Table of Contents
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326
Customer Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 326
Offices . . . . . . . . . . . . . . . . . . . . . . 328
Telephone (TTY) Users . . . . . 328
Online Owner Center . . . . . . . . . 329
Program . . . . . . . . . . . . . . . . . . . . 330
Program . . . . . . . . . . . . . . . . . . . . 330
Appointments . . . . . . . . . . . . . . . 332
Program . . . . . . . . . . . . . . . . . . . . 332
Collision Damage Repair . . . . . 333
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 335
Statement . . . . . . . . . . . . . . . . . . . 336
Government . . . . . . . . . . . . . . . . . 337
Government . . . . . . . . . . . . . . . . . 337
General Motors . . . . . . . . . . . . . 337
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 338
Event Data Recorders . . . . . . . . 338
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. . . . . . . . . . . . . . . . . . . . . . 339
Infotainment System . . . . . . . . . . 339
I n f o r ma t i o n P r o v i d e d b y :
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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