Troubleshooting Paper Jams - Xerox Phaser 6020 User Manual

Troubleshooting Paper Jams

This section includes:
• Multiple Sheets Pulled Together .................................................................................................................................... 99
• Paper Misfeeds ...................................................................................................................................................................... 99
• Label and Envelope Misfeeds ....................................................................................................................................... 100
• Paper Jam Message Stays On ....................................................................................................................................... 100
Multiple Sheets Pulled Together
Probable Causes
The paper tray is too full.
The edges of the paper are not even.
The paper is moist from humidity.
Too much static electricity is present.
Using unsupported paper.
Humidity is too high for coated paper.
Paper Misfeeds
Probable Causes
The paper is not correctly positioned in the
tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or
type.
Solutions
Remove some of the paper. Do not load paper past fill line.
Remove the paper, align the edges, and then reload it.
Remove the paper from the tray, and replace it with new dry paper.
• Try a new ream of paper.
• Do not fan transparencies before loading in tray.
Use only Xerox approved paper. For details, see
page 50.
Feed paper one sheet at a time.
Solutions
• Remove the misfed paper and reposition it properly in the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
Remove some of the paper. Do not load paper past the fill line.
Adjust the paper guides in the tray to match the size of the paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
Remove the moist paper and replace it with new, dry paper.
Use only Xerox approved paper. For details, see
page 50.
Troubleshooting
Supported Paper
Supported Paper
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Xerox Phaser 6020 Printer
User Guide
on
on
99