Mercedes-Benz E-Class Coupe Operator's Manual page 300

Features
298
USA: Mercedes-Benz Customer Assis-
R
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Locked Remotely Locked Remotely
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
the Internet, under the "Owners Online"
R
section
the telephone application (e.g. for iPhone
R
Android)
To do this, you will need your identification
number and password.
i
The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Doors Doors
message appears in the
Remote malfunction diagnosis
With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
®
,
Center. You will see the
tance Connected tance Connected
display. If the vehicle remote malfunction
diagnosis can be started, the
vehicle diagnosis received. Start vehicle diagnosis received. Start
vehicle diagnosis? vehicle diagnosis?
the display.
Confirm the message with
X
When the Vehicle Diagnosis Please Vehicle Diagnosis Please
X
start ignition start ignition
the SmartKey to position 2 in the ignition
lock ( page 161).
Y
When the Please follow Please
X
tions received by phone and move tions received by phone and move
your vehicle to a safe position. your vehicle to a safe position.
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel, the vehicle remote Cancel
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
You will see the
activated. activated. message.
When the diagnosis is completed, the
vehicle diagnostics data//(Voice vehicle diagnostics data//(Voice
connection may be//interrupted dur‐ connection may be//interrupted dur‐
ing data ing data transfer) transfer)
vehicle data can now be sent to the Customer
Assistance center.
Roadside Assis‐ Roadside Assis‐
message in the COMAND
Request for Request for
message appears in
Yes. Yes
message appears, turn
follow the the instruc‐ instruc‐
Vehicle diagnosis Vehicle diagnosis
Send Send
message appears. The