Voided Line In Scanned Image (Adf Or Flatbed); 900.Xx System Software Error - Lexmark 6500E Service Manual

Voided line in scanned image (ADF or flatbed)

Action
Step 1
Inspect the scan module associated with the side of page being scanned
(lower ADF scan module for front side, upper ADF scan module for back
side, or flatbed scan module) for debris on the lens. Also check the glass
in the ADF for debris.
Is there debris on the lens or ADF glass?
Step 2
Check the connection of the cables going to the affected scan module.
Are the cables properly connected and free from damage?

900.xx system software error

There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable, network
connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal solutions port).
The communication and software aspects should be checked first. Determine if the problem is constant or intermittent.
Use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that
information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible determine
whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
Action
Step 1
POR the device.
Does the error reoccur?
Step 2
•
Write down the exact 900.xx error code displayed on the device
•
Turn the device off
•
Clear the print queues
•
Disconnect all communication cables, and remove all memory options
•
Remove all ISP and modem cards
•
Restart the device into diagnostic mode
Does the 900.xx error reoccur during startup?
Step 3
Check all the cables connected to the controller board for proper
connectivity.
Are the cables properly connected?
Yes
Clean the debris from
the ADF glass or lens of
the affected scan
module.
Replace the affected
scan module.
Yes
Go to step 2.
Go to step 3.
Go to step 5.
Diagnostic information
29
4036
No
Go to step 2.
Reseat or replace
cable(s).
No
Problem solved.
Go to step 6.
Go to step 4.