Ice & Water Common Complaints; Sublimation; Ice Sticking Together; Discolouration / Metallic Taste - Fisher & Paykel E522BLXU Service Manual

517804E
11 ICE & WATER COMMON COMPLAINTS
The following are common complaints/problems/concerns regarding water and ice, which may
have occurred. Explanation for these faults is given for the serviceman to better deal with
customers having concerns.
11.1

Sublimation

When ice is not being used on a continual basis, cold dry air from the evaporator passes over the
ice, causing the ice to dehydrate (evaporate, moisture is removed) and the ice will slowly
disappear.
11.2

Ice Sticking Together

If the FC door is left open for an extended period or the ice bin is removed and allowed to warm
up, the customer may find the ice cubes sticking together in the bin to form a large block.
Where a large block of ice is formed, the block will need to be removed to start the ice making
process again.
Another reason for large blocks of ice can be due to water leaking from the fill tube onto the ice
tray and overflowing the mould. Check for leaking diaphragm in the water inlet valve.
11.3

Discolouration / Metallic Taste

Where the water or ice cubes are discoloured, they should not be used. If the water is a greenish-
blue colour, the reason for this happening is copper oxide. This is not a common fault but may
happen where the water supply to the house is in a copper pipe but for whatever reason the pipe is
not earthed. To overcome this problem, the pipe work should be earth bonded to the earth of the
house.
11.4

Bad Taste

Any fresh food, which is not sealed or wrapped when placed into the freezer, may contaminate the
ice with the taste of the unwrapped foodstuff. The ice will need to be thrown out and the ice-
making process started again. The customer must be advised to wrap all foodstuffs.
11.5

Ice Appears Cloudy

This problem occurs when air or air bubbles are in the water, which normally happens in the early
stages and will disappear with use.
11.6

Particles In Ice And / Or Water

This is normally due to a new filter, where carbon dust in the new filter needs to be flushed out of
the system. The particles are harmless and safe for consumption; however customers are advised
to flush the system of three (3) Quarts of water at every filter replacement. (Refer to Use and Care
manual).
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