Call Handling; Hold; Transfer - Mitel 5560 User Manual

Mitel 5560 IPT User Guide

CALL HANDLING

Hold

To place a call on Hold:
•
Press Left or Right to select the same audio path associated with the display that initiated
or accepted the call.
•
Press Hold.
To retrieve a call from Hold, do one of the following:
•
Press the flashing line key or Float key.
•
Press Add Held to conference into the held call.
To retrieve a call from Hold at another 5560 IPT, do one of the following:
•
Press Left or Right to select the handset/headset you want to use
•
Dial the appropriate feature access code and the number of the station that placed the call
on Hold.
•
Press the flashing line key.

Transfer

To Transfer an active call:
1. Press Left or Right to select the handset/headset you want to use.
2. Press Trans/Conf.
3. Dial the number of the third party.
4. Do one of the following:
• To complete the transfer, press Release.
• To announce the transfer, wait for an answer, consult, and then press Release.
• To cancel the transfer, press Cancel.
To transfer an active call during headset operation:
1. Press Left or Right to select the handset/headset you want to use.
2. Press Trans/Conf.
3. Dial the number of the third party.
4. To complete the transfer, press Release.
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