Transferring Calls - Aastra Mitel 9143i User Manual

Table of Contents

Handling Calls

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3 and 4 navigation

keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line

appearance key again, you disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the

call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the

extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred

call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To

do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can

either complete the transfer or cancel the transfer to go back to the original call.

Pre-Dial & Live Dial Mode

By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre-

dial mode). The phone does not automatically dial out the number until the user presses the "Transfer" key. This allows

the users to make changes to the dialing number before initiating the call. Administrators can configure a live dial mode.

In live dial mode, when the user is completing a conference call or transfer, they will hear a dial tone before dialing

begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.

In the default pre-dial mode, users are able to edit the destination number prior to dialing, whereas in live dial mode

they are not able to, however the "Dial" and "Cancel" softkeys are provided while the user inputs the number..

IP Phone UI

Transferring Calls in Pre-Dial Mode

Use the following procedure to transfer a call to another extension in pre-dial mode. Use the following illustration as a

reference.

Options