Transferring Calls - Aastra 6737i User Manual

Handling Calls
Automatic Hold
When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automati-
cally puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call on
hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press
to disconnect the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing and navigation keys.
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To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance
key again, you disconnect from the call.

Transferring Calls

Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the
call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the
extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call
rings back to your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do
this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can
either complete the transfer or cancel the transfer to go back to the original call.
Direct Transfer
The 6737i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have
the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer/Xfer key and
the direct transfer will be performed.
Pre-Dial & Live Dial Mode
By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-
dial mode). The phone does not automatically dial out the number until the user presses the "Transfer" (Xfer) key. This
allows the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial
mode.
In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing begins.
In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode they
are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number.
IP Phone UI
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