Getting Help; Error And Status Messages; Printingscout Alerts; Online Support Assistant - Xerox Phaser 6022 User Manual

Getting Help

This section includes:
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Error and Status Messages ............................................................................................................................................. 115

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PrintingScout Alerts ........................................................................................................................................................... 115

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Online Support Assistant ................................................................................................................................................ 115

Your printer comes with utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
The printer control panel provides information and troubleshooting help. When an error or warning
condition occurs, the control panel informs you of the problem. Error messages warn you about printer
conditions, such as low supplies or doors open, that require your attention.
PrintingScout Alerts
PrintingScout is a utility installed with your Xerox
when you send a print job. If the printer is unable to print, a PrintingScout alert appears on your
computer screen to let you know that the printer needs attention. In the PrintingScout dialog box, click
the alert to view instructions explaining how to fix the problem.
Note: PrintingScout is a Windows-only application.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to
solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/6022support.
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print driver. It automatically checks the printer status
Xerox
Troubleshooting
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Phaser 6022 Printer
User Guide
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