Xblue Networks X16 User Manual
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Xblue Networks X16 User Manual

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XBLUE Networks
16
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Telephone User guide

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Summary of Contents for Xblue Networks X16

  • Page 1 XBLUE Networks Telephone User guide...
  • Page 2 The information contained in this document is subject to change without notice and should not be construed as a commitment by XBLUE Networks, LLC,; XBLUE Networks, reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.

  • Page 3: Table Of Contents

    Table of Contents TABLE OF CONTENTS ..................... 3 NOTICES ........................ 6 FCC INFORMATION ....................6 INTRODUCTION ..................... 7 FEATURES......................7 X16 T ..............8 ETTING TO KNOW THE ELEPHONE X16 D ..............8 ETTING TO KNOW THE ISPLAYS DEFAULT BUTTON LAYOUT ..................9 ....................
  • Page 4 X16 User Guide ..............26 ROGRAMMABLE EATURE UTTONS Programming Steps ..................27 FEATURES......................28 ................28 ESCRIPTION AND PERATION ......................28 ................28 NSWERING ACHINE MULATION ) ............28 TTENDANT OICE TANDARD LCD D ..................29 ACKLIT ISPLAY ......................29 ICK UP ......................29 IMER ID (T 1 & T 2)........29...
  • Page 5 .......................37 AUSE ) ............38 ERSONAL AILBOX OICE TANDARD ..................38 HONE IALING ) .................38 RIVACY RIVACY ELEASE (12) ................38 ROGRAMMABLE BUTTONS ) ................38 EDIAL UMBER EDIAL ) ................38 LERT UTED INGING ) ................39 INGING AUDIBLE AND VISUAL ..................39 INGER OLUME ONTROL ....................39 ONITOR ) ..............39...

  • Page 6: Notices

    68.316 of Part 68 FCC Rules and Regulations. UL/CSA Safety Compliance: The X16 system has met all safety requires, and found to be in compliance with the Underwriters Laboratories (UL) 60950-1. Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public.

  • Page 7: Introduction

    Introduction The X16 system is a full featured, next generation, multi-line business telephone system ideal for both home and small office environments. It comes equipped to interface with 4 Central Office (CO) Lines, equipped to receive Caller ID, and sixteen (16) proprietary digital telephone endpoints.

  • Page 8: Getting To Know The X16 Displays

    X16 User Guide X16 Telephone Tour Backlit Display Navigation Keys Integrated Headset Programmable Keys Speakerphone Button Getting to know the X16 Displays Time, Date and Day Extension New Voicemail Number Phone Book Line Keys Caller ID Log Program Key Issue 2...

  • Page 9: Default Button Layout

    Default Button Layout CO Lines with Integrated Programmable 12 Key Dial Pad Feature Buttons Fixed Keys: Delete, Conference, Feature, Transfer, Redial, Hold, Mute and Speaker Navigation keys Scroll left or right to update the LCD Display. Scroll Up Voice Mail Access Backup a level Scroll Right Scroll Left...

  • Page 10: Getting Started

    X16 User Guide Getting Started Congratulations on purchasing your new XBLUE Networks communications server. This state of the art server incorporates easy to use features, in a comprehensive telephone and voice mail system. Answering a call There are two types of calls; intercom and network. Calls from one extension to another extension are considered intercom calls.

  • Page 11: Telephone Line (Co Line)

    Telephone Line (CO Line) When placing a network call, Telephone Company, press the line button or dial 9 to access a line. You can speak on the speakerphone, or lift the handset to speak privately. Line buttons that are unlit are free to use. If they are lit blue they are busy and the line that you selected will be lit green.

  • Page 12: Ringing Volume

    X16 User Guide Ringing Volume While your telephone is idle or ringing, use the volume up key to increase or the volume down key to decrease the ringing volume. Speakerphone Intercom Volume While using your speakerphone, use the volume up key to increase or the volume down key to decrease the speakerphone volume.

  • Page 13: Phone Book

    Phone Book There are fifty phone book locations, each can up to 24 digits, and a name of up to 16 characters. Last Selection  View Records: Add New Record Next Selection Phone Book View Records  Press the Phone book button to view the phone book records. ...

  • Page 14: Add New Record

    X16 User Guide  To delete all records, scroll to the end of the list and press the delete button. Use the up or down arrow to select “Yes” to delete or “No” to save the records. Add New Record...

  • Page 15: Caller Id

    Press Done – Press the navigation up or down key to change to “Cancel” press the center to advance to the next or cancel. Caller ID Caller ID is a standard feature of the system. When received from the telephone network, it will identify caller and synchronize the date and time of the system.

  • Page 16: Navigating Through Caller Id

    X16 User Guide Navigating through Caller ID Oldest Number More Information Select Most Recent Press the Caller ID button and the use the up or down navigation keys to scroll through the list of inbound Caller ID calls. Press the select button to dial the displayed telephone number.

  • Page 17: Receiving Caller Id

    3) While on a CO Line call, press the Left or Right navigation key to display the CID of another ringing CO line. The number “Lx” where x = the CO Line number will be displayed on the upper right side of the display. AUTO MUTE 913-599-2583L1 XBLUE Networks 17 - Issue 2...

  • Page 18: Voice Mail

    X16 User Guide Voice mail The center navigation button is equipped with a Light Emitting Diode (LED) which flashes when you have a new voice mail message. At default the LED will be lit indicating that the extension is forwarded to voice mail.

  • Page 19: Programming

    Programming The system has two areas of programming; Phone (extension) and System. The Phone Setup programming parameters only affects the extension that is doing the programming; whereas, the system programming parameters affect the whole system. From an Idle telephone press the program button 01:16A 12/10 SUN Program Button Press the center navigation key to select “Phone Setup”...

  • Page 20: Program Navigation

    X16 User Guide Program Navigation Scroll Up Voice Mail Access Fwd to VM (lit) Backup a level Scroll Right Scroll Left OK/Select/Confirm Scroll Down Feature Default (shown in bold) Language English, French, Spanish Feature Key Extension No. 301 – 399...

  • Page 21: Phone Setup

    Phone Setup Phone Setup – The parameters are used by AUTO MUTE Phone Setup the end user to customize their telephones. Language – Each telephone user can select AUTO MUTE Language between three different languages; English, =English Spanish, and French. Feature Key –...
  • Page 22 X16 User Guide Preference Call – The user can select from AUTO MUTE Preference Call accessing a CO Line or Intercom when going off hook. Line Selection – Each digital telephone AUTO MUTE Line Selection endpoint user can set their telephone to directly access a CO Line or group of lines.
  • Page 23 Ringer Type – Each extension user can select AUTO MUTE Ringer Type from 6 different ring tones for each of the 6 CO Lines. Press the navigation key up or down to scroll through the different tones. Line1 Ring Type =Type-1 Line2 Ring Type =Type-1...
  • Page 24 X16 User Guide Forward Destination – Extension users may AUTO MUTE FWD Destination select from three destinations; Off, Voice Mail, External Call and Trunk2Trunk. Off – Calls will not forward Voice Mail – Calls will be forwarded to the AUTO MUTE FWD Destination =Off users‟...
  • Page 25 Personal OGM – This greeting is heard by a caller once they are forwarded to someone‟s AUTO MUTE Personal OGM voice mailbox. Press the Select button to Play Play and Stop the playing message. Press the up button to re-record the Outgoing Message. User Name –...

  • Page 26: Programmable Feature Buttons

    X16 User Guide Programmable Feature Buttons Each digital telephone endpoint has twelve (12) programmable feature buttons, which can be customized by each extension user. There are three programmable feature button categories. Selections Description DSS/BLF Key Direct Station Select (DSS) – allows extension users to press one button to dial another extension.

  • Page 27: Programming Steps

    Programming Steps Step 1 – Press the programming button Step 2 – Select phone setup Step 3 – Press the select (center) navigation key Step 4 – Press the down navigation key and select “Feature Key” Step 5 – Press the center navigation button to begin Step 6 –...

  • Page 28: Features

    X16 User Guide Features Description and Operation All Page At default, one of the flexible buttons is preprogrammed as an “All Page” button. From an idle telephone you may press this button or dial the feature code Feature “ + ” to page someone through all of the telephone speakers. The paged party can answer the page, while active, by pressing the “All Page”...

  • Page 29: Backlit Blue Lcd Display

    Backlit Blue LCD Display Each digital telephone endpoint (speakerphone) comes equipped with a backlit display, which can be programmed to go into power saver after it has being idle for 60 seconds. The backlit display is immediately activated whenever an action such as ringing, going off hook or pressing any of the fixed or preprogrammed buttons, is taken.

  • Page 30: Co Line Busy/Idle Status (Led)

    X16 User Guide CO Line Busy/Idle Status (LED) Each CO Line button has an associated dual color Light Emitting Diode (LED), which lights when the line is in use and remains unlit when the line is idle. When the user presses a Line button the LED will illuminate green (I-use) on their telephone and blue (busy) on all telephones.

  • Page 31: Conference - Express Conference

    Conference – Express Conference Express Conference is a quick and easy way to allow another extension to join in on an existing CO Line call. While speaking with an outside party, the extension user presses the Line button, which is lit green, allowing another party to press the busy (lit blue) line button on their telephone and join in on the existing conversation.

  • Page 32: Direct Mailbox Transfer - Voice Mail (Standard)

    X16 User Guide Direct Mailbox Transfer - Voice Mail (Standard) Callers may be transferred directly into another extension‟s voice mailbox, so that the caller does not have to wait for the telephone to ring before forwarding. Outside Calls While speaking with the outside caller Press your voice mail button –...

  • Page 33: Flash

    Flash Feature + ) is used to invoke features on telephone lines The flash command ( such as call waiting and three-way calling. The Flash command may be programmed on one of the programmable buttons. Flash Timer This adjustable timer is used to compensate for telephone network variations. Forward Calls can be forwarded to one of three destinations;...

  • Page 34: Hands Free Calling

    X16 User Guide This feature is considered disabled if no number is entered in the “FWD Programming Feature Buttons” field. At default the “External” transfer will release after 3 minutes. Use the following codes to extend the length of the call ...

  • Page 35: Hold

    that headset can be enabled and disabled as needed. In addition, a headset must be plugged in to enable or disable the headset mode. The voice quality and performance of headsets may vary Note: Hold Extension users may place Telephone Company central office line calls on hold allowing them to be picked up at other extensions.

  • Page 36: Memo Recording - Voice Mail (Standard)

    X16 User Guide telephone will retain the call. When the call is disconnected, the line will return to idle. Memo Recording - Voice Mail (Standard) The voice mail is equipped to record a memo, or a meeting in an office, by pressing the preprogrammed Record button.

  • Page 37: Muted Ring (Ring Alert)

    Muted Ring (Ring Alert) Extensions that are programmed to ring, but are currently on a telephone line or extension call, will receive a 1-second beep every 5 seconds until the line is forwarded or answered by another extension. This feature can be disabled, so no beep is heard by setting the “2 Call Beep”, found in “Phone Setup”...

  • Page 38: Personal Mailbox - Voice Mail (Standard)

    X16 User Guide Personal Mailbox - Voice Mail (Standard) Extension users have a voice mailbox that can be programmed to play a personal outgoing message which will be heard by callers when they are redirected to your mailbox. Phone Book Dialing Each extension has a personal phone book, which stores up to 50 entries with name and number and when accessed the list is presented in alphabetical order.

  • Page 39: Ringing (Audible And Visual)

    Ringing (audible and visual) When an extension is ringing, there will be an audible sound, which can be adjusted from very low to very loud and a visual indication, flashing LED, to indicate that the extension is ringing. Ringer Volume Control Using the digital telephone endpoint‟s volume up and down keys, an extension user may adjust the ringing volume of their telephone, while the call is ringing.

  • Page 40: Tone/Pulse

    X16 User Guide Tone/Pulse The system can accommodate either DTMF Tone or Dial Pulse dialing. Transfer – Extension to Extension Telephone Company (CO) Line Calls answered at one extension can be transferred to another extension in the system. To transfer a call:...

  • Page 41: Waiting Time

    Calls between extensions are answered hands free and will not forward to  voicemail. To forward intercom calls to voicemail, press the “ ” key, which will force the extension to start ringing. Voice Mail (Standard) Each extension has a personal voice mailbox. The extension user‟s “Outgoing Message”...

  • Page 42: Lamps On Phone

    X16 User Guide Wink 3 0.250 sec off, 0.250 sec on, 0.250 sec off, 0.250 sec on, 0.250 sec off, 0.750 sec on, repeating. Lamps on Phone CO Line Status My Station Other Stations Idle Unlit Unlit In-Use Lit Green (I-Use)

  • Page 43: Ringing Cadence

    Ringing Cadence CO Ring Synchronized with CO Ringing Intercom Ringing 0.25 on, 0.25 off, 0.25 on, 1.25 sec off repeating. Transfer/Recall 1 sec on, 1 sec off, repeating Hold Reminder 1100Hz, 0.05 on/off, 4 beeps Privacy Release 1100Hz, 0.2 sec on/off, 1 beep Privacy Recover 1100Hz, 0.2 sec on/off, 2 beep Call Waiting Beep...

  • Page 44: Voice Mail

    X16 User Guide Voice Mail The System comes equipped with a 4 channel auto attendant and voice mail system, which can answer up to 4 different calls simultaneously. Auto Attendant The system can be programmed to answer in “Auto Attendant” mode.

  • Page 45: Answering Machine Emulation (Ame)

    Answering Machine Emulation (AME) This feature “Mimics” the call screening feature of an answering machine. Five seconds after a call is answered by an extension users‟ voice mailbox, that user can monitor/screen the caller as they leave a message. The extension user will receive a warning tone, which indicates that a caller has been answered by their voice mailbox.

  • Page 46: Deleting Messages

    X16 User Guide Notes: Messages will play in order that they are received. While a message is playing, use the up or down navigation key to scroll through Pause, Volume, and Exit. Press the select navigation button to select, the desired action.
  • Page 47 Use the up or down navigation buttons to scroll through the programming choices, Press the center navigation button to select the “Personal OGM” parameter. Personal OGM AUTO MUTE Clear My VMSG Press the center navigation button to select “Play” to listen to the current message.

  • Page 48: Remote Commands

    X16 User Guide Remote Commands Mailboxes may be accessed from outside of the system using a telephone with ® standard DTMF (Touchtone ) dialing. Remote Access Call into the system and let the Auto Attendant answer the call and then dial the desired extension number.

  • Page 49: Index

    Index 49 - Issue 2...
  • Page 50 Outside Calls, 31 All Page, 28, 41 Direct Station Select, 10, 32 Answer a Call, 10 Answering Machine Emulation, 28, Distinctive Ringing, 32 DND, 41 Auto Attendant, 28 Do Not Disturb, 32 FCC Information, 6 Voice Mail, 28 Feature Button, 10 Automatic Daylight Savings Caller ID, 31 Features, 7...
  • Page 51 Speakerphone, 12 Privacy Release, 30, 37 Introduction, 7 Programmable Buttons, 38 Programmable Feature Button Lamp Cadence, 41 DSS/BLF Key, 26 Lamps on Phone, 41 Feature Keys, 26 Idle Display, 43 Programming Steps, 27 SPD Key, 26 Line Status Detection, 35 Mailboxes Programming Remote Commands, 48...
  • Page 52 X16 User Guide Outgoing Message, 46 Time in Display, 39 Transfer, 39 Personal Mailbox, 37 Call Transfer, 39 Play Messages, 37 Direct to Voice Mail, 39 Play New Messages, 45 Troubleshooting Quick Start Guide, 46 Remote Commands, 48 LCD Idle Mode, 43...

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