate clients on the network.
  • Page 154 MAC Filtering Select “Wireless MAC Filtering”, and then select “Add” to add a MAC address or “Remove” to remove servers from the current list. Click on disable, allow, or deny and then click on add an entry. XBLUE Networks...
  • Page 155 A computer’s MAC Address is easily found by going to the Command Prompt, “Start --> Accessories --> Run” type CMD, and press enter. Type [ipconfig /all] and press enter. The MAC Address will probably be written as xx-xx-xx-xx-xx-xx. Enter the MAC Address for each client device and press save. • XBLUE Networks...

  • Page 156: Wireless Bridge

    Wireless Bridge The X-50 can be set as an Access Point or a Wireless Bridge. A wireless access point allows other devices to access the wireless network. Whereas a Wireless Bridge, wirelessly bridges two sections of a network and also allows wired access to both sides of the connection.
  • Page 157 If disabled, then no action is needed • Select between Wireless Access Point and Wireless Bridge • Select enabled and enter the SSID and MAC Address or select Enabled (Scan) to have the X-50 locate the • correct wireless device. XBLUE Networks...

  • Page 158: Advanced

    Station Info • Power Saving • Several of the advanced wireless parameters are programmed in this area. Band - 2.4 GHz • Broadcast band based of the country selection • Channel default 6 based on the country selection • XBLUE Networks...
  • Page 159 Automatic Channel Timer (min) - Number of minutes between spectrum scans. • When “Channel” is set to Auto, the X-50 searches for the best channel in the specified timeframe. • 802.11n/EWC - This setting automatically uses 802.11n support or disables it.
  • Page 160 WMM No Acknnowledgement - When disabled, this feature sends wireless confirmaiton packets, • however, when disabled it will not send the packets causing less wireless transmission. WMM APSD - (Automatic Power Save Delivery) allows SIP telephone endpoints to work in low power • consumption mode. XBLUE Networks...

  • Page 161: Station Info

    If Unauthorized wireless devices are seen, when reviewing this page, it is a good idea to change the security and reboot the X-50 VoIP Telephone System which will remove the unauthorized devices. XBLUE Networks...

  • Page 162: Power Saving

    Wireless Power Saving gives the administrator the ability to turn off the WLAN interface at a specific the preprogrammed time. The time must be entered in 24 hour format, where 07:00 is used for 7:00 am and 17:30 is used for 5:30 pm. XBLUE Networks...

  • Page 163: Xblue Wireless Universal Adapter

    Because there is not always an Ethernet port where you want to put a telephone, XBLUE suggests an XBLUE Wireless Universal Adapter. Just program the wireless adapter to connect to the X-50, and then connect the adapter to the network port of the X2020. The phone will authenticate to the X-50 just like a wired telephone.
  • Page 164 Wireless Programming Notes: XBLUE Networks...

  • Page 165: Voice

    Device Info • Advanced Setup • Wireless • Voice • + Phone • + Trunk • + System • + Voicemail • - STUN • - Registered Phone • Management • Diagnostics • Logout • XBLUE Networks...

  • Page 166: Phone Extension

    • Management • Diagnostics • Logout • During the Setup Wizard, some of the default Voice settings may have been changed. Therefore, this manual will show what the defaults are without any changes from the Initial Setup Wizard. XBLUE Networks...

  • Page 167: Sip Authentication

    SIP extension. In addition, each extension is assigned a day and a night class of service, which controls the extension’s dialing privileges. The Extension Number entered here must be within the numbering range as it is defined in the Numbering Plan See page 189. XBLUE Networks...
  • Page 168 FXS Phone - • FXS phone is the extension number of the Single Line Telephone Port in the X-50 VoIP • Telephone System. Although the extension number cannot be changed here, the extension’s name and the day and night classes of service are defined here.

  • Page 169: Extension Line Keys

    Telephone Feature Code Section, a one touch Do Not Disturb (DND) button, a live record button - allowing users to record live conversations on the fly, or it could be programmed as “Others”, which allows the administrator to program a virtual extension, UCD group, etc. XBLUE Networks...
  • Page 170 Live Record - Select Live Record to allow the user to record a live conversation with the press of a single • button. Others - Select Others to enter other dial codes such as a UCD group, Page group, etc. • XBLUE Networks...

  • Page 171: Trunk

    A trunk also known as a Telephone or Central Office (CO) Line, provides access to the Public Switch Telephone Network (PSTN). The X-50 offers two different types of Trunks; POTS and SIP. There are six (6) POTS (Plain Old Telephone Service) Trunks, which are analog lines that are usually connected to a traditional telephone line provider, such as a home telephone line.
  • Page 172 50 VoIP Telephone System. Each SIP trunk is assigned a special authentication ID and Password, that systemically connects them from the SIP Telephone Line provider to the X-50 VoIP Telephone System using the broadband (Internet) Connection. Once programmed, the X-50 system and the SIP trunks remain “connected”...

  • Page 173: Sip Trunks

    Voice SIP Trunks The X-50 comes equipped to support eight SIP IP Trunks and fifty Direct Inward Dial (DID) numbers. SIP Trunks are not physically connected, they authenticate over the Internet. Thus, the voice quality of these line are directly related to the ISP speed.
  • Page 174 Register Expires - If “Register Status” is set to “On” this timer will be referenced and it is how often the • X-50 will send a signal to the Registrar Server in order to keep the information current. If there is no reply within the programmed time, at default 60 seconds, the connection is terminated.
  • Page 175 RPort - When enabled, the client is behind Network Address Translation (NAT), the Rport will allow SIP • proxy to append the public IP address the NAT port, and transer the SIP message to the correct location. XBLUE Networks...

  • Page 176: Direct Inward Dial

    Display Name - This is the name that will be displayed when the DID Trunk rings the Extension. • Trunk - Group - Use the dropdown menu when assigning a DID Trunk to a Trunk Group. The SIP Trunk • must be marked as “DID Yes”. XBLUE Networks...

  • Page 177: Trunk Groups

    Trunk Groups The X-50 VoIP Telephone System has four (4) Trunk Groups, each that support one or more trunks. Trunk Groups are used to group trunks that are used in similar ways, such as local and long distance trunks. At default, all of the “PSTN”...
  • Page 178 Access Priority - Select which type of trunk to be access first when making a call - IP Trunk first or PSTN • first Search Order - Select which order, highest to lowest (decreasing) or lowest to highest (Increasing) the • trunks will be accessed. XBLUE Networks...

  • Page 179: Answer Position

    • ring when a call is placed into the system. - Auto Attendant - The X-50 can be programmed to answer with an automated (receptionist) • attendant, which can answer calls and allow them to dial their desired location. Each call is answered by a day or night outgoing message (OGM), which will play depending on the time of day and day of week.
  • Page 180 (Linear). When set to Linear, a no answer time, if enabled, will determine when to hunt to the next extension. See System - Numbering Plan (see page 189 ) to set up UCD Groups. XBLUE Networks...

  • Page 181: Call Routing Rules

    Call Routing is used to automatically direct dialed numbers through a specific trunk, trunk group, or through another X-50 system. The rule will only be followed if all aspects of the rule are “true”, otherwise it is ignored. Enter the information that will make up the rule and press “Add”.
  • Page 182 480 will be deleted. Any 10 digit number that has 602 and 623 as an area code, all 10 digits will be dialed. All other 10 digit numbers regard- less of area code will receive a 1 before sending the call to the telephone line. Scottsdale, AZ XBLUE Networks...

  • Page 183: Call Restriction Rules

    The call restriction table allows the administrator to enter up to 13 digits that when dialed can be allowed or denied. The X-50 system allows the administrator to select which tables’ rules will be referenced first the allow or the deny table.
  • Page 184 Trunk Access (Yes/No) - This allows or deny’s the call to have access to a Trunk, when the digits are • dialed. COS - Class of Service - Select the Class of Service that will be applied to a call that matches the entry. • XBLUE Networks...
  • Page 185 “Line Selection” parameter. Using the drop down menu, select which way the call should be directed when a match is found. Calls • can be directed through the first PSTN line, First SIP Trunk or through an idle PSTN lines. XBLUE Networks...

  • Page 186: System

    - Registered Phone • Management • Diagnostics • Logout • During the Setup Wizard, some of the default Numbering settings may have been changed. Therefore, this manual will show what the defaults are without any changes from the Setup Wizard. XBLUE Networks...

  • Page 187: Numbering Plan

    Operator speed-dial number, at default is set to Zero (0) and can be directed to any extension within the • numbering plan. At default the extension is set to 101 for both day and night, but can be changed by pressing the configuraiton button. XBLUE Networks...
  • Page 188 Start PSTN Line Number - The X-50 has 6 PSTN lines, numbered 701, 701,702, 703, 704 and 705. • Start IP Trunk Number - The X-50 has 8 SIP Trunks, number 711, 712, 713, 714, 715, 716, 717 and •...

  • Page 189: Numbering Plan

    Voice Start Paging Group Number - The X-50 has three paging groups, each with the ability to have up to 24 • LAN, WAN or both extension types. Enter up to 24 extensions in a group. Using the drop down menu, select LAN/WAN or Both (all extensions must be in the same •...
  • Page 190 Voice The X-50 has 4 UCD groups, each can be programmed as an All Ring (rings all extensions • within the group), Linear (if a busy extension is found it will hunt to another group, but will not continue to hunt if the extension rings), or Distributed (rings the extension that is on-hook and idle the longest.
  • Page 191 Press “Save Settings” to save the programming and “Back” to return to the main Numbering Plan Programming page. Start Call Park Number - The X-50 system allows calls to be placed into a park or orbit location in the •...

  • Page 192: Service Mode

    Define each day with a “Start” and an “End” time. A start time of 00:00 and an end time of 00:00 • results in no change of status. The system can be placed into Day Mode • The system can be placed into Night Mode • XBLUE Networks...

  • Page 193: Transmission

    Voice Transmission The transmission area of programming is used to set the country that the unit will be installed and the signalling protocol that will be used. At default, the X-50 is set to North America. XBLUE Networks...
  • Page 194 However, the X-50 has the ability to compensate for other types of Caller ID Protocol - FSK before ring, FSK after ring, DTMF before ring, DTMF after ring. Interdigit Timeout - At default the X-50 is set to 5 seconds, and adjustable from 2 to 9 seconds. •...
  • Page 195 Release Guard Time - This timer is a noise sensitivity adjustment timer used to eliminate false • disconnects. At default it is set to 1.0 and can be set from 1.0, 1.5, 2.0, 2.5, 3.0. Increase this timer to ignor noise on the telephone lines to avoid erroneous disconnects. XBLUE Networks...

  • Page 196: Internet Gateway Group Voice Network

    This parameter is used when connecting multiple systems creating to create a voice Network or Campus Environment. The X-50 can be part of a 10 system voice network. One system is a “Master System” and requires a static IP Address the remaining 9 are “Slave” systems do not require static IP addresses.
  • Page 197 Voice Voice Network XBLUE Networks...

  • Page 198: Station Message Detail Recording (Smdr)

    Station Message Detail Recording (SMDR) The X-50 system has the ability to record call statics for incoming, outgoing, or both types of calls. Select View to review the list or configure, to configure how SMDR will be recorded in the system.

  • Page 199: Smdr Configuration

    Start Time - A New SMDR record will be created after a call has been active for the entered time. • Log Mode - Select between, local, remote, both to create a new SMDR record or enter None to disable • SMDR. XBLUE Networks...

  • Page 200: Smdr View

    Type - Select to report on an Incoming or Outgoing call or Both. • Trunk - Select to report on Just SIP Trunks, PSTN telephone lines or both • Month - Report on all months (View only) • XBLUE Networks...

  • Page 201: Ucd Call Log

    Uniform Call Distribution Group Report The UCD Group, often called Unified Call Distribution or UCD, allows callers to ring into a group of “Agents”, which can be internal or external (Remote Worker). This log shows any calls that were unanswered. XBLUE Networks...

  • Page 202: Voicemail

    Logout • The X-50 system comes complete with an integrated Auto Attendant (Automated or Virtual Receptionist) and Voicemail system. The system can be programmed to answer with the Automated Attendant, bypassing the traditional attendant, allowing callers to dial digits and route their call to the appropriate destination. Each extension in the system can be assigned a mailbox so that they may receive private messages.

  • Page 203: Auto Attendant

    Auto Attendant Voicemail General Settings Admin Password - At default, the X-50 systems’ password is 000000. Highlight the password and then • enter a new 6 digit (000000 - 999999) password. This password will also be used when accessing the administrator mailbox to record system outgoing message (OGM).

  • Page 204: Single Digit Dialing Table

    Single Digit Dialing Table The X-50 system is equipped with ten (10) Single Digit Dial Menus that allows the administrator to program menu trees which are a series of choices that a caller can dial to process their call more efficently. For example, a main greeting may instruct the caller to dial 1 for sales, which accesses menu 2.
  • Page 205 Press the “Back” button to return to the “General” voicemial programming menu Greetiing Mode - The system can be manually placed into Temporary or Holiday mode, or remain in • working mode to allow the clock to automatically switch between Day, Night and Holiday modes. XBLUE Networks...

  • Page 206: Voicemail

    If no DTMF tone is entered, the call will be disconnected. Voicemail Tag - The tag is what is shown when an E-mail arrives at its destination. • E-mail Header - The header is the information that is shown on the “Subject” line of the E-mail. • XBLUE Networks...

  • Page 207: House Keeping

    Voice House Keeping Select the time of day and day of week that the system should do maintenience, deleting old messages • and doublechecking message waiting indication, etc. XBLUE Networks...

  • Page 208: Phone Extension

    E-mail Address - Enter the E-mail address for the user of this extension. SMTP Settings in “General • Settings” must be programmed, or this will not work. Prompt Language - Select the language prompts to be used with this user. • XBLUE Networks...
  • Page 209 Each extension has the abilty to create three private distribution list, each with up to 10 members. This will allow the extension user to send a single voicemail message to multiple extension users at one time. Distribution Lists Enter the desired extension number into one or more distribution lists. • XBLUE Networks...

  • Page 210: Virtual Extension

    Virtual Extension The X-50 system can have up to 50 virtual or phantom extensions, which are users that do not have a physical telephone, but want to have a mailbox on the system. Once a virtual number is assigned it can be used as an answer position, DID Routing position, and the callers will be sent directly to the mailbox.

  • Page 211: Update Moh File

    Voice Update MOH File Click on Browse to select a different Music on Hold file to play to callers on hold. XBLUE Networks...

  • Page 212: Holiday Settings

    If the holiday lasts for two or more days enter each day individually. For example, if January 1, 2 and 3 were all holidays, each day will be entered individually. On/Off duty - Select on duty if the system should process the entered date or off duty to ignore the • entry. XBLUE Networks...

  • Page 213: Advanced

    Voice Advanced Opens the X-50 FTP site to view the voicemail files Click on “Browse Voicemail File” to view the files. WARNING - Any changes made in this page may result in erratic operation. DO NOT make changes unless instructed to do so by a quilified technical support representative.

  • Page 214: Stun

    Voice STUN Use STUN (Session Traversal Utilities for NAT) to support remote phones that are installed behind NAT or a firewall. XBLUE Networks...

  • Page 215: Registered Phones

    Click on “Link to Phone” to make any adjustments to an individual telephone. • Note: The “Link to Phone” feature was designed for connection within the same subnet and may not work when connecting through a firewall or NAT or WAN port. XBLUE Networks...
  • Page 216 Voice Notes: XBLUE Networks...

  • Page 217: 10 Management

    Mobile Network • Voice • Management • + Settings • - System Log • - TR-069 Client • + Time Settings • + Access Control • - PTC • - Update Software • - Reboot • Diagnostics • Logout XBLUE Networks...

  • Page 218: Settings

    - Backup • - Update • - Restore Default • - System Log • - TR-069 Client • + Time Settings • + Access Control • - PTC • - Update Software • - Reboot • Diagnostics • Logout XBLUE Networks...
  • Page 219 Management Settings The settings area allows the administrator to create a backup, update the system, and restore the system to factory default. Backup Click on the “Backup Settings” button to create a back up of the system. XBLUE Networks...

  • Page 220: Settings

    Use Update to restore a previouly back up. • Click on the Browse button and select the file to be used • Click on Update Settings Note: The system will reboot, which will take about 2 minutes after the backup is restored. XBLUE Networks...

  • Page 221: Restore Default

    Management Restore Default Use the “Restore Default Settings” to return the system back to factory default. All programmed parameters will be restored to the factory default settings and “Initial Startup Wizard” will be activated. XBLUE Networks...

  • Page 222: System Log

    Enable or Disable the Log • Log Level - Select between Emergency, Alert, Critical, Error, Warning, Notice, Informational or Debugging. Each selection in the list, in decending order, adds more informaiton to the log. Select the level of information that is needed. XBLUE Networks...
  • Page 223 • Mode - Local or Remote - Local mode is used to debug the system that the administrator is currently logged into. Remote mode is used to debug any system within the voice network. XBLUE Networks...
  • Page 224 Management TR 069 TR-069 is the protocol for Wide Area Networks (WAN) Management which defines the auto configuration of a server. XBLUE Networks...

  • Page 225: Time Settings

    + Time Settings • - Internet Time • - Daylight Saving time • + Access Control • - PTC • - Update Software • - Reboot • Diagnostics • Logout These settings may have been changed during the Setup Wizard XBLUE Networks...
  • Page 226 Management Time Settings The X-50 system has the ability to synchronize the date and time with up to five different time servers, and it can be set to use automatic daylight savings time rules. Internet Time • First (second, thrid, forth, fifth) NTP time serve. Only if the current server is unavailable will the next one be referenced.
  • Page 227 Management Manual Date and Time Settings XBLUE Networks...
  • Page 228 Management Daylight Saving Time The X-50 system can be set to use automatic daylight savings or it can be set to manual. XBLUE Networks...
  • Page 229 Mobile Network • Voice • Management • + Settings • - System Log • - TR-069 Client • + Time Settings • + Access Control • - PTC • - Update Software • - Reboot • Diagnostics • Logout XBLUE Networks...

  • Page 230: Access Control

    Access control is used to control access to the gateway. Web Port • Select the port to be used when accessing the Web Port. At default it is set to port 80. Note: Changing this port may affect the operation of the system XBLUE Networks...

  • Page 231: Passwords

    Management Passwords The X-50 has three different levels of passwords, Admin, Support and User. TABLE 10.1 Passwords User Name Password Interface Access admin2583 000000 LAN/WAN Full - Admin Programming user user WAN Only Limited - System Admin support support WAN Only...

  • Page 232: Ptc Configuration

    Management PTC Configuration XBLUE Networks...

  • Page 233: Update Software

    Management Update Software Select update software to update the software on the X-50 VoIP Telephone System. Note: For best results the upgrade file must be stored on a local PC Hard drive. The upgrade procedure should only be done through the LAN port, Do no attempt this through the WAN port.

  • Page 234: Reboot

    Management Reboot Use the Reboot page to reboot the gateway. Once the gateway begins, it will take about 2 minutes to complete the reboot process. If the software was upgraded, the reboot may take longer. XBLUE Networks...

  • Page 235: System Diagnostics

    “Test your network Connection”, “Test the status of the PSTN Line”, “Test the status of IP Trunk Line”, “Test the status of Auto Attendant (AA) Line” and “Test the status of the FXS”. Device Info • Advanced Setup • Wireless • Mobile Network • Voice • Diagnostics • Logout • XBLUE Networks...
  • Page 236 Diagnostics The Diagnostic Page shows the status of the X-50 system. “Pass” indicates that the system is connected and operating correctly. “Failed” indicates that the network is not connected. PSTN Line, IP Trunkk Line, Auto Attendant line, or FXS line will show when they are “Idle” or “Busy”. If needed, press the “Disconnect”...

  • Page 237: Getting To Know Your Voice Mailbox

    A complete Voicemail and Auto Attendant come standard with the X-50 VoIP Telephone System. When the X2020 telephone is connected to an X-50 VoIP Telephone System, it can access voicemail by pressing the message button, which the button with an envelope.

  • Page 238: Setting Up Your Voice Mailbox

    Press 2 - Delete all Voice Mail Messages (New and Saved) • Press 3 - Record your personal greeting • Press 4 - Change your mailbox password • Press 5 - Record your mailbox name • Press 6 - Send a voicemail message to another extension • XBLUE Networks...

  • Page 239: Remote Message Pickup

    Voicemail Remote Message Pickup Messages, new and saved, may be picked up from a remote location. Call into the system and when the Auto Attendant answers..Press * • Dial the mailbox number • Enter your password • XBLUE Networks...
  • Page 240 Remote Message Pickup...

  • Page 241: Voicemail Administration

    In the Answer Position the auto attendant can be set with a “Menu Tree”. A menu tree allows callers to route their call by dialing the digits associated with their choice. Each Menu can have its own personalized greeting, explaining what the caller should dial to find their desired person. XBLUE Networks...
  • Page 242 Voicemail Administration...

  • Page 243: Glossary

    When using remote workers or joining a voice network the ISP units must be set as a bridge, and the X-50 system is used at the router.
  • Page 244 Internet (WAN), or when separating a normal LAN from wireless guests. Generally, a gateway will have at least one each WAN and LAN port. IGMP – Internet Group Management Protocol – The protocol that manages multicast groups to more effi- ciently stream multicast groups, such as Video and Gaming. XBLUE Networks...
  • Page 245 This address is usually assigned at the factory where the device is built. Unlike an IP or Subnet Mask address, the MAC address does not change, which is critically important when using Dynamic Host Configuration Protocol (DHCP). A MAC address consists of 6 octets in hexadecimal format and looks like xx:xx:xx:xx:xx:xx (00-01- 43-65-a0-e4). XBLUE Networks...
  • Page 246 IP Address. It is this protocol that makes it possible to share one published Internet address with multiple internal LAN devices. NIC – Network Interface Card – Any device that connects to a network requires either a wired or wireless Net- work Interface Card. Each NIC has its own unique Media Access Control (MAC) address. XBLUE Networks...
  • Page 247 “ATM”, where the DSL modem encapsulates PPP packets inside ATM cells and send them over a WAN Connection. – – Password Authentication Protocol This requires the requesting device to send an un-encrypted authen- tication, which must contain both the ID and password, to the local router when attempting to connect. XBLUE Networks...
  • Page 248 SSL – – Secure Sockets Layer is one of the cryptographic protocols (type of encryption) used to provide security over an IP network such as the Internet. Generally, SSL uses port 443. XBLUE Networks...
  • Page 249 A WAN network devices to share and access files through a series of wires known as a “Network”. A WAN is used with multiple locations, and has no physical boundaries. It is actually possible to have a WAN that spans the globe. XBLUE Networks...
  • Page 250 This is done in the application layer, using UDP packets. • RADIUS Port – The “Well Known Ports” for sending UDP packets are 1812 and 1645 depending on the network installation and the server. XBLUE Networks...
  • Page 251 5900 Virtual Network Computing (VNC) - Apple Remote Desktop 5938 Team Viewer Remote Desktop (Unofficial) 6891 - 6900 Windows Live Messenger - File Transfer (Unofficial) 6901 Windows Live MEssenger - Voice (Unofficial) 8008 HTTP Alternate 23399 Skype (Unofficial) XBLUE Networks...
  • Page 252 - WMM is the standard which was created to define QOS with WiFi Networks and is used to improve audio, video and Voice applications transmitted over WiFi. WWW – World Wide Web – The world wide web is the generic name for the Internet. XBLUE Networks...

  • Page 253: Index

    Automatic Channel Timer 159 Category 3 79 Automatic Configuration 110 Category 5 76, 79 Automatic Daylight Savings 230 Category 5E 76, 79 Automatic Hold 48, 54 Category 6 76, 79 Automatic Power Save Delivery 160 Central Office 245 XBLUE Networks...
  • Page 254 Enable Wireless Multicast Forwarding 147, 149 Dial Wait Time 197 Environmental 23 DID 173, 178 Ethernet Cable 79 Destination 96 Extensible Authentication Protocol 152 DID Number 178 Extension Direct Inward Dial 82 Extension Number 91 Display Name 178 Ringing 181 XBLUE Networks...
  • Page 255 IP Settings 85 Holiday Schedule Settings 214 IP Trunk Number 190 Host Name 109 IP Trunks 82 Hot Spot 147 ISP 79, 83, 85, 86, 87, 111, 113, 115, 247 House Keeping 209 Hunt Group 191 Jitter 134, 247, 250 XBLUE Networks...
  • Page 256 Minimal Expire 170 Paging Group 191 MSCHAPS 250 PAP 86, 113, 249 Multi-Line Appearance 52, 67 Parental Control 123, 128, 130 Music on Hold 213 Days of the Week 129 Mute 52, 67 MAC Addresses 128 Maximum Controls 129 XBLUE Networks...

  • Page 257: Phone Extension

    Service Name 143 PTC Configuration 234 Service Set IDentifier 89, 147, 148, 250 Public Service Telephone Network 250 Session Initiated Protocol 13, 250 Public Switch Telephone Network 173, 250 Session Timeout 177 Public Switched Telephone Network Session Timer 18 XBLUE Networks...
  • Page 258 Traveling Class of Service 31 SMTP Server Port 208 Trunk SMTP Support SSL 208 Central Office Line 173 Source IP Address 127 Trunk Access 186 Speed Dial 193 Trunk Group 190 SSID 89, 147, 148, 157, 250 DID 178 SSL 250 XBLUE Networks...
  • Page 259 RTS Threshold 159 Voice over IP 251 Security 150 Voicemail 239 Security Protocol 151 Distribution Lists 211 Station Info 161 Email Address 210 Transmit Power 159 FTP view 215 WPA-PSK 152 Mailbox Wireless Access Point 89, 154, 156, 157 XBLUE Networks...
  • Page 260 Wired Equivalent Privacy 152, 252 Wireless Security 123 WPA 152, 252 WPA2 152, 252 WLAN 162 WMF 147, 149 WMM 147, 149, 160 Workgroup 143 World Wide Web 254 WPA 152, 252 WPA2 152, 252 WPS 151 www 254 XBLUE Networks...

Table of Contents