Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Quadra-Fire SAPH-MBK-IPI Owner's Manual

5

Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue flames
Odor from appliance
Film on the glass
Metallic noise
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.quadra-fire.com to
locate a dealer.
16 Quadra-Fire • SAPH-MBK-IPI, SAPH-D-PMH-IPI, SAPH-D-MBK-IPI, SAPH-D-CSB-IPI Owner's Manual • 2343-981_R12 • 08/15
This is a result of gas combustion and temperature variations. As the appliance warms,
this condensation will disappear.
This is a result of normal operation and the flames will begin to yellow as the appliance
is allowed to burn for 20 to 40 minutes.
When first operated, this appliance may release an odor for the first several hours.
This is caused by the curing of the paint and the burning off of any oils remaining from
manufacturing. If appliance has not been used for some time, dust can build up and
cause an odor.
This is a normal result of the curing process of the paint and logs. Glass should be
cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the
manufacturing process. A non-abrasive cleaner such as gas appliance cleaner may be
necessary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the appliance.
SOLUTIONS