Table of Contents
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Table of Contents
Related Manuals for Xblue Networks X16 plus
Summary of Contents for Xblue Networks X16 plus
- Page 1 plus plus & X16 -HYBRID Administration Manual Page 1 of 54 Rev. 1.1.4...
- Page 2 This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface.
- Page 3 Revision and Amendment Records Revision # Description Date 1.0.0 1. Release the first revision Oct. 25, 2021 1.0.1 1. Remove ATA Nov. 8, 2021 2. Add Auto Attendant function at 3.1 plus 3. Change to be X16 1.0.2 1. Add XD10/PSTN & IP Phone/Trunk Diagnostic Dec.
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Page 4: Table Of Contents
X16plus Administration Manual Table Of Contents Introduction ..............................5 Interfaces ..............................5 plus Getting to Know the X16 ........................... 6 plus System Features ..........................7 Auto Attendant ............................7 Auto Provision ............................12 Area Code .............................. 14 Basic Call .............................. 16 Call Abandon ............................ -
Page 5: Introduction
X16plus Administration Manual Introduction plus The XBLUE X16 business telephone system is a feature rich hybrid system delivering BOTH standard business telephone system functions AND business VOIP system plus functions. The XBLUE X16 is capable of whatever technology best suits your needs. plus delivers PBX features such as an auto-attendant, voice mail, multi-line appearances, conference room with up to 16-parties if using one room only, intercom,... -
Page 6: Getting To Know The X16
X16plus Administration Manual plus Getting to Know the X16 plus Connector Panel of X16 1.1.1. Port Definitions: Label Function WAN Port. RJ-45 (Ethernet) connector: Connects to a cable plus modem LAN port. This facilitates connection to the X16 a PC and web browser connected to that same LAN segment. Connection to your Internet modem also allows proper time updates and updating the server software when desired/required. -
Page 7: X16 Plus System Features
X16plus Administration Manual plus System Features Auto Attendant plus The X16 Auto Attendant enhances business productivity by providing either a full-time answering automated attendant to handle all incoming system calls or part-time answering automated attendant to handle calls when no one is available. •... - Page 8 X16plus Administration Manual • Record Auto Attendant Digital extension press [fx] + # + 0 LCD show: Check Password P S W D b k s p s h o w c h g Input "9999", press button under [show]. Service mode S V C MOD E...
- Page 9 X16plus Administration Manual 10106 r e c o r d p l a y n e x t Press button under [record] to record waiting message. 2.1.6 Waiting message 6. WAITING MSG 10201 r e c o r d p l a y n e x t Press button under [record] to record busy message.
- Page 10 X16plus Administration Manual • Auto Attendant default voice Name ID Default Voice Day Greeting (10001) Hello, your call has been answered by the Voice Processing System. This system can quickly get your call to the extension that you wish. You may dial that extension now, or press 0 (zero) for the attendant.
- Page 11 X16plus Administration Manual Other Auto Attendant settings image 5.3.1 Call Handing • VAA and Voice mail Settings Name Description Day/ Noon/ Night Mode Normal operator: If incoming user does not dial any digits or receive error numbers, trunk call will transfer to operator. Normal Disconnect: If incoming user does not dial any digits, trunk call will be released.
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Page 12: Auto Provision
X16plus Administration Manual Auto Provision • Auto Provision Service ◼ X16 plus provides Auto Provision services for IP Phones such as Xblue IP8g plus and IP9g. Only connects in X16 LAN side. ◼ X16 plus Auto Provision supports upload config template for IP8g or IP9g. update is successful, the system will restart all IP8g or IP9g phones that were registered. - Page 13 X16plus Administration Manual information and show in image 4.1.2 as follows: (X4U means IP9G) image 4.1.2-1 Auto Provision plus can configure the IP Phone by clicking on the row of device information, Then the IP Phone configuration settings will be shown as the following. image 4.1.2-2 Auto Provision Set SIP1 phone number and DSS key.
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Page 14: Area Code
X16plus Administration Manual Area Code plus The X16 provides 1 home area code and 5 local area codes which are programmable in image 5.7.2 image 5.7.2 Area Code • Home and Local Area Codes Name Description Home Area Code Program Home Area Code (1~3 digits) Local Area Code 1 Program Local Area Code 1 (1~3 digits) Local Area Code 2... - Page 15 X16plus Administration Manual Caller Number Length User doesn’t set User has set Home/Local Area Code Home/Local Area Code Length is 1 ~ 6, 8, and 9 No Change No Change No Change No Change Number is DDN Length is 7 (1) Ringing mode: (1) Ringing mode: Show 7-digit.
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Page 16: Basic Call
X16plus Administration Manual Basic Call To make an intercom call, dial an extension number (XD10 or IP phone). To make an outside call, dial a PSTN, an IP Trunk or a Trunk Group number first. After hearing dial tone, dial the phone number. Call Abandon plus For each PSTN call, X16... -
Page 17: Caller Id Detection
X16plus Administration Manual image 5.5.1 Toll Restriction Name Description From / To The intervals are made up of a "From" and "To" entries which establish a numeric range. XD10/IP Phone XD10/IP Phone class of service for Day and Night, allows an extension with the COS or higher priority to dial the number(s) Day / Night specified in that range. -
Page 18: Daylight Saving Time
X16plus Administration Manual 3.11 Daylight Saving Time The Daylight Saving Time (DST) feature supports auto adjustment for daylight saving time by Time Zone. It obeys the international standard rule. ◼ image 6.1 system time set Time Zone. 3.12 Dial Out Number Plan plus The X16 allows users to change dial out digits by setting dial out table. -
Page 19: Default Set
X16plus Administration Manual ◼ If user dials 9xxxxxxxxx, item 3 will match the key in digits and length. System will send 19xxxxxxxxx to the IP trunk group. 3.13 Default Settings plus Clear all settings and return the X16 config to the factory condition. plus When rebooting the X16 to the default, Wan IP and Lan IP will not change for the user... - Page 20 X16plus Administration Manual Name Description Dial Pattern Enter emergency number. Line Priority Dial out emergency number with SIP trunk or PSTN first. plus If the first priority lines are all busy, the X16 will choose the second priority line. Mail Address Email address for every emergency number.
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Page 21: Xd10/Pstn & Ipphone/Trunk Diagnostic
X16plus Administration Manual 3.15 XD10/PSTN & IPPhone/Trunk Diagnostic Show XD10/PSTN and IP Phone / IP Trunk status. Record the latest call flow. image 6.5.1 XD10/PSTN & IP Phone/Trunk Diagnostic • Note： ◼ If Reset Call State is checked and the Reset button is clicked, that call will be released immediately. -
Page 22: Ip Trunk
X16plus Administration Manual 3.16 IP Trunk plus The X16 can register 6~8 IP trunk lines and 4 SIP Servers. plus plus Note: If user installs 6 PSTN Lines in the X16 system, the X16 will support 6 SIP Trunks only. The SIP Trunk 7 and 8 will be disabled automatically. •... - Page 23 X16plus Administration Manual Name Description Outbound Proxy Outbound Proxy Port. Port Register Interval The timing value of register cycle. NAT Refresh Used for some complicated ITSP network topology. Interval NAT Refresh Message type: SIP PING/OPTIONS/NOTIFY/UDP. Message Bind Mode Server The device will send a NAT Refresh message to ITSP Server Status Check periodically to sync session status of each other.
- Page 24 X16plus Administration Manual • SIP Trunk setting image 4.2.5 SIP Trunk Account Name Description Source NO. Copy source trunk. Dest Range Copy range (From trunk to trunk) Copy Enable, Name ,UN and PSWD except TN. Copy Line IP trunk line number. Enable Enable this IP trunk.
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Page 25: Mail Server
X16plus Administration Manual 3.17 Mail Server plus The X16 mail server is used to send Email for Emergency call and Voice mail feature. It supports Gmail, iCloud, and Microsoft mail servers. image 5.6.2 Mail Server Name Description Server Type Include common E-mail server. Help user to set the SMTP server address and port. -
Page 26: Voicemail
X16plus Administration Manual 3.18 Voicemail • Enable extension voicemail image 5.1.7 Voicemail Name Description Enable Extension Enable/Disable mailbox. Default is Enable. Password Extension mailbox password, default is extension number. Max length is 6. Email address Send a notification via email when a new message is left. New Message Show and delete new messages. - Page 27 X16plus Administration Manual When the extension is busy or no answer, the call will be sent to voicemail, press "#" to leave a message to that extension. ◼ If you recorded a personal greeting, it plays first. ◼ Leave your message after the tone. ◼...
- Page 28 X16plus Administration Manual PAGE INTENTIONALLY LEFT BLANK Page 28 of 54 Rev. 1.1.4...
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Page 29: X16 Plus Extension Features
X16plus Administration Manual plus Extension Features plus The X16 Supports Xblue digital extensions, and IP Phones. 10 Programmable Keys Xblue digital extensions have 10 programmable keys set in image 5.1.3 image 5.1.3 Feature key Name Description Extension Copy feature key from source extension. Source From NO. -
Page 30: Call Forward
X16plus Administration Manual Call Forward • Description There are some Call Forward choices: ◼ "All" Forwards all your calls, ◼ "Busy" Forwards your calls when your telephone is busy. ◼ "No Answer" Forward your calls in no answer conditions. ◼ "External" Forwards your calls to another location or different telephone number. - Page 31 X16plus Administration Manual Confirmation tone is heard, the extension returns to idle, the Auxiliary Lamp is lit red, and the display shows FWD in the middle of the bottom row. Hook off the extension dial tone will be changed to a special dial tone. ◼...
- Page 32 X16plus Administration Manual 4. Press [save]. The display will show Press [chg] to select the co route. Then you can off the hook and hang up. ◼ Simultaneous Call Forward 1. Press [next]. The display will show: 2. Press [smt]. The display will read: Simultaneous 3.
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Page 33: Caller Id List
X16plus Administration Manual Caller ID List • Enter the Caller ID List Mode ◼ User can press F2 soft key to enter the caller ID list mode when XD10/IP Phone is idle. • Caller ID List Mode ◼ XD10/IP Phone LCD display as follows ◼... -
Page 34: Call Pickup - Individual
X16plus Administration Manual Call Pickup – Individual You may pick up call for a specific digital extension. The feature allows you to easily access calls ringing via the feature access code. ◼ Dial the XD10/IP Phone number who is ringing, you will hear busy tone normally. - Page 35 X16plus Administration Manual When transferring a trunk call to another extension, if the call is not picked up within 30 seconds, the call will be recalled back to the transferring extension. ◼ While connected on a call press the "transfer" key to hold the call and dial another extension number.
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Page 36: Quick Installation
X16plus Administration Manual Quick Installation This Quick Installation helps you to install the product quickly and easily. For detailed instructions on installation, and further setup options, please refer to the configuration chapter. plus 5.1 Accessing the X16 Web-based Admin Connecting with WAN port： ◼... -
Page 37: Wan Configuration
X16plus Administration Manual 5.1 Set Password 5.2 WAN Configuration There are three modes that you can configure the WAN IP address: Static IP mode, DHCP mode, and PPPoE mode. • Static IP ◼ The static IP is the address for data transition. Need set the static IP address, subnet mask, Default Gateway, and DNS. - Page 38 X16plus Administration Manual image 3.1 WAN Configuration Page 38 of 54 Rev. 1.1.4...
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Page 39: Lan Configuration
X16plus Administration Manual 5.3 LAN Configuration Set LAN IP and Subnet Mask for LAN interface. A DSP IP address will be configured for IP calling. You can also enable or disable DHCP Server and configure the related settings. image 3.2 LAN Configuration 5.4 Quick Links Once you login to the system, you can choose from the setting shown in image 2.1 to set the system. -
Page 40: System Time Setting
X16plus Administration Manual 6.4.1. System Time Setting plus When the X16 system is disconnected from the network, you can manually set the system time or synchronize the NTP time with the NTP server over an IP network. image 6.1 System Time Settings Name Description Setting system time... -
Page 41: Time Switching
X16plus Administration Manual 6.4.2. Time Switching Set the system service mode, day and nighttime in image 5.8.3. image 5.8.3 Time Switching Name Description Service Day: The system time service is in day mode mode Type Night: The system time service is in night mode Time: The system time service should be determined by the time periods of a week, noon, and night. -
Page 42: Number Plan Setting
X16plus Administration Manual 6.4.3. Number Plan Setting Set number plan settings in image 5.8.2. The Number plan must be set before other web settings. Different numbers are used to distinguish the types of number segments. image 5.8.2 Number Plan Name Description Extension The extension length is 3, the leading number is 1. - Page 43 X16plus Administration Manual Name Description CO line The length of CO/IP Trunk number is 3, leading digit is 74x, 75x. The number range 741~746 are PSTN numbers .751~756 (or ~758) are IP trunk numbers. Auto attendant The length of VAA number is 3, leading is 89. The number range is 890~895.
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Page 44: Attendant Setting
X16plus Administration Manual 6.4.4. Attendant Setting Set attendant setting in image 5.4.1. Attendant is an operator. User can set the operator extension in this page. image 5.4.1 Attendant Name Description Day/night/noon attendant Dial 0 to call the attendant. • Notes: ◼... -
Page 45: Answer Position
X16plus Administration Manual 6.4.5. Answer Position Set the answer position for every line in image 5.2.1. image 5.2.1 Answer position Name Description C.O.Line number Copy answer position source C.O. Line. Source From NO. Copy answer position from C.O. Line. Dest to NO. Copy answer position to C.O. -
Page 46: Xd10/Ip Phone & Co Access Numbers
X16plus Administration Manual 6.4.6. XD10/IP Phone & CO Access Numbers Set extension and co numbers in image 8.1. This page is used to swap numbers, modify display name and show the physical ports. image 8.1 XD10/IP Phone & CO Name Description Extension and Display the extension and PSTN numbers, display name,... -
Page 47: Ip Phone Setting
X16plus Administration Manual 6.4.7. IP Phone Setting plus The X16 supports 16 IP phones. The default extension numbers are 116 to 131. Set IP Phone Setting in image 4.1. image 4.1 IP phone Name Description Enable Enable or disable this IP Phone. Username The username of IP Phone Display name The display name of the IP Phone... -
Page 48: Xd10/Ip Phone Setting
X16plus Administration Manual 6.4.8. XD10/IP Phone Setting Set main parameters of every extension in image 5.1.1. The main parameters of the extension are listed on the page for setting easily. image 5.1.1 Ext Setting Name Description Extension Copy source extension. Source From NO. -
Page 49: Co Setting
X16plus Administration Manual 6.4.9. CO Setting Set PSTN and IP trunk main parameters in image 5.2.2. image 5.2.2 CO Setting Name Description Trunk number Copy source trunk. Source From NO. Copy From trunk. Dest To NO. Copy To trunk. copy Only copy parameters that are displayed on this page IP trunk Switch to IP trunk... -
Page 50: Ring Group Setting
X16plus Administration Manual 6.4.10. Ring Group Setting Set the Ring Group in image 5.6.1. image 5.6.1 Ring Group Name Description Ring Group There are 10 Ring groups (410~417) that can set members. 418 is for voice mail. 419 is for VAA. Ring Strategy: Sequentially：... -
Page 51: The Update Software
X16plus Administration Manual 5.5 The Update Software The newly released software could be upgraded from the Local PC side or remotely as shown in image 6.3.1. Click "Browse" to locate the new software image file in the PC. Then, click "Update" to process the software update. image 6.3.1 Upgrade •... -
Page 52: Wall Mount Installation
X16plus Administration Manual Wall Mount Installation 1. Tools: One piece “Template Page” and two pcs screws 2. Installation method a. Put “template page” on the wall and decide to use vertical or horizontal direction for installation. b. Lock two screws for vertical or horizontal direction in screws position to ensure the distance of the two screws is correct for installation. -
Page 53: Customer Information Statement
Company or to one of our authorized agents. Service can be facilitated through our office at: XBLUE NETWORKS. 20801 N 19 AVE, STE 2, PHOENIX, AZ 85027... - Page 54 X16plus Administration Manual ====== End of File ====== Page 54 of 54 Rev. 1.1.4...