Aastra 6737i User Manual page 186

Troubleshooting Solutions
Why does my phone display the "No Service" message?
The phone displays the "No Service" message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
How do I change my user password?
You can change the user password from the IP phone UI or the Aastra Web UI. See
information.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption
process has failed. Report this error to your System Administrator.
How do I restart the IP phone?
You can restart the phone from the IP phone UI or through the Aastra Web UI. See
for more information.
How do I lock my phone?
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the
following:
• At the path Options->Phone Lock on the IP Phone UI. See
• At the path Operations->Phone Lock on the Aastra Web UI. See
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see
"Phone Lock Key" on page
180
99.
"User Password"
"Restarting Your Phone"
"Phone Lock" on page 41 for more information.
"Phone Lock" on page 41
on page 39 for more
on page 41
for more information.
41-001452-05 REV02 – 07.2014